Exceptional customer service is integral to any business model, especially if they want to thrive. They totally receive 5 stars for professionalism, courtesy, and concept. It's super clear that the owner seized an innovative opportunity to take the massage/spa experience up a notch for a clean, customized, and quick approach to affordable luxury. Kudos to them!
It is designed to be very app-based where you choose customizations (pressure, body focus, modality style, concerns) ahead of time and upon arrival you have a quick check in at the front desk and are escorted back to a common lounge. This isn't a spa, so there aren't private tranquility/waiting rooms or robes/sandals- as it's more set up like a Hand & Stone where you wait until your therapist calls you back and undress in the room.
The lounge was cute, a bit busy. They had water, snacks, and an aromatherapy station to choose an enhancement during your service. Nice touch!
The therapists all called my group back separately with their individual iPads (with your profile set up.) They were comfortably dressed and kind although it was hard to discern who worked there and didn't.
Once in the room my therapist explained some additional touches such as music selection and how to alert when ready (by pressing a button on the table.) They had hair ties, mints, and a phone charging station! Very nice!
My therapist initially went over all areas of concerns and preferences, accurately, and was super kind. She was soft spoken and timely but it was almost as if she didn't read/retain my customizations. I chose a medium pressure for relaxation and stress relief and she worked on my knots like I played pro ball. It was DEEP. I initially wanted to weather through and see if she'd catch my body mannerisms of adjusting and not feeling comfortable, but that didn't do the trick. I waited for her to ask and when she finally did I voiced that it was a lot and I'll see if I can "get through it." Ouch. When I wasn't receiving deep tissue/sports pressure (majority of 40 min) it was relaxing and her strokes were just right! Unfortunately she also massaged my face and scalp at the end and I had indicated "no" to that. I didn't receive their hot towel either, but others did that went with me and said it was great.
I've had lots of massages through the years and while I could have spoken up even more, they weren't deal breakers -but also didn't fulfill the total "custom concept" I was hoping for. I will say my group really enjoyed their services and recommended others that I'm sure I'll try.
You receive a link at the end of service to provide gratuity and review. This eliminates the awkward front desk checkout or pushy sales of products.
The business followed up in a survey and offered their support and a credit to return- which is also exceptional service and appreciated.
Great concept and lovely place, but more attn to detail would be amazing and appreciated within session. Merry Squeezemas. read more