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St. Francis Urgent Care

1.4 (12 reviews)
Open • 8:00 am - 8:00 pm

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3 months ago

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3 years ago

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4 years ago

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5 years ago

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4 years ago

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5 years ago

This place charged me $200 for a COVID test! Wish they would have told me upfront it was gonna cost $200. Never again!

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SouthStar Urgent Care - Monroe

SouthStar Urgent Care - Monroe

1.7(12 reviews)
6.0 mi

I went to the office today due to a eye infection. I have never had issue with this office before…read morebc I've been several times, even after the new system was administered. My wallet had been stolen so I didn't have anything but LA wallet and my insurance was on the system. Never was a problem until today. Tried to call me a a liar about being there since the new system was on place... Check my patient history.. you'll see it's true. So she proceeded to tell me there's nothing she can do and I explained what they did before to just get me through the survey online. I was insured and they had everything on their system including my id and I had La wallet . Again never had an issue. She proceeded to call a associate in another office to see how to deal with the problem then told her something I TRIED to explain and she would not listen to me and proceeded telling her stuff as I was like no ma'am that's not what I said. And she ignored me and went to the back where they began making jokes and saying stuff like she's cray cray. And other things where you could hear it in the lobby, so I was humiliated in front of the whole office and lobby, not once but twice. I even heard the receptionist say.. this made me feel so good about myself. And they started laughing. I walked out crying from being so humiliated. This was my main office I came to. It I doubt I'll return. I wouldn't have just made something up like that... Esp when my history states I've been there several times. Always treated with kindness until today. So unprofessional.

I guess a father of a child taking his kid in to see whats going with them, is a reason to be pissy…read moreat the father. the "doctor" checking my son out acting like i was even there when i was telling her what medicine he couldnt stomach. and when i talked to her she didnt even look at me when i spoke, just gave me side eye and attitude when i said medicine he couldnt take. if i could rate that lady with zero stars i would in a heart beat!! but the office lady up front did perfect with helping get our information down.

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SouthStar Urgent Care - Monroe
SouthStar Urgent Care - Monroe

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St. Francis Urgent Care - urgent_care - Updated May 2026

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