Reading other reviews i was nervous to come here. But ive only had good experiences! My doctor is very kind and communicative. She listens and explains everything to me. The receptionist Hailey is extremely nice anytime i come. I know some people have complained about the fees, but when you make an appointment and when you sign the paperwork, it states that there are fees multiple times and explains what the fees would be for. They don't randomly charge you anything. You have to be able to know how to read paperwork and know what you are signing. They make it very apparent that if you are too late or if you no-show, they will charge you. Therefore, be an adult and make sure that you are not late and don't no-show. overall, I've had a great experience! read more

The entire staff there is friendly, considerate & over the top nice. Taylor was especially helpful with my pharmacy. Dr. Mattingly is Amazing!! He is very nice, & actually listens to you. I've found him to be very insightful in your care & different situations regarding your health. I've been a patient here for 30+ years. I highly recommend them. read more

I followed my provider here b/c she took a job with them; but their office staff is the worst! As someone who is in customer service, I know what it takes for good customer service. These girls are rude and more condescending than I've ever experienced from a front desk! I've been telling them how important it is for me to get my meds at a certain time and they drag their feet give the message to my provider so that the provider can write up the prescription. I have been messaging them for a week now, and because of them I ran out of my medications when I CLEARLY asked to have my medications written up by a certain date. I keep having to go back and forth with the office staff instead of messaging my provider. It's a pain! Plus, all the unnecessary fees of just being part of their practice--even if your medicines are not a controlled substance--are RIDICULOUS. If it were not for my provider, I whom I love, I would NEVER return to this office. Unfortunately I have to stick with them for a little bit longer. At least until I move in a few months. Then, I will unfortunately have to find a new provider. For as much as I enjoy her care, dealing with the office staff I'd just not worth the hassle or my energy. read more

I've been a loyal patient at SCPA for several years, and while I loved my providers, my experience has steadily declined due to repeated communication failures and unprofessional behavior from support staff. Most recently, I was told via the patient portal to come in between 12:30-1:30 for a GeneSight test my psychiatrist recommended. I drove 25 minutes only to be informed -- with no call or message in advance -- that no test kits were available. When the staff member I originally spoke to (Breanna) called, her tone was immediately aggressive, and she repeatedly interrupted me as I tried to explain that a simple heads-up would have prevented the trip. At one point, while speaking to me on the phone, she claimed that she could not have let me know there were no test kits available because she "didn't have my phone number." After multiple interruptions, I ended the call and calmly told the woman at the front desk that the interaction felt disrespectful, and that I knew it wasn't her fault, but the behavior I experienced from the other staff member "felt like she was being a b----." I said this quietly, as I was walking out. I did not yell, direct profanity at front desk staff, or cause any scene. There was one other person in the waiting room. Shortly after, I received a "first and final warning" in the portal accusing me of "yelling," "cussing at staff," and "calling names" in a "waiting room full of people." This is a made up scenario that did not happen. Unfortunately, this seems to fit a pattern: when communication mistakes occur, SCPA responds not with accountability, but with misrepresentation. This kind of rewriting of events is also especially harmful in a mental health setting, where patients are seeking care while already vulnerable. Being blamed and painted as unstable when expressing a valid concern and having a human response to warranted frustration is both unprofessional and potentially damaging. Also -- based on my experience and the pattern visible in other negative reviews -- I fully expect SCPA to respond to this with a defensive or accusatory comment ("you used foul language," "you were rude," etc.). That seems to be the theme here - concerns and negative reviews are met with deflection and dishonesty instead of addressing the real issue, which is basic communication. I'm noting this here so that any prospective patients can judge both my account and any response with full context. This was not an isolated incident. Over the years, I've arrived to locked doors during scheduled appointments, had appointments canceled with less than 30 minutes' notice, and dealt with repeated communication breakdowns. This latest situation was simply the final straw. read more

There's so much I can say about this company. Since the first call to become a new patient I was greeted with the compassion and understanding that I seriously needed. I was booked for an appointment with my new favorite psychiatrist Dr. Holly that is one of the best doctors in my life I can honestly say I authentically look forward to our sessions. I dont say that often at all. I also have to do one of the BIGGEST SHOUT OUTS for ALANA, who is so reliable and trustworthy to respond to any questions I have ever had and shes been so helpful with any prescription questions and being quick to pass the information on to the psychiatrists. I honestly would recommend if anyone wants to start the journey with their mental health, this is the place to go. I have trust in how much help they are giving me. They listen to your consern and don't just push medications on you. It's you who will speak and tbey will listen and together you will get to be part of your own treatment plans and if something happens to not work, no biggie they dont mind changing it up, and do it happily. It's been a long time since I was able to be comfortable and relaxed. Thanks to all the team and the best support I have been receiving. Alana you are the best person to keep that place running with the portal message responding and telephone calls. Want to see how mental health should be treated, I suggest you call and see for yourself. read more

Office staff is very friendly. Type of care exceptional. Care quality is good care from providers.

