Reading other reviews i was nervous to come here. But ive only had good experiences! My doctor is…read morevery kind and communicative. She listens and explains everything to me. The receptionist Hailey is extremely nice anytime i come. I know some people have complained about the fees, but when you make an appointment and when you sign the paperwork, it states that there are fees multiple times and explains what the fees would be for. They don't randomly charge you anything. You have to be able to know how to read paperwork and know what you are signing. They make it very apparent that if you are too late or if you no-show, they will charge you. Therefore, be an adult and make sure that you are not late and don't no-show. overall, I've had a great experience!

I followed my provider here b/c she took a job with them; but their office staff is the worst! As…read moresomeone who is in customer service, I know what it takes for good customer service. These girls are rude and more condescending than I've ever experienced from a front desk! I've been telling them how important it is for me to get my meds at a certain time and they drag their feet give the message to my provider so that the provider can write up the prescription. I have been messaging them for a week now, and because of them I ran out of my medications when I CLEARLY asked to have my medications written up by a certain date. I keep having to go back and forth with the office staff instead of messaging my provider. It's a pain! Plus, all the unnecessary fees of just being part of their practice--even if your medicines are not a controlled substance--are RIDICULOUS. If it were not for my provider, I whom I love, I would NEVER return to this office. Unfortunately I have to stick with them for a little bit longer. At least until I move in a few months. Then, I will unfortunately have to find a new provider. For as much as I enjoy her care, dealing with the office staff I'd just not worth the hassle or my energy.

Dr.Mumtaz doesn't know crap from crisco. He doesn't listen to a word you are saying he just…read moredismisses it as typical teenage behavior. Well, gee that's all nice until your kid tries to commit suicide!!!! But hey I guess thats kids being kids and we shouldn't worry .....RIGHT ???? Trust me I'd be worried ... very worried. !!!!

They were able to get me in very quickly and are so friendly there! A real life saver!read more

I had been going to Dr. Mandava for close to 20 years. I went when she left her last employer. I…read morethought she cared. Although she would occasionally try something new, it never worked. Not her fault. But, I got no better on the same drugs she prescribed me for 15*20 years. I got covid in Feb. 2021 and again in Feb. 22. I couldn't talk on the phone. I received no advanced notice, called the pharmacy to refill my meds, and they wouldn't fill them. I called the office and spoke with the nurse and she said the Dr. wouldn't fill them or see me again. I asked why? I missed 2 appts. and was behind 1 payment. I begged to get one more month and she refused until the nurse talked her into it. I can't afford a psychiatrist and am going literally crazy. No reality. I feel like I am tied to my husband and he is in another room. MY husband left me and now my mom doesn't want all the whining and crying plus the antisocial behavior, and I just don't know how to get out of this misery. This feels like a divorce, I was so attached, and she didn't have the decency to tell me herself or give me notice.

If I could give this 0 stars I would. Frank the office…read moremanager is the rudest guy I've ever met in my life. He has overcharged me several times and on my last visit refused to see my daughter or get her prescription filled because he said I owe for three appointments that I canceled on a couple years ago which was not true. I had to pay $75 in order for them to see my daughter. On my next visit I came back And they said I had a credit because they overcharged me and would not give me my money back. When I told Dr. Wilson how rude her staff was she said that it was not her problem and I had to take it up with the front desk. This place is ridiculous I will never go back

We've had a really good experience here with Dr. Katie Wilson (for our youngest) and also the…read morepsychiatric nurse practitioner who has treated one of our exchange student who was diagnosed with depression. They are very professional, but most importantly seem extremely well-trained, utilizing evidence-based practice. Very thankful we found Willow Tree.

