My normal Towing company I use in the time of need was unavailable , so I tried out squires, first of it was over a 2hr wait . 2nd I asked for a 30 min heads up call so I would have time to meet him there , I got 10min , once we both were at the seen I explained the situation that the wheel bearings went out and I have no tire or hub on the trailer so we need to take caution and have a go at it slowly and see what we could do , but not to cause further damage if so I would not do the tow. All he wanted to do is tell me the trailer is already F up and that its gonna F it up no matter what , there's no way around it , and tells me don't tell him how to do his Job. He was in and out of his truck , back and forth like he was absolutely clueless . So I started to make some suggestions he didn't like that so he started getting extremely ignorant I told him forget it. So much for customer service and problem solving every Tow isn't gonna be your gravy back up chain her down and go.
I do want to express that this isn't a bash against the company more so against the employee who down right just didn't want to do it and obviously didn't no how to go about it. I no it's hard to find quality help these days , I struggle with it my self as a small business owner. read more