Waited days for proposal. Time of the essence. Never provided. Admittedly minor faucet install so…read moreultimately Denny must decided not worth his time. But here's a suggestion: don't agree to do a job provide a proposal by a date certain and then just ignore two or three follow up emails as a potential customer's time runs out. Pretty simple. We move on. Actually worked out better - found a far more reliable, friendly local plumber who was responsive and charged me $200 less. I should have known Service Tech wasn't reliable when they - well Denny, just threw out a nearly $600 flat quote to install one simple bathroom faucet...without ever seeing the job. I asked if he wanted the model number for the faucet. No need for that when he had no intent to follow through. Makes me wonder about all the other positive reviews. Maybe they were customers who paid for more expensive jobs. What a shame I just had a faucet.

Dennis did a great job! On time, courteous, and efficient. I would how him again next time I have…read morean issue.

job completed well clog cleared very expensive for drain cleaning i thought it would be less…read moreexpensive for the time it took to clear the drain needs to be less expensive.

Here is a draft of the review that balances your appreciation for their technical skill with your…read morevalid frustrations regarding their pricing structure. Review for Roto-Rooter Rating: I have mixed feelings about my recent experience with Roto-Rooter. On one hand, their technicians are excellent. This was my second time in less than a year having the same sink snaked, and just like the first time, the plumber was professional, timely, neat, and successfully unclogged the drain. If you are in an emergency and need someone reliable who will get the job done right, they are definitely the way to go. However, I find it increasingly difficult to justify using them as a "go-to" service due to the lack of incentive for loyal customers. Paying full price for the same recurring issue within a single year feels steep. While the plumber did offer a $100 discount this time, that is a standard coupon amount I likely could have found elsewhere. What is more frustrating is that I've gone above and beyond to prevent this: * I purchased their proprietary maintenance cleaner (at 3x the price of standard retail cleaners) and used it exactly as instructed. * As a two-family household, we are extremely cognizant of what goes down our drains. * We previously used them for a major sewer line repair--a nearly five-figure job--less than five years ago. I would expect that level of history and investment to place us in a "high-value client" bracket with better pricing protection. The reality is that if it isn't an emergency, there are much more affordable options available for a standard drain snaking. Summary: Great quality and highly reliable, but the pricing model doesn't seem to value repeat customers or long-term loyalty. -- Jason

I had an excellent experience with this company from start to finish. They were professional,…read morereliable, responsive, and truly committed to getting the job done right. Tony, the plumber, was absolutely excellent--knowledgeable, skilled, and a pleasure to work with. Chris, the owner, was incredibly responsive and attentive throughout the entire process. Our project was fairly complicated and required several return visits, particularly to accommodate the inspection process. Throughout it all, the team remained professional, patient, and committed to making sure everything was completed properly. They went above and beyond, and the quality of their work was outstanding. I actually went through an extensive bidding process before selecting this company, and I can confidently say I made the right choice. If I had to do it all over again, I would choose them without hesitation. A truly great company with excellent customer service and workmanship. I will absolutely use them again for future projects and highly recommend them to anyone looking for a dependable, trustworthy plumbing company!

I hadn't been to the Parlor since 2004!!- I have 2 previous tattoos done here & wanted my newest…read moreimage to come from here as well. I didn't remember Mr. Paul Nolin from 22 years ago, but I will NEVER 4get him NOW!!! Paul did an AMAZING JOB ON MY LATEST TATTOO!! Thank you Paul & I will send a pic of my personal - pinky- ring when I see my Dad again in early August!

I called about a tub faucet leak, 2 outdoor faucets that leaked, and an outdoor shutoff that…read moreleaked. Rob was here that afternoon to take a look, and had two guys out a few days later. (This wasn't an emergency.) Rob's easy to talk with, so were the two guys he sent, all very knowledgeable. I thought at least one of the outdoor faucets and the shutoff would have to be replaced, but Rob's guys fixed them without replacing them. Cost was less than I thought it would be (don't tell Rob!).

