This review is only in regards to the customer service experience I've had many many times at the…read moreWaite Park location. My former bank was merged into this new Magnifi Financial Group but with that merger came Better Mobile Banking, More Locations, 24hr Deposits and as far as the Waite Park branch, some of the best customer service I have experienced anywhere. I'm 55 and I've worked in customer service for over 35yrs so when I say this branch delivers the best, I say it with experience! If I hadn't been merged to this bank, I would choose this bank over and over again just because of the customer service I have consistently received. Great Job Everyone!!!

Our lease financing with Stearns Bank started at over $46,000 in February, 2018. Our payment…read morehistory is exemplary. I called to request a release of personal guarantee due to a change of ownership in our company. Our balance is under $19,000 and they want to charge $250 to do a "modification to the contract". After over 40 years as a business owner and financial service industry executive, I realize this exorbitant amount to pull a new credit report and do a simple release of guarantor is just another way to make profit. $50 yes, $250... they will never get any of my business again. Work with a small local lender if you really want to have a lasting and mutually rewarding experience.

Stearns takes unexperienced borrrowers and locks them into full-term payment with interest. Their…read morebuyout costs about as much staying in, and one single NSF and that's out too. There are much, much better lenders out there, such as John Deere and AgDirect for farmers.

I tell people all the time that I love my bank! Anytime I have ever dealt with Affinity from my…read moremortgage to checking, savings or auto loan I have been satisfied and usually even impressed. They are fast and efficient with loans, give points for debt usage and are so friendly. I also feel that they are very community driven and give back to several local residents and organizations. Best "bank" ever.

Had a great experience with Emily R. in the St. Cloud branch. She is professional, thorough,…read moreresourceful and solved a complicated issue with a cheerful smile and a can-do attitude. Thank you, Emily!

I was forced to do "online banking" and my account was hacked for over $26,000. Not only that but…read morethey kept the account active until I was negative and then proceeded to contact me about how I'm going to take care of it. Their customer service is a joke. The fact these hackers are out of state and could spend $500 multiple times in one day as you see my actual transactions in between but yet they never flagged anything or shut the account down is utterly unacceptable. I have spoken with 6 different employees and have gotten nothing. This happened 8 months ago and it's honestly pathetic. I strongly recommend against doing any kind of banking with liberty bank.

I'd never change banks. Feels like the show 'Cheers' you want to go where everyone knows your name…read more Plus, they are looking out for my best interests and contact me if they are suspicious about card activity like when I am out of town on vacation etc. I like that they know my use habits and contact me whenever they have questions.

Honest. Creative. Flexible…read more Over last three years I have done 5 loans. From $30k to $3M Majority owned by a very philanthropic family. Best Ever!

From the owner: Kensington Bank in St. Cloud, MN offers full online banking, personal checking & savings, mortgages…read moreand loans, business banking, commercial & agricultural lending.

Man, if a brick wall was a banker, it would be Wells Fargo. Specifically, this one. I went in to…read morecash my paycheck yesterday and was told at the end of the proceedings, to paraphrase; "there's a problem with the account. It's not your account so we can't tell you anything or help point you in the right direction or anything." But at no point did they try to actually run the check. My payroll manager was gone for the day(this was Thursday 3/12) so I had no point of contact at that moment. I returned today (3/13)only for them to be able to do exactly what they "couldn't possibly do" the day before. They acted like there was an issue, but then when they did their job, the check was good to go. I'm now over due on bills, late to work, and having a FANTASTIC Friday.

Very friendly and professional staff at this location. If there was one thing that I didn't like,…read moreit was that I had to pay the meter that was in front of the building. I certainly understand why (to deter non-members from parking there), yet I didn't see any signage that would indicated customer parking like most WF locations do. Not to say that it doesn't exist (it probably does). It was just hard to find when driving on the street. The drivethru looks pretty massive and busy, yet convenient for most. I'll give that a try next time.

They don't communicate well at all, they don't respond to emails and take days to call back and…read morethen have no info. I applied for an sba loan and got ignored for almost 6 weeks and I email one last time to get a response I was denied with no more info and nothing being sent in writing. I'm already searching on how to report the bank and to file a lawsuit. They message saying they followed their internal guidelines lol, yet I still have gotten no denial letter and if that's your guidelines everyone should deal with any other bank because y'all are all complete TRASH AND TIME WASTERS

I just wanted to take a minute and explain my experiences with Kyle Knudson at Falcon National…read moreBank. He is an amazing asset to the bank, always promptly answering any questions I may have. He has been a delight to work with and get to know over the past few years as my business banker! Keep up the great work, Kyle!!! Thank you for all that you do for me!! Kristine Brugh Spa Nala

ABSOLUTELY USELESS customer service both at the branch and on the phone!!!!!!…read more I'm a week or more late paying my rent because they decleared my two $750 mobile deposits as fraudulent. (then locked my checking account/Zelle account) And they charged my $25 I guess because I caused so much confusing using their app for mobile deposits -- I guess this bank isn't in the 21st century and isn't used to people making mobile deposits????? Or is it banks in MN as I've never had issues in PA where I've relocated from and beginning to wonder if I've made the mistake of my life????????? This just may have been a quick layover........ The US Bank phone rep said UNBELIEVABLY (remember rent is already WAY past due) that it could take about a week before they got back in touch with me just to DISCUSS my issue........ I've submitted a complaint to MN Governor's office and BBB. I'm mailing out a letter to US Bank Corporate office tomorrow....Next is to contact MN State Attorney General's office of which I have the website pulled up as I type this hideous review. BUYER BEWARE!!!!!!!!

I actually like this branch, I don't get why the other reviews are so bad. The people are super…read morenice and helpful. I've been able to walk in and be seen without an appointment and only a 15 minute wait. I had an issue with verification and Derek Vonderohe helped me resolve it over the phone and email. I had a busy week and did not have time to go in person so he was a lifesaver.

The hours are not are working class friendly. 9 to 5, downtown is not open Saturday. Midtown is 9…read moreto 5 at least they have a few Saturday hours.

Drive thru lanes too narrow for trucks. Lobby closed...no…read morewalk up atm.. Crap bank..no posted signs Had one atm in grocery store..