Derek was friendly, responsive and really knew his stuff. He helped me run CAT 6 cables to two…read moreadditional cameras and his team arrived right on time and finished everything quickly. Great experience all around--thanks, guys! Ryan

DW Surveillance Solutions was hands down the best contractor I've hired on Thumbtack so far!…read moreFrom the moment they arrived, I was impressed by how friendly, knowledgeable, and professional they were. I felt so confident in their work that I had them quote a second job for my elderly mother -- and they were able to do it the same day! Unlike larger companies that send out generic, automated quotes, DW Surveillance took the time to visit my home in person, assess the layout, and have a real conversation with me about what I needed. It was refreshing to deal with real people instead of a bot. When you're having security cameras installed, trust is everything -- and I felt completely at ease with them. They went above and beyond, even climbing into my attic and discovering a bug infestation I had no idea about. As a widow who's not comfortable getting up there myself, they kindly took care of it with some spray I had on hand. That kind of thoughtfulness and care is rare these days. Throughout the entire installation, I felt comfortable -- which isn't always the case with strangers in your home. Honestly, if I'd had groceries on hand, I probably would've made them lunch! That's how great the experience was. Their pricing was in line with other quotes I received, but the service was far superior. I love supporting small, up-and-coming businesses like this because they truly care about their work and their customers. They even told me not to hesitate to reach out if I had any questions about the Ring app or adjusting the zones they set up for me. Amazing service, fantastic team, and just genuinely good people. Highly recommended -- FIVE STARS!

Great service great staff. These guys are efficient. Top notch. Very friendly staff. I would…read moredefinitely recommend this company to anyone looking for security systems.

I initially contracted with Defcon One security when I first purchased my home. At the time of…read moreinstallation, John said he was working on getting fire/smoke detection, so I chose to stay with the company on the promise of that and the fact that the previous owner had the security company installed. Fast-forward to today and I don't think the company offers smoke or carbon monoxide detection (or if it's available, I was never given notice to add it to my system or upgrade, etc.). My second issue is the contract itself. Signing a standard 3 year contract is fair and standard. Automatically renewing a contract annually without express permission or written notice is not--and upon terminating my service, I was told I was still under contract. The lack of transparency and notice on this issue was galling, to say the least, and I'm leaving Defcon One as a very unhappy customer. Thirdly, you can notice the hours here on Yelp. If your system malfunctions (which happened, creating a full-on intrusion noise that any code entered into the panel wouldn't shut off) and you have that issue, it's not guaranteed that service comes out and, if so, not necessarily in a quick manner. Lastly, my system malfunctioned again this week as a result of a faulty breaker (which was not apparent). Trying to get someone to come out and take a look (again, as the system was making all sorts of disruptive noise) was difficult as no one was answering the phones and it went straight to voicemail. The only reason this isn't a one-star review is that when visits were made, John was courteous and professional. For the same amount of money, you can have service with a nationally-recognized company complete with 24/7 call center service, fire/smoke/carbon monoxide detection, and a contract that goes month-to-month after the initial 3 year contract. All in all, I would not recommend Defcon One Security.

Love was a great help. We did twisted pair runs for networking and cameras as well as exterior…read morefiber. He had solutions for install problems that had stumped me for years. He was not cheap but given intermittent complexities, it all averaged out. Yes, he'll definitely get my return business.

It's true: Online retailers are taking over the globe because of the exploitation of the conscious…read moreneed for convenience, and the capitalization on poor storefront customer service. People wield meager amounts of time outside their professional and personal lives, so why face-to-face with an aggressive--or even rude storefront employee? You don't have to--at least with installing a security system--or mounting a television/wiring a custom audio system. Well, the gentleman (Love) who owns this business resets all the negativity against declining customer service--providing a stellar experience that tops all others. If brick and mortar stores could pivot--then reinvent themselves to centralize around integrity and compassion like Love, you'd see a market-take-back develop against the online conglomerates. Hey Evil Corp! We're looking at you and your online sales!! Elliot is coming for yah! Ha! His prices are going to be difficult to beat, I guarantee that. It was only $300 for a custom fireplace mount on our LG OLED and Sony sound bar. Best Buy and two other mounting companies were $300+ just for the standard fireplace mount. No amount of fresh pine nuts would convince a squirrel to pay that ! So, give yourself a break and give him a jingle from your iPhone or Android--then sit back and let him do his thing. Heck--grab a tasty beverage and have a convo with him! Love (his name) is simply the best, and supporting a small business is how we (as 'Mericans) can bolster the economy in our great state of Texas! 4/15/17 Had Love come back out for an outdoor TV mount set up. It looks great and we couldn't be happier. Always a pleasure to have his expertise.

I called the phone number listed for Done Right Security Systems today and was not pleased with the…read moreinitial response from the representative. He answered the phone Hello, I asked was this Done Right Security Systems and he said yes. I stated I was interested in getting a quote for Camera Service and the gentleman abruptly said I'm busy can you text me your address and what you need and I'll call you back. . . Never heard from him again because I never texted him, sorry you need to be a lot more patient when dealing with new clients.

I engaged Jason for my Security Cameras and NVR Installation. Turned out to be a great experience…read moredoing business with him. Will definitely recommend him for all the security related projects that you may want to. He knows his stuff and does things professionally.

