You've been there: Heat wave hits and your AC quits. Ugh! What do you do?…read more I called Cerami's and they got a technician out to the house within a couple hours, even though it was the weekend and they were swamped with calls. John quickly assessed the problem, replaced the bad part, checked our coolant level, and even cleaned the outdoor unit so it performs more efficiently. Super fast service, friendly knowledgeable technician, and reasonable price. Cerami gets an "A+" from us!

We are not from the local Brandon, MS area and needed someone to come and check our AC. After…read morebriefly searching for AC companies, I called Cerami AC after another company did not come on the expected date, nor first thing the following morning. Cerami came less than an hour after I called to inquire, and had our problem fixed in less than 20 minutes! I was so thankful for them getting us squeezed in and having us fixed before the other company ever could. I honestly wished we would have called them first! I highly recommend Cerami after our great experience! I believe Carlos was our technician, and he was very kind and professional. Thank you Cerami!

UPDATE: installation went great! The two technicians were friendly, respectful, clean, and…read moreefficient. Bonus - our new unit is so much quieter than the old one that I had to keep checking if it was actually on! It's wonderful to have AC again.

After I submitted the review this company sent me a big bill. I never learned what the problem was…read more Spring came I didn't need to find on the AC. June came and my AC is barely getting cool. I called them again, gbdh came out, I still have NOT received my receipt. My house is 77 degrees. I have called them cack several timesetri g them know the problem isn't fixed and they have ignored me. I put hsef the I it from yhem less than 5 years ago. They have ignored every email. I normmly don't do bad reviews but I purchased this unit through from Springfield and no one else has touched it but them so to ignore my calls is NOT professional. I honestly believe whom ever the older guy was that came to my home for the service call after Christmas just rigged my thermostats and broke something. It is a shame ronhave to get another company to come check behind one who's already taken my money.

My AC stopped working so I gave AD & D a call. They we're able to quickly diagnose the problem and…read moreget it solved. Very professional and explained what they were doing and why they were doing it during the whole process.

Although quick to respond to after-hours phone call, it took the guy (Scotty) far too long to find…read moremy plumbing problem. He did finally locate and remove obstruction after fiddling with things for several hours. He specifically said on the phone that I would not be charged anything extra for after-hours, and the fee would be $100 per hour. So I hired him based on trusting his statement. However, when he arrived, driving a You Haul rental truck instead of a company vehicle, he did a "bait-and-switch" on me and said the boss lady said no, he had to charge $125 per hour instead of their "usual" $100 per hour, billed in 30-min. increments. But they were giving me a break by only adding $25 an hour more. I called at 8:30 p.m., and two hours later, he arrived. I specifically said, "It's 10:30 p.m. now. How long do you think this will take?" He said, "Should be way less than an hour, but we have a minimum one-hour charge." Believing the cost would be no more than a total of $125, I agreed to let him try to find the issue. Additionally, I was never told that the time started when he left the shop, and that would be $62.50 for him driving an estimated 30 mins., from Pearl to Madison. When I got the invoice, however, on top of already charging me $62.50 for the trip, he then tacked on another $20 + sales tax as a "gas and mileage charge." I considered that to be double-dipping and gouging me for more money. When I questioned the padded bill, he said that he "helped me out" by stopping the clock a little early or it would have been even more than $422.65 to find and remove a chewed-up washcloth and chewed-up remnants of a garment, both assumed to have gotten into the washing machine drain somehow. Truth is, he spent a lot of time talking, scratching his head of what to do, searching for a clean-out plug instead of quickly finding the issue as he said he could do (on the phone and again when he arrived, reassuring me that it would likely take far less than one hour). Even though he did find and remove the obstruction, for which I was grateful, I say that "we helped HIM out" by having the toilet already removed for much quicker access and also taking care of reinstalling the toilet ourselves after he left. Us doing that saved him a lot of work and time. No, I DO NOT recommend this company based on what I believe were false and misleading representations and price gouging me as a customer! Linda Wilson Madison, MS

I'm soooo happy I found this company! I called this afternoon with a huge problem (water would not…read moredrain from the bathtub or toilets), and it was taken care of quickly and completely! The cost was CONSIDERABLY LESS than the other two plumbing companies I spoke with told me they would have charged!!! Also... I have had a problem with one toilet for years...he told me how to take care of that,...I purchased the part and fixed it myself!!! I will be telling all the nurses I work with to call them! So nice to have someone who does what you need to have done without taking advantage of you!!!

