Quality service, very professional and took time to explain the problem and options to fix it.read more

I had my circuit broke since last week and I've got no idea where to seek help. So I browse and…read morefound Environment Masters on Yelp. Called them and they said they will assessed the situation first and found out that we need to change the circuit. So I requested for a circuit change. They finish the job efficiently and the pricing was worth it. Thanks a lot.

I contacted Coleman's since I'm having issues with a recently installed, brand new water heater…read morepurchased from and installed by another company. Truthfully, I feel taken advantage of by that company, like they just wanted to make a sale, neglecting to properly inspect and diagnose my prior unit. The issues I was having previously have returned. I'm very frustrated and don't want to deal with them again. I should have known better when the responding tech took less than 5 minutes to mutter, "This heater is bad. This is not a good brand," despite my previous heater being only 4 years old. I contacted Coleman's A/C Heating & Appliance Repair seeking a professional who would listen carefully to the issues I'm describing and offer sound advice/solutions on how to proceed. I expected to hear back from Coleman's within a day or two. But my inquiry was responded to quickly. The technician was friendly, listened, and we discussed what could be done to get my hot water going again. It was suggested I contact the company that performed the install since I'm still under warranty. But it was such a negative experience with an inattentive, apathetic tech that I'd rather cut my losses and allow Coleman's to care for my unit. I will follow Coleman's advice. But at the first sign of indifference or rudeness by that other company, I'll call Coleman's out to fix my heater.

NO SHOW; NO CALL! My date of service was on 10.23.2024 between the hours of 10:00 a.m. and 12:00…read morep.m., NO SHOW, NO CALL. I attempted several times contacting them about my appointment; was I still on their agenda; the status of the appointment; It is now 2:09 p.m. on 10.23.2024 and I've still not received a call or visit from anyone. I've been waiting since 10:00 this morning. A courtesy call would have been great! Poor customer service.

Modern Air is the best in the business. As hokey as this sounds, the really do treat you like…read moreyou're family. Everyone I had dealings with was just as friendly as the other ones! I do not hesitate to recommend them for your HVAC needs.

From the owner: Experts in Application & Service of Comfort Systems…read more At Modern Air, we understand the stress that a problematic heating or cooling system can induce. When you call on our team of service technicians to repair, install or maintain your HVAC system, rest assured we'll seek the best solutions or options for you. We never prey upon our customers in their time of need. You can trust us with your comfort.

The gentleman who came diagnosed and fixed our problems quickly. He communicated well what was…read morewrong. Quick response.

My mom was having trouble with her toilets and when she called to make an appointment, they were…read morecourteous and prompt to respond. Mr. Bufkin and his employs did an outstanding job in getting the issue resolved. We will definitely use them again for any plumbing or HVAC issues.

Our furnace went out in the dead of winter in January. We were required to use Climate King by our…read morehome warranty. Once the order was in the work was done quickly. Unfortunately, the installers left us with a gas leak that ran our monthly bill up to $300 for January. We didn't find out about the leak until two weeks later when questioning the bill and the gas company showed up to assess. After CK fixed the leak, we tried to get CK to reimburse us for the high bill and they ghosted us. Pretty poor customer service to ignore us.

First, this review has a lot more to do with American Home Sheild but there is feedback also about…read moreClimate King's handling of our situation . I felt compelled to write this review to help others. No system or company is perfect. Professionals make mistakes. Now, Im the caregiver for my 87 year old dad who has dementia. I take turns with my sister staying at his home for a week at a time. He lives in a rural area and my sister and I both work full time and use caregivers during the day. My dad's AC went out two weeks ago. He has a very old Carrier system. I called American Home Shield which he's had a policy for 2 years. I paid the $125 service fee plus of course the monthly amount. They identified Climate King. I called and they schedujed me for a week out. I asked if they had anything sooner due my father's condition. Moreover, the caregivers would be uncomfortable. Mine you, there were heat advisories. So, we braved it out and Climate King sent Justin Wilson. I was at work and asked him to call me upon arrival. Hecdid and said the system was operating as it should and he checked everything including the fan, motor, compressor, fuse box, etc. He assured me everything was ok. I told him the system was inconsistent in that it would get very cold and then not cool after a day. He said it must be the thermostat so he put in a new one. I told him my dad's 97 year old sister was going to be coming in from Memphis and that I needed to be sure it would be cool. He said it would. I said if not, can I call you. He said I'd have to call American Home Sheid to get a recall. That night when I arrived home, it was 91 degrees in the house. I called American Home Shield and they issued a recall to Clumate King. Climate King said they could not come until the fliwing week because they were only in the area once a week. I explained to the young lady that I could not wait that long. I called American Home Shield back to ask if I could use a vendor that I know could come. They said I had to wait 4 hours and if they could find someone, I would have to get pre authorizaction to use a vendor not in their list. They found someone who could come in 48 hours. Still unacceptable. I ended up calling Russell Refigeration in Clinton. They sent someone out same day and the tech found the problem immediately. The motor in the fan was weak and the unit was very hot. He said we didn't need a new thermostat. We needed a motor for the fan. Due to my fathers situation and we had already spent $125 they only charged me for labor and parts. Not a service fee. I'm sitting in a 72 degree cool home. I'm canceling American Home Shield. I'm disappointed in Climate King. Justin was professional and thorough. He missed the fan issue and since the AC still didn't work, I thought they should have worked something out to come back sooner. I understand why some reputable companies do not sign on with American Home Shield. Russell is now our choice. We worked out a maintenance plan with them and considering upgrading our system. They are giving us an estimate. The tech they sent was very knowledge and experienced. He knew what was going on right away and didn't leave until he felt the air cooling after instling the motor. Lessons learned- read reviews on the home warranty company and the vendor. They both had very negative reviews. I missed that you can't select your own vendor but I see why. I actually have Climate King a good review roght after Justin left and I received the link fthe review. Lesson learned again-- wait until it works and if they are willing to come back sooner and make it right. We are in MS in the worst heat. Where is the compassion and empathy for our elderly. I was willing to spend more money out of my pocket to take care of my dad and his caregivers. Thanks to Russell Refrigeration in Clinton I could. You can't beat hometown local service where they card and make you a priority. I hope this review can help others.

Membership and Ironclad Guarantee is a joke. I was a SHIELD…read moremember and they did the repair first only then had me sign a tablet with the estimate and another for the payment. I would not have had the repair done had I known the member price first. I got no bonus services as advertised. Even after a year and after I had canceled my membership, they still bill my credit card the membership fee. STAY AWAY!

Charged $497 plus diagnostic fee to replace disconnect box that can be purchased anywhere for $25…read more Will never use Dent again. They also did terrible install of new unit 7 years ago, including putting hole through my kitchen ceiling.

Finally, dryer heating. Back to the days of an empty hamper! woop woop. very responsive team…read more knowledgable, good communication and great customer service. thank you! Elizabeth

Bryan came out and replaced a part in my dryer. He also diagnosed my washer problem. He was very…read morefriendly and professional. I'm very pleased with Brown Appliance Guys. Would highly recommend their services!