Absolutely atrocious. Avoid if you can. I arrived at 1:05a and wasn't able to check in until 1:45a. The doors were locked and there was no on at the front desk, nor anyone answering the phone. Could you imagine if it was an emergency and medical personal were not able to enter? Regardless, there was no apology for the delay, and then there was a 20 minute delay when the front desk employee did show up. They said 'they were just put in that position without any training' and essentially they had no idea what they were doing. When I finally was able to get to my room, it was a one bedroom suite when I had booked at two bedroom suite, but I was far too tired after a flight delay to deal with it. To the hotel itself, let the sign marquee be an indicator. If a hotel doesn't have the pride to make sure those lights are working, just imagine how it is in the inside. Both the pool and whirlpool were unavailable due to maintenance without advanced notice. The towels were disgusting with stains as were the floors in the room. This hotel charges for parking even though it's not in a downtown location and not near a major convenience like an airport. Nickel and dime all day! I finally heard back two days after I sent an email to the managers and got the standard "we'll make this right" without doing anything besides reviewing their training or whatever. By far worst Marriott experience in over 100+ stays. read more

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This was my second work stay at the SpringHill Suites Hampton. There will not be another. This property is old and worn down. The too I stayed in was in a state of complete disrepair. The electric circuit behind the refrigerator and microwave was completely blown and didn't work. There was an orange extension cord to an outlet on another wall that kept the refrigerator running. The curtains were stained. I just felt like the room was filthy. This Marriott property was no better than a Motel 6. The staff, on the other hand, was incredible! Every single one of them, regardless of the shirt they were on or the time of day, was super friendly and helpful. They really made up for everything else. Great staff! read more

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Beware of the parking fees. They are just looking to grab some cash. For a busted heater. Looking for some compassion this is BS. Tell them you don't have a car I guess. It dropped a notch after I got charged for nothing. read more

I made a reservation at: SpringHill Suites by Marriott Hampton 1997 Power Plant Pkwy, Hampton, VA 1. Although I am a GOLD-ELITE member, I made this reservation through a third party. 2. I made this reservation the day before I was flying in from Florida on January 1, 2026 to Virginia to attend a funeral on the 2 January. 3. I arrived to this hotel on January 1 somewhere near 8 PM at night. I was in town for a FUNERAL! 4. Checked in at the desk & the woman looks at my reservation and goes on to say that the hotel doesn't have hot water. I just needed a place to stay and rest because I'm attending a funeral in the morning. 5. She then says they attempted to reach out to everyone who had a reservation the last two days. I said I've not received a call, text, email or contacted in any way about canceling my reservation. 6. I said that I just need a place to stay because of the funeral in the morning. I said that I'm not even sure if there's any rooms available this late and she then says "well I just canceled your reservation right now!" 7. I asked her why did she cancel my reservation because I was going to look to see if theres any rooms available that late at night and I had the funeral in the morning. She then says, "Well, every other customer that didn't cancel their reservation asked for a refund and that's why I canceled your reservation right now!" 8. I said I'm not every other customer and that I really just needed a place to rest because of the funeral in the morning and it was late. 9. She then says, "Well, I already canceled it so you're just gonna have to contact the 3rd-party that you made it with and there's nothing I can do now that it's cancelled." 10. She told me that they were without hot water for several days. She then goes on to say that they have the tank but haven't found somebody to install it yet. crazy 11. I asked if this was the situation for a few days, then why were reservations available for people to make? They should've been closed out! She says there's nothing that she can do since she cancelled my reservation & I have to contact the place I made the reservation. 12. This is completely unacceptable and I will never stay at this hotel chain again! What they did to me even knowing about this funeral shows they have no compassion This was just horrible. 13. I was able to find another hotel later on that night. They should have at least called me to give me time to look for another hotel & not waiting for me to come in at 8 PM just to cancel my reservation standing in front of them. 14. Any company doing this to a customer does not have the customer's need in mind & doesn't even care about their customer! 15. Again, Never again will I stay at this chain. I challenge the managers or owners to go back and look at the video at the front desk and see how I was treated. Do you think they cared when I told them that I was in town for a funeral? read more