Dr. Anderson completely ruined my life..haven't seen him in over 20 years and still have nightmares about him. Decisions he made over 20 years,ago can never be taken back. Horrible excuse as a doctor and an even worse excuse as a human being..it made me give him at least one star..he deserves a negative number..don't let this man ruin your life like he did mine..stay as far away as possible..also to say he's arrogant is putting it mildly..but his designs, wrong diagnoses, and not allowing me to give informed consent has litterally ruined my life beyond repair..​ read more

This place is a hot mess. On top of that, this place wants to charge each patient $50.00 every 6 months just to prescribe stimulate medications! For a family of 3 that is $300 a year. What a bunch of #$%&. Since Dr. Anderson left this place it has gone done hill. I am telling you, find another doctor! (btw, I would give ZERO stars if I could). read more

When I can get an appointment, I couldn't be happier, but dealing with the support/administrative staff is nightmarish! It's difficult to get through to the office and often the staff is unpleasant. I've been trying to return a call and just get a long message about the new patient portal, which I can't sign into because the email address on file is incorrect. When the long message ends the call just ends; there is no other option. Good grief. read more

Evil lives here. Great at providing a threatening atmosphere and overmedicating. It's so lovely to lose touch with your feelings and have your emotions numbed. read more

Providers run late. NCNS/late/stimulant fee policies changing all the time. This office cares more about money and profits than the care they give their patients. I would honestly give 0 stars if possible read more

This office is run horribly and is terribly uncaring. Be warned if you are an ADHD patient, that you will be charged additional fees "for the provider's inconvenience in writing your prescriptions" and your prescriptions "held hostage" until you pay the fees. It's like an ADHD penalty. For a mental health provider's office, I was shocked that their office manager told me if I didn't like the fees to find a new provider when I questioned her about it. And let me tell you- it was not a suggestion. I was basically fired as a patient for even questioning their absurd policies. This is all forgetting that you can never get them on the phone, if you need refills- good luck! They forget to reschedule your appointments and cancel them on you just as often. Their office staff is an absolute disaster. The providers are good- but you will be banging your head against the wall dealing with the rest of the staff. If I could leave this practice zero stars, I absolutely would. read more

Dr. Anderson is a good doctor but his office is a complete disaster. I had to get my medical records from his office so I could proceed with flight training for the FAA. I submitted my request for them to transfer my records and was treated very rudely by the office staff. I called almost every day to try and explain how important it was that my records be transferred and was eventually told to stop calling. After 5 months I had enough and hired an attorney to help me. One week after the attorney sent their letter, my records arrived. Dr Anderson's office manager routinely ignored my calls and nobody in the office could ever tell me where my records were or when they would arrive. After 2 months, I was told that my records were not in the place they originally thought they were. I would recommend that anybody who needs psychiatric services look elsewhere. read more

I feel the doctors there are pretty attentive; with that said, every time I have to call to ask a question about my son's medications ( he has a lot of them that change constantly) to coordinate with his school, I always get the same woman answering the phone. She is flippant, annoyed, and unhelpful. I only called when absolutely necessary ( I feel like I'm very polite each time I call), and going through all this with my son is already traumatic...could do without the attitude on the other end of the line when I'm trying to put in place what the doctor has ordered. read more

After waiting TWO MONTHS to get my 13 year old daughter an appointment I was called a half hour before we were getting ready to go to be told that the doctor would not be coming in to work. We made a make up appointment for two weeks later only to be called a half hour before we were getting ready to go to be told the doctor would be out sick and the next appointment wouldn't be available until two more weeks. The woman on the phone could not care less that my husband and I had to take off work in both cases to be called at the last minute for cancellation...TWICE. Not to mention my daughter was pulled out of school TWICE. I asked for an appointment at 3:30 pm so that I wouldn't have to pull her out of school AGAIN and was told the doctor did not see new patients that late in the day! I was very upset and instead of trying to diffuse the situation the woman on the phone told me "IF YOU ARE THIS UPSET MAYBE YOU NEED TO FIND ANOTHER FACILITY!!" What kind of person who works IN A MENTAL HEALTH field treats people this way? The office personnel are ALWAYS rude in this office and act like you are bothering them. They never answer the phones and when they do they sound very curt and impatient. They close down the office for two hours for lunch and never turn the phones back on in time. I have written emails to the address listed on the website only to have it completely ignored and of course no one would admit that they saw it. When you are lucky enough to get in they make you wait up to an hour after your appointment time to be called. This office is run very unprofessionally and for mental health professionals there is a very real chance for a potential tragedy to occur because people who need help are unable to get it. If you didn't already have a mental health issue this place will give you one. Avoid this place and call another group. You will thank me later. read more

2 months and multiple calls into the office and I still can't talk to a person in the office, let alone get an appointment, to the only outpatient psychiatric treatment my insurance covers in the area. The office staff are so incompetent I can't form an opinion on the doctors read more