Excellent company to deal with. I've been going through various companies to get an antenna…read moreproperly installed on my house so that I can get over-the-air broadcasting.Some lacked competence, and others too pricey. Tom at Advanced Satellite Systems & Home Theater understood my requirements (I had purchased an antenna and a distribution amplifier- needed it properly installed) and got the job done at a fairly reasonable rate. I plan on using this company in the future for security camera's. Look no further- if you are looking to cut the cord- USE THIS COMPANY.

This is the absolute best installation company I have ever used and will continue to use. Tom and…read morehis team are fantastic and care about their customers. The work they do shows. They are professionals and do precise work. Honest and thorough. A+ installation company.

with a lot of companies offering to put in cameras, these guys are tops. their bid was almost half…read moreof the other two companies i called. Rick L. was a very cordial technician & well knowledged. if looking into surveillance systems, you should hear what they have to say. he had the perfect solution for my elderly parents, who refuse to move, but need assistance. thanks again AHS! we will be calling again for additional work

I accidentally posted another company's review on this business and team was very nice and kind to…read morereach out to help me despite having no obligation. I am floored by the curtesy of staff.

I'm speechless, I used so many service providers in my entire life. No one was even close to the…read moreexperience I had with 1st class locksmith! I lost my car keys at the middle of the Christmas Eve, all companies tried to schedule the service with me for day later or beyond. But I needed to driver back home as I don't leave my dogs alone overnight. Nathan the rep of 1st class came with an original Chevrolet key like I had before and programmed it to my car. Car started and drive perfectly as before! Highly recommended company!

Very helpful staff. They have come out on very short notice, and the courtesy is always impeccable…read more They remember my face every time I go in and have bent over backwards with some very difficult keys I have. They are in a convenient location with an awesome staff. I recommend them to all my customers.

Service is pretty good, but communication really needs some work. Here's the facts. A lock was…read moreinstalled and we requested a master key be set as well as 4 additional keys key to just that particular lock. The keys we use are not standard Keys, nor are the locks that we require, they are usually a more special order type of situation. Given that information it is understandable that they would not have an abundant Supply maybe, but you would assume they would have a small Supply somewhere in one of the local stores. Now I understand, that the technician swore that he made at least two keys, and then keyed the master key to the lock as well. However, I the master key was the only key I got back. What I do not have, and to the best of my recollection is; I do not have the two keys that the locksmith said that he provided. Again I wanted four of these keys but two would have sufficed until I could have got the other ones taken care of. Regrettably I was not able to be on site when the locksmith did the initial work, so I was not able to personally receive the keys. Let alone ask questions regarding the lock or the number of keys. I do recall quite vividly receiving the master key from my supervisor, noticing that we did not have enough Keys, nor do I remember getting any keys back other than the master key which I provided. Therefore I immediately called the technicians phone number, left a detailed message, never got a reply. I did forget to follow up for quite some time., my job can get a little busy sometimes around the office. Service is usually pretty good. The technician cleans up, leaves little to no mess. To me this is extremely professional and very very much appreciated. Now this was back in May, so by Late July, early August, we still have not gotten the Four Keys. Not sure why or what happened, but hey things happen so yeah. Plus, I have admitted that I did forget to follow up immediately after the initial call. I did call to reschedule if possible or to at least get the keys made earlier this month. The individual I was speaking to on the phone was very understanding, was going to send out a technician to was going to send out a technician to take care of the matter. The technician did call me after I had made an inquiry as to whether or not we still had an appointment set for 9 to 12. I spoke to the technician he told me that he was on his way but he had to stop to pick up some keys and other supplies. The technician did try to call me back and I missed his call but, I did call him back as soon as I noticed, spoke to him again regarding the fact that he thought there were keys and I told him that if I could find them I would call him back. I would let him know that I found them and we could go from there on what I wanted to do. Otherwise we needed keys so I would see him as soon as he could get here. Approximately 1051 was the glass call I placed regarding the keys. I waited over an hour then I had to call at 12 noon and told the receptionist or phone person, that I had to reschedule, I wanted to reschedule for a certain day at a certain time the following week, I had to leave because I had stuff to do that I had put off for this particular appointment that was never kept. The receptionist challenged me saying that, the technician had tried calling me several times and wasn't able to get a hold of me. To which I made Italy inform her that I did call him back after I missed his call approximately 10:45 or so, I did speak to him in the last thing I had mentioned to him was I would call him back if I found the keys otherwise we still needed keys and he needed to come. I was placed on hold the technician was put back on the call, who proceeded to then told me that he didn't have the supplies he needed or the keys and he apologized and even admitted that yes he should have called me back. Now this would have been approximately 11:45 to 11:15 am, that the technician would have realized he did not have the supplies he needed on hand. Thus he could have called me back. The technician stated that he was waiting for me to also call him back to let him know if you needed to come. I reiterated what I had told him the last time I spoke to him regarding the fact I would call him if I found the keys, otherwise he needed to come. Again communication, communication, communication, communication. The only reason I gave three stars is because the service call was good and I feel it valued at least three of the five stars. Communication is extremely important and would have gotten them the other two stars, even if they had to cancel because they didn't have the supplies. The reason I say this is because, I understand that the lock type that we use and the keys that we use are not your standard everyday setup. So therefore I can be somewhat understanding and lenient on that given the fact that does create a problem.