SpringHill Suites Hampton - In town for a Funeral and cancelled my paid reservation - Hotels Near Me - Hampton, Virginia

This place is old and outdated. Lamps don't work, everything is old, it's filled with loud inconsiderate people. Seemed like the worst people in Hampton decided to stay there. The place is like an upgraded motel 6. Not sure how they got a 3 star it's more Iike a 2 star rating. read more

The service at the SpringHill Suites was really good. The staff at the front desk were friendly and appeared to be doing their best with guest requests. However, the hotel is in desperate need of renovation. Honestly, it needs an overhaul. The rooms need new furniture and repairs. Our sink had chips of where the porcelain/ceramic had fallen off. The toilet made noises throughout the night. At some point, a maintenance employee came to our room to let us know that our shower was causing a leak in the room below us. It appears that some cosmetic upgrades may have been made in the lobby area, but that's as far as upgrades went. Although the staff was nice, I don't think we would return. read more

The staff was really polite and accommodating but the room was atrocious. The first room they put us in had mold that I smelled as soon as I walked in and all types of stains. I asked for another room the second room was better but still had stains on just about everything. I went and bought my own sheets and pillowcases because the bed had a mattress cover but the mattress itself was stained as well. The ownership truly needs to renovate and put some care into this property! read more

SpringHill Suites Hampton - Mold around the socket - Hotels Near Me - Hampton, Virginia

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I booked here and I saw a small bug crawling in the bed. I had never saw this type of bug before. It was extremely small and red. I then grabbed a tissue and smashed it. When I smashed it, blood then bust out of onto the sheet. So I assumed it was a bed bug. I goggled bed bugs and signs of bed bugs. It said if u pull the sheet back and the mattress has blood spots that's a sign. So of course I pulled the sheet back and yes I saw multiple blood spots. I then let the hotel know. I then packed up everything and left. I was extremely upset. They told me they will contact me soon about the incident. No one ever contacted me. So I called back about 4 days laters and asked for the manager. The manager then told they had a lab come out and test the hotel and they found no signs of bedbugs. So I said "so what I saw was just fake, when I actually smashed a live one." She then told me "yes, and said she can no longer be on the call and has to attend a meeting." Like really a meeting? Be real. She lied about having a lab come. I was n room 220 and saw every sign of bedbugs. I left faster than I checked in. read more

My first impression is that the staff here was very welcoming and friendly the pool wasn't working un fortunately. However, the location was great. I would try this location again. I Believe they offer breakfast. However, I checked out way before that. read more

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6/24/21: I needed someone to stay close to a training I was attending. This hotel was close to the interstate, shooing, and restaurants. The front desk staff was not friendly upon check in. The hotel needs updating and repairs. It looked beat up in certain places. The room was ok, but it needed to be cleaned better. Stains in the carpet, a dirty bathroom, and hair everywhere is disgusting to me. It served its purpose & allowed me to rest before attending my training. That's about it. read more

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A/C's don't work in the summer. Maintenance guys are nice but as far as actually fixing stuff ‍. Got locked out of room twice, batteries in cars reader they said. Stay at the Courtyard Marriott, it's 2 miles away and much better experience. read more

