Any time I've visited this urgent care, the front desk employees are beyond pleasant. They even…read moreoffer you a snack while you wait. Both providers that I have seen were professional & nice. They also both happily answered any questions I had & offered professional comedic relief when I was nervous.

Went to the walk-in with flu symptoms ... didn't check in online from home because I didn't know…read morethat option was available ... checked in the kiosk when I got there and they charged me 65$... people that used the kiosk and checked in after me were called back ahead of me .. after 1.5 hours we left and went to a different clinic that got me in immediately and only charged me 35$... so just know their scheduling system is horrible and they overcharge you!!!!

We were attended to quickly upon arrival as no one else was there on a Saturday afternoon. Staff…read morewas courteous and PA was quick with our strep diagnosis. Thank you for the quick treatment and kindness!

I went inside and they said it would be a 2 hour wait period, so I asked her if I could schedule…read moreonline and they call me...she says yes. I go to my car and schedule online immediately. about 30 mins or so go bye and they call to tell me they aren't taking any more appointments and they have to cancel mine. very unprofessional in my opinion

I'm putting 3 stars only because my 28-week preemie daughter's stay in the NICU deserves a 5-star…read morerating. During that time, she couldn't have received better care, with top-notch, kind, caring neonatologists who called us daily about her condition, and the nurses were just as awesome, especially Clay and Amanda. The NICU and 4th floor is awesome. Now the 0-star rating: However, the last time I was in the ER wasn't worth the $250 copay. The entire left side of my face was swollen, which raised suspicion at Affinity Walk-in Clinic that I had parotitis. Also I had horrible painful bumps on the left forehead and fever of 99.9. The nurse practitioner Debra Blanson wouldn't let me speak at all until they went over the chart and "measured" my lymph nodes. I was given Augmentin and sent home. When I followed up with my regular doctor's nurse practitioner, Matilda (who's awesome) she took one look at my forehead and said "It's shingles" and ordered a CT head (which Affinity originally suggested, which I told Debra Blanson but she brushed that aside and ordered a skull x-ray) and gave me an antiviral for the shingles with something for the shingles pain. Come ON, skull x-ray (only covers bone, not tissue - I work in healthcare) and Augmentin (antibiotic, which doesn't do squat for a virus)??? I didn't even get to see a doctor. I've had both good and bad experiences at St. Francis, but that ER visit just blows.

I presented to the emergency department with complaints of labile blood pressure, chest pain, and…read moreweakness on 10/23/26 at approximately 8am. Despite these symptoms, I was never placed in a hospital bed and remained seated in a chair for the entire duration of my visit, which lasted at least six hours. My blood pressure was measured only twice: once at the beginning of my visit and once at the end. Despite presenting with a history of significantly fluctuating blood pressure and having an elevated reading during my visit, my blood pressure was not monitored at regular intervals throughout my stay. I informed the healthcare team of my concerns and showed them blood pressure readings I had recorded over the preceding 12 hours, documenting significant fluctuations between low and high readings. Despite this information, no ongoing blood pressure monitoring was performed during my approximately six-hour stay. My primary concern is that the lack of serial blood pressure measurements may have resulted in significant episodes of hypotension going undetected, particularly because fluctuating blood pressure was one of the primary reasons I sought emergency care in the first place. Without repeated measurements, there was no way to adequately assess the extent of my blood pressure fluctuations or determine whether clinically significant changes occurred during my stay. I am concerned about the adequacy of the monitoring and assessment provided given my presenting symptoms of chest pain, weakness, and labile blood pressure. My care did not meet appropriate standards for a patient presenting with these symptoms. Also, I was placed on a cardiac monitor in the person monitoring the telemetry is on the other side of the facility. No one in the ER sees the telemetry so they do not know what the rhythm is or if there is any arrhythmias, unless the person who is monitoring it notifies them so I very well could've been throwing some arrhythmias, and it is the monitor tech responsibility to notify the provider if they deem it is necessary. So I very well could've had some arrhythmias that was either missed or thought it was not important enough to report. I asked to Provider if she evaluated my telemetry and this is the answer that I received. She had no clue what my rhythm was. These are pictures of information I presented to the medical staff.

I've been here with my daughter since 10:30 am.....it is now 1:05 pm and she is just now seeing the…read moredoctor. Now her doctor was very helpful. I'm very thankful for her help

Took my daughter there for a fever. They said it was just sinuses and told her to take something…read moreover the counter. She was even worse later that day so we took her somewhere else. Turns out it was a Bad ear infection. They never checked her ears! Took my mother, who's from out of town, there for a fever. The did a blood screen and said her white count looked fine and there was nothing they could or would do. Her white count was double what her norm was! When we pointed this out all we got was a shrug of the shoulders. Now, she will have to wait until they drive back to Virginia to get antibiotics prescribed! This place is the worst. They don't even do the bare minimum to diagnose what's going on with you. If you are sick then don't waste your time going here. They really don't care.