Customer Experience - Kingz Cooling & Heating Solutions LLC…read more My mother contacted her home warranty company after discovering water leaking onto the floor from the mechanical/HVAC closet. She called me and asked what I thought could be causing it. Based on my experience, my first thought was a clogged condensate drain or a failed condensate pump. The home warranty company dispatched Kingz Cooling & Heating Solutions LLC. During the first visit, the technician diagnosed the condensate pump as not working. I was on the phone with my mother during part of the visit, and the technician explained that it was a minor repair and that he would contact the warranty company for authorization and return with the replacement pump. Before leaving, he indicated that the HVAC system itself was operating. Because the condensate pump was not working, he asked my mother if she had a bucket that could temporarily catch the condensation until he returned. My mother instead asked him to turn the system off until the repair could be completed. The following day, the technician returned and replaced the condensate pump. After making that repair, however, he told my mother that there was now another problem involving the outside condenser/compressor. Naturally, my mother became concerned and immediately called me. At that point, I began asking the technician some basic diagnostic questions. I asked whether he had checked the contactor and verified that it was engaging. I also asked whether he had tested the capacitor and confirmed its readings. His response was that the system needed a hard-start kit. That raised concerns for me. I have worked in the plumbing/HVAC trades since 1996 and have owned a professional plumbing, HVAC, and electrical company in the San Francisco Bay Area since 2001. I understand HVAC diagnostics and the proper process for determining why a condenser or compressor isn't operating. I did not interfere with the technician while he was performing his original service call. However, once an additional repair was being recommended immediately after work had been performed on the condensate pump, I wanted to make sure my mother was receiving an accurate diagnosis. My mother is elderly and blind, which makes it especially important to me that contractors clearly explain what is actually wrong and recommend only repairs that are necessary. The Kingz technician stated that he would return the following day with a hard-start kit. I did not feel comfortable authorizing additional work without an independent diagnosis. I therefore told my mother to contact another HVAC company that our family had used previously. I agreed to pay for the service myself because I wanted an unbiased second opinion. The second technician arrived and reportedly identified several issues with how the condensate-pump work had been performed. More importantly, within approximately 30-45 minutes, the HVAC system was operating and cooling again without installing a hard-start kit. I asked the second technician to thoroughly test the system and clean the outdoor condenser while he was there. After approximately 1 1/2 hours of inspection, testing and service, he called me with his findings: * The system was operating and cooling properly. * The original capacitor was functioning. * The compressor was operating properly. * No oil or residue indicating an obvious compressor/refrigerant problem was observed. * A hard-start kit was not required to restore operation. Based on that second opinion and the fact that the system was operating normally, I instructed my mother to cancel Kingz Cooling & Heating Solutions LLC's return visit. My concern isn't that a technician can never make a mistake. Everyone in the trades can make mistakes. My concern is recommending an additional component or repair without completing enough diagnostic testing to demonstrate that the repair is actually necessary. When you're servicing an elderly homeowner--especially someone who is blind--the customer is placing an enormous amount of trust in the technician standing inside their home. My advice based on this experience is simple: Get a second opinion before approving major or questionable HVAC repairs. In this situation, doing so saved my mother from authorizing additional work that ultimately was not needed to get her air-conditioning system operating properly. There are experienced and honest service companies available. Sometimes getting that second opinion is worth the inconvenience.

King was classy from the get-go. He was quick to respond to my inquiry and called to confirm on…read morethe morning of our appointment. King arrived with Robert and Nathan in support. All were personable and knowledgeable. They tested and inspected our multi-zone system, educating me as they went. They gave an encouraging estimate to install AC into an outbuilding. They fixed the zone that was not cooling with a capacitor, all at a very fair price.

Having used Skeen Plumbing for several years, I have never been disappointed with their services…read more My latest need involved repairing faucets on two sinks, rebuilding three toilets, and replacing valves on eleven water intake lines connected to four sinks and three toilets. Richard, who has always taken care of my plumbing problems over the years, arrived promptly and diligently worked in a timely manner to complete all the tasks with professionalism and expertise. The pricing was most reasonable for excellent and trusted work. Richard is always courteous and explains what needs to be done and answers all questions. Thank you, Richard, for your knowledgeable, first-rate service!! Donnie, Brandon, MS

We're very pleased with Skeen Plumbing. Fast response. Very fair pricing. Elton and Kevin were…read morehard-working, efficient, and extremely polite. I've used other plumbers through the years, but none that I would call the second time. Skeen Plumbing has earned our business! Couldn't be happier!

I lucked up this plumbing service when my warranty service could care less. I had an emergency…read moreplumbing issue at my home. Shaw Plumbing was Responsive, Reliable, Trustworthy and did Quality work. Look no further. Honest and fair pricing.

Professional, explained everything to me! Made me feel very confident with what they did! Would…read more100% recommend! anytime I called one of the big plumbers they wanted to quote me 1000s of dollars of stuff they "recommend" that have nothing to do with my problem . U get ur issue fixed and don't feel like ur just a sales call!

SCAM ALERT !!! WOW $1300 to install a DROP in kitchen…read moresink??? I was quoted $180 per hour to install a new sink and faucet. I asked LORI approximately how many hours to install she said 3-4 hours. I guess they saw my house and ran with it. The workers came the first time and stayed EXACTLY 1 hour and 7 minutes. The sink was bent and a new one was ordered. The second visit I was there with the two guys for 1 hour and 16 minutes and the sink was in and they began connecting all the plumbing. I had to leave and go to work. Not quite sure how long that took but I was charged for 6 hours, that never happened ! MR. BRAD RODGERS if you needed money to charge me DOUBLE, keep the money! I sleep great every night knowing I did the right thing. I will say the install was beautiful but considering the sink and faucet was only $434 and install was $1300 , that just doesn't make sense. Don't worry a complaint w the BBB is next. Have a great day MR. BRAD RODGERS.

Do NOT waste your time. I called for a quote for a whole home water system, and made an…read moreappointment for the following week. The appointment time came Mr Rodgers was a no-show, no- call. I called the office, and they apoligized, making an appointment for a couple of days later. This time Mr Rodgers showed up 2 hours late ( no call to let us know) and mumbled something about an unexpected meeting. Once he arrived, he was very professional, and seemed to have some great solutions. I agreed to move forward, and Mr Rodgers promised to send over a quote that evening. 2 days later I called the office, asking if the quote might have been sent to the wrong email. She apologized, and promised to have the quote sent that afternoon. The following week, I called again, looking for the quote. Again, I was promised to have the quote that afternoon. I spent several weeks with their promises to do it 'today'... It's been a month now, and we still never received the quote. I am very happy that our MS economy is great, and Mr Rodgers does not need my business. I am not so happy that he was so rude and disrespectful of my time and effort. I would NOT recommend calling this company, unless you really don't want the work done in this lifetime.