I had a nice stay here at the SpringHill Suites (Hampton, Virginia). The staff here was friendly and professional throughout my visit, from check-in to check-out. Every place I visited within this hotel was clean and well-decorated, including the hotel lobby, hallways, and especially my room. I found the layout of my room to be a little awkward, although it had all the items that I needed. The bed was nice and big, and it was comfortable. The couch layout was unusual, and it made me feel like I was in the waiting room to see my doctor. The layout of my room also made it awkward to watch TV, because you either had to watch while laying in bed or watch from across the room while sitting on that uncomfortable couch. My room also had a very small desk, small refrigerator, microwave, coffeemaker, iron and ironing board. Additionally, the HVAC system worked well, and the bathroom was really clean. The hotel hallways were clean and well-illuminated. There was an ice machine on my hotel-room floor, and an ATM machine on the first floor. The housekeeping staff also did a wonderful job during my stay. They offer a complimentary breakfast for their guests, which was quite nice. The lobby area is also an inviting place, and great for unwinding and/or socializing. Overall, I enjoyed my stay here. I would rate my experience with a solid 3-stars, almost a 4. read more

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Okay, so my family and I were on vacation again and visiting by the area. We heard that SpringHill just recently renovated its facility so we decided to book few nights here. My husband booked more than two months in advance of one room, double queen size bed. We are guest of 4. He received the online confirmation of the booking within a minute later. The day before our arrival, we printed our vacation plans and have all paperwork ready and handy. We noticed that the hotel changed our reservation from a double queen size room to a one king size bedroom. We never got a call, or confirmation of this change. We called the hotel and spoke to Janet who says, "well, our hotel is now booked so nothing can be done." She didn't provide a reason why and what reasons did anyone switch out reservation and also did not have the courtesy to inform us. We only learned of the change because we went online to check upon our reservation despite the fact that we had received the email confirmation of our double queen size room. She was apologetic but seriously what kind of hotel service does this to their guests?! Janet says she'll "look into any availability of double queen size room later in the evening and will get back to you". The evening came and no call or email communication coming from SpringHill. The next morning when our vacation officially began and as we were leaving NJ driving to VA,y husband checked the reservation online again and SpringHill made the update and we got our original reservation but still once again, no one including Janet from this location had called to confirm. Horrible, horrible customer service! With regards to the hotel renovations, yes, the decor looks updated but yet dirty. The walls have lots of art and doodle drawings from crayons and pens at three feet height and below. The mini fridge auto shuts itself in few hours which is the most annoying thing. If you need to leave your goods cold, you leave it in the fridge so auto chill that lasts for few hours while you're out all day is not cool! For sure, I do not recommend staying here. Services are not great. Rooms are still dirty despite some decor renovations were recently completed, fridge does not work well. read more

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im, very upset, i had a horrible stay and wrote the hotel, the manager replied back that, she would give me 25000, Marriott points, but it was all a lies and i never received anything, now I'm force to contact Marriott and complain about the pour service. never stay at this place read more

I rated this a 2 only because the staff is really nice and the lobby was clean and quiet. There are gates that lock after 9 pm but anyone can walk around the gate and get in the property. I should have checked yelp before booking. I used Expedia which clearly skews ratings because it showed a 8.2. NOT. We paid just under 200.00 for one night with a pet (specific floor for pets). The first room smelled like a pack of dogs pee'd in it and no one ever cleaned it. I get that pets can have accidents and the room might not be perfect but this was gross. The ac/heat unit sounded like a leaf blower. The woman at the desk was very nice about changing our rooms. Changed rooms: 2nd room didn't smell and ac unit wasn't as loud. Bathroom has no exhaust fan, toilet paper roll is across from toilet but also sideways so you have to practically get up to grab it or remember to get some before you sit down. Bed and sheets were clean but the bed and pillows must be very low quality or old. Ned was very "springy" and no padding whatsoever. About three hours into the evening we started smelling pot coming thru the ac unit (wasn't anyone in the halls smoking). I suppose that might be pleasant for some but I'm not too found of the skunky smell. Breakfast bar: We went down at 8:30 am. No hot water, no decaf coffee, no plates, no napkins. Staff was very friendly but we had to ask for things multiple times. Important! BUSINESS CENTER : We had some documents and my husband had some business information to print out. The PCs made available weren't working, had to get somebody to do something with the Internet or Wi-Fi connection and there was no toner for us to print out documents. The staff did find a cartridge and we were able to finally print. It was better than a "pay by the hour hotel", but wouldn't recommend it for others. There were more expensive hotels but there were hotels a lot cheaper that probably were the same level of quality. Staff is very nice and lobby is clean. read more

The best thing about this hotel is the staff. They are kind and welcoming at the front desk. However... The hotel elevators are wrecked. I mean, filthy, hand prints galore, the floor stayed muddy/wet both days I was there. The walls are PAPER thin. I could hear the guy above(?) me cursing in the shower one morning bc the water was too hot... even though that was amusing, that's extremely startling first thing in the morning. The hotel room didn't get cleaned while I was there, even though I was there for two nights, until I asked to have the room cleaned. I wouldn't stay here again, and honestly I'm amazed to see a branch of the Marriott in such bad shape. read more

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Everything was excellent great staff comfortable room. I will return to this hotel every year.

I do not recommend this hotel. It's old and needs to be renovated. The carpeting is worn out, the furniture is stained, there's a lot of gross caked-on dirt in corners throughout the hotel. You can see they have made a few surface updates to make it look better, but underneath it needs an overhaul. We had some severe water problems in our room that were bad enough the room should have been closed off to guests until fixed, but they put us in there anyway. read more

I'm a long time marriott customer. And I have stayed in several different SpringHill suites including this location My issue was the smell of weed and other smoking paraphernalia. I understand that weed in now legal in my localities but in a hotel that is non-smoking I should not smell weed or anything else. On our third night here we walked into the lobby and the smell hit us. Luckily as we reached our floor the smell was not as strong. But I still felt the need to put a towel under my door. I don't know how you fix this problem. But I can not recommend this location. read more

I stayed at this location Hampton VA May 12 thru 15, 2023. The customer service was outstanding. Ms. Adela (I think that's the correct spelling) is a wonderful leader who knows how to save the day. I had made a reservation online using the Marriott website but some how it wasn't in Hampton VA. We were at the airport on a long layover when I called to learn of this error. Ms. ADELA was kind and saved us. She secured a room at this location for the same price!!! She worked all weekend and always.was polite and kind. THANK YOU SO VERY MUCH!!!! PS to the building management- please fix the pool and Jacuzzi. Invest in room updates. read more

I don't travel much, so I don't have anything to compare with as far as the Marriott brand, which I had always heard was nice, but I was disappointed with this location, Springville Suites in Hampton VA . On check in for my two night stay, I was told the system was down and they needed to get a photocopy of my photo ID and payment card in order to do the check in once the system came up. This was quite disconcerting! I understand it's the weekend, but one would think that a major, worldwide corporation would have someone available either onsite or on-call to fix issues such as internet access! I was told by the front desk that they were waiting for Verizon to fix the issue. We also weren't given any instructions for how anything worked or which way to go at the front desk, including check out time or which elevators to use. Along the hall, we noticed that the carpets looked old and dirty, and one room labeled electrical had the door left cracked open. Finally in the room, the first thing I noticed was the sofa very worn and one whole side was ripped! There was only 1 tiny bottle each of shampoo for two people. I have long hair so I used up all the shampoo on my shower and my husband had to use the soap to wash his hair. The other amenities were very chintzy also. A towel bar was broken, and the piece that broke off was on a shelf under the sink. Due to the internet access not available, our favorite television options were not available either. I did manage to hook my laptop up to the tv with the HDMI cable, but used up all my hotspot high speed plan to watch a few shows. The listing did mention "daily housekeeping", so I was also surprised upon return in the evening of the first day to find that housekeeping had apparently not been in the room, as there were no new amenities nor fresh towels, nor had the bed been made up. On the plus side, the towels were very plush and thick, and the shower pressure nice and strong! The AC worked fine too. We are about to check out now. The system still hasn't come up, meaning there is no internet access yet, and I have no idea how much I will be charged. I set up the reservation through Orbitz, but I cannot leave a review there, since I am not officially "checked in" nor "checked out" yet. Next time, regardless of brand, I will read the reviews on the property, as I have found that reviews for this one are mostly low ratings. Unfortunately, many of them noted specifically that this property is very subpar for the Marriott brand. One of the reviews mentioning some of the same issues I experienced was from 6 weeks ago, but another was from over a year ago, so I don't expect any changes soon. read more

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Booked this hotel based on location & costs... then became concerned upon reading the Yelp reviews after the fact. However, I stuck with my 1 night reservation & I can now attest that the rating isn't quite accurate. More like a 3.5 stars & rounding my rating up to help accurately reflect the hotels current status. Pros: -Friendly, helpful staff that enhances your experience. -Large divided rooms with kitchenette area. -Pool/Jacuzzi amenity entertained the kids. -Great location for area shopping & dining. -Carpeted stairwells. (I am a stairs kinda girl.) The Indifferent: -Complimentary breakfast is on par with typical other hotels, but some items weren't quite eatable. The waffles split (seemed to the batter), the oatmeal was overly watery & French toast sticks lacked taste. Recommend sticking with the eggs, fresh spinach & salsa + greek yogurt. -Room was clean. I even looked under the couch (based on another review), but the sink faucet was missing a screw which made it quite confusing until we placed the handle on correctly. -Gym features several cardio machines, but only 1 bench with set of dumbbells. Thankfully I was the only one there to utilize, so this wasn't an issue for me. I love the HUGE mirrors in the gym! What makes this hotel stand out is the staff. I wouldn't hesitate to stay here again. read more

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Ignore the outdated rating because the SpringHill Suites Hampton just completed a 3.5 million dollar renovation. It is completely updated with all of the comforts that you want and expect. The rooms are clean and comfortable. They offer the standard complimentary wifi and breakfast. This hotel is conveniently located. The front desk employees were outstanding!!! read more

SpringHill Suites Hampton - Hotels Near Me - Hampton, Virginia

DO NOT STAY HERE!!!!! This was by far one of the worst hotel stays I have ever had. We will start with the booking unfortunately they do not like third party bookings. Marriott if you do not want to participate with these website bookings then don't go along with it. That was the first issue if you try to confirm your reservation, they will give you the hardest time insisting they need the Marriott confirmation number. They do not, like other normal people you just need to get your last name. Next, I get to the room and find a huge red stain. They did not even attempt to clean that rug. The hotel itselfThe hotel itself is run-down old and dirty. I can understand not having a ton of money in renovations in renovations but there is no reason for the carpets in the furniture to look like they are. The sink was cracked it head visible dirt it was not clean at all it was not clean at all. I had to request the housekeeper to come and clean the bathroom and sync again to come and clean the bathroom and sync again. only to discover the bed sheets only to discover the bedsheets we're so wrinkled it was like they literally put them in a bag we're so wrinkled it was like they literally put them in a bag let them sit there for days and then brought them out to put them on the bed let them sit there for days and then brought them out to put them on the bed. There is no pride that the staff members take in the upkeep of this hotel and I blame the managers. They let the staff do what they want to present themselves how they want, there is no accountability. Because when we asked for more sheets the housekeeper left for the night did not tell anyone anything. So I called down to the Front desk and they sent the rolled sheets by the security guard. And when and when I complained about the continuously running vent in the bathroom his comment was "for real"? SoI slept on top of the bed and just kept hoping that I wasn't going to get bedbugs, in addition to bags under my eyes from lack of sleep. read more

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Great value but experiences with interior and exterior issues were unacceptable! As a Marriott property owner I will never choose Springhill suites again!! I am really disappointed with the upkeep of this hotel. Why didn't the pool open yet? Bc this hotel is not enforcing social distancing read