Additional review. So I didn't find out till 4 or 5 days after getting out and I knew if I didn't…read morego back id go on a very long bender. I decided to have a bender on the way back which was a complete mistake. I only remember getting out of the car as a passenger. Things at center pointe are never consistent from one shift to another. Corporate has changed recently and personally I do not believe for the better. Without notice they said they were changing smoke breaks from 5 to 3 smoke breaks in a 24hr period. Personally I come there because they do allow smoking and 5 breaks and 2 cigs per break is doable but not ideal for most. There was so much confusion that the nursing staff tried to take us out when they could to try and cope. Does Corporate not really realize that people are withdrawing from atleast more than one substance and to throw nicotine withdrawals on top of that is really hard on someone. I mean like myself I was detoxing from prescribed opiates and benzos, alcohol and to mess with nicotine is just enough to put anyone on edge. Yes they do offer nicotine gum. But when I asked the milligrams it was like step 4 for nicoderm step 1 thru 4 starts at like 21mg for heavy smokers. But back to the overall stay. Acute units are not allowed to go to any groups off the unit or gym. They eat all the meals in the day room and not the cafeteria. So I would definitely not recommend the acute unit. The nurses and BHA's were always going above and beyond except for a couple that were just flat out rude or "just doing their jobs" id love to shout out to the ones that stood out but dont want to say how or what they did for me but they were crucial for me getting through the hell of that unit. But for small examples One particular male nurse helped to keep me calm by arm wrestling me lol when I had a BAC of .55 plus. Since i was black out drunk a code was called on me. But I truly dont remember very much at all. I remember Mohammed helping talk me down. I really wanna thank Ashley on unit 4 she was so helpful getting me off the unit and just to a detox unit where I could attend groups and atleast 1 meal in the cafeteria. Molly is the best receptionist or A/R lady hand down that they have. Im sure I showed my worst infront of her but she still said hi if she passed in the hallways. So here is my advice. Don't come in over a .08 bac, As soon as you can ask the psych and or medical doctor for the following: A lay down order so your not locked out of your room during the day stuck in very uncomfortable chairs all day. 2nd ask for an order for your personal shoes if you have feet or back injuries (no laces bring your own flip flops, 3rd ask for an order for Ensure and Gatorade (youll get 2 of each each day) 4th ask for an order for double portions as the food is 99% pretty good. If your on a unit that goes to the cafeteria for any meal your usually only offered a peanut butter and jelly for 2nds unless your the last unit for the day and they know they have leftovers. 5th DO NOT EVER TRY TO AMA They can and more usually automatically 72 to 96hr hold you and can even get a court order to hold you longer. So dont fill out those forms they will not warn you at all. Paris saved me on this I think because a code was almost called on me when they said ha ha you have to stay against your will now. Come early in the morning so you get through A/R because your time doesn't start till your on your unit. I showed approx at 330pm on a Fri but was told it was 1am before I got to the unit and my bracelet had an admitted date of Saturday. Which at the end each day feels like minutes are hours. Oh yeah the cool big A/R guy that always has nice new shoes is super nice and Kinzie is badass too. Arkansas from unit 4 was soooooo much help I cant even say. I am bad with names but the BHA that worked for agency seemed to care more than most of the BHAs thst actually worked there. 85% of the staff are awesome but those 15% that shouldn't be there or are burnt out should not be there point blank. I mean that for all departments from janitors to even higher ups. Lastly Jason is some sort of Director of nurses or equivalent and he is not someone you wanna piss off. He can be your friend or your worst enemy but he is a good guy. And last lastly Lou gives straight to the point groups. He hates to be interrupted with people raiding their hands though. There are alot of positive others too. ARKANSAS IS UP AT THE TOP OF MY LIST!!! If smoking is cut out or reduced down to the rumored 3 breaks per 24hrs i will definitely go else where. Just the small changes made already mid visit were a nightmare. It had everyone in edge that we were told that one of the activity people was running late and as she showed up 1 min before us getting to smoke instead she got brutally moaned and groaned at that she became very sad that people didnt wanna see her. She is such a great worker for center pointe. Meg-On rocks!!! Had to shorten this to 5000 characters.

They have had a big turnover of nurses and reading other reviews is very discouraging as patients…read moreare finding that when they are finished with their care and feeling well enough to go home that the facility tries to keep them there longer than they should be in the hospital.

Nurses were very helpful in ER. Checked in multiple times. Concierge asked if I need any water or…read moresnack, etc. Nice but Not necessary. Doctor explained everything in an efficient, bug not rushed conversation.

This emergency department is a disaster. I have been using this hospital for almost 20 years. Not…read moreonly is the staff not friendly any longer, but the efficiency is horrible. You need to improve a great deal for me to come back. I will be going to St. Lukes in Chesterfield from now on, although I live 5 minutes from you. I cannot believe how ridiculous they have become. Your doctors see patients only as numbers. Extremely disappointed in BJC.