Truly a 5 star plumber. Worked with me get me on the calendar. Explained to me thoroughly what my…read moreplumbing issue was and how he was going to repair it. He was very efficient and fairly priced. My #1 plumbing recommendation

I called for a non-emergency issue with a pump attached to our basement utility sink. I left a…read moremessage and my call was returned promptly. The office staff was professional and pleasant. She asked a number of questions some of which I couldn't answer (question-what kind of pump? My answer "black"). Not once was I made to feel silly because I didn't know the answers. The appointment was made quickly, I was surprised that it would be the next day. Lou arrived promptly and was easy to speak with. He addressed the pump issue, checked the pressure in my well tank, fixed leaking gas lines and fixed my sump pump. The cost was in the range I expected. The most impressive thing is that he left the area cleaner than when he arrived! He even cleaned my utility sink (yes, it was in need of it, but...)! I definitely will call again for plumbing needs.

Nice people. Used them a couple of times. Haven't had any issues. They do the job right and thats…read morewhat I care about.

I have known and worked with this company for the past 15 or so years. Never had a single issue…read morethat they couldn't handle promptly and properly. Always punctual, prepared and with the right resolution. From snaking a drain to replacing a hot water heater and everything in between they were flawless every time. I honestly wouldn't call anyone else.

My experience started with a phone call to "Ken's Plumbing" and speaking to Barbara who took the…read moretime to answer all my questions and concerns, including someone coming to me in a timely manor and approx. pricing....Speaking to Barbara made me feel that I called the right company....and I was right...Paul who came to do the work was very nice, came on time, very honest, very helpful and did a great job... I've had too many problems lately with Doctors, Dentists, Home Depot....This is the world we live in today...... BUT NOT Ken's Plumbing........ 5+ STARS!!!! A Real Gem... Thank you Barbara and Paul and Ken's Plumbing

Called because we had a leaking washing machine spicket that was very old. They came within a…read morecouple of hours and to my surprise it was the owner himself. Very respectable and knowledgeable. Assured that the work could be done that day. Great work and very clean. I had both replaced and also asked him to replace our outdoor spicket which was old and he gladly did. Price was very reasonable and fair. He pulled no punches and the work was expertly done. Would recommend them to everyone!!!

I would give more than 5* if available. I had a clogged shower drain. From the start Mike (owner)…read morehandled the call like I wish every owner would. He answered the phone and took my information and scheduled me for later that day. He arrived later that afternoon with a call before coming. He analyzed the problem including taking pictures and gave me an estimate. He snaked the drain and then tested the results. He guarantees the work for 1 year. He was very conscious of cleanliness (wearing booties and the like) and very efficient. He left me a very happy customer. I will definitely be using him again.

I was a little skeptical using Yelp to hire a plumber but once again, Yelp came through for us !…read moreNot only was Rob very responsive, he is extremely professional, knowledgeable and a nice person to deal with. This was his second visit to our home. The first time he helped us with our ice machine that caused a flood all over our kitchen. He found the issue right away and made the repair. The second time he came, he helped us change the filters on our RO system. It's now running like a dream! His pricing is fair, and he's an all-around nice guy. It's so nice to have a local plumber you can count on. I highly recommend Rob for your plumbing needs.

Rob was great to work with…read more For a very reasonable price, Rob did a fantastic job installing an apec RO system under my sink. It involved installing it with a permeate pump and he did it same price efficiently no problem. He communicated well afterwards to make sure it was working properly.

Bill was responsive, efficient, and professional. We will definitely be using B&L for all our…read morefuture plumbing needs.

Bill did a great job for us from start to finish. He was friendly, responsive, understanding,…read morepunctual and very efficient. He did exactly what was asked, didn't try to sell us a thing and charged a very fair, reasonable rate. He did not try to gouge us which, sadly, is very rare these days. We highly recommend him.

Julian did a great job and make everything tidy after the "kitchen drain work". He is motivated by…read morethe goal of "helping people". I am impressed and he did help me a lot in solving my kitchen crisis today. How I get to pick this vendor for the job: I have sent a few requests online and you are the first one replying to my messages without the need to have a "phone consultation scheduled and you are able to come in and fix the issue on the same day. Conclusion: I am very happy with the work and will def reach out to your company again for other work down the road. Thank you so much!

My bathroom sink was clogged and I couldn't locate the issue. They came right out the day after I…read morecontacted them and fixed not only the clog but a couple of other plumbing issues I had. Very professional, quick, and neat, and the pricing was reasonable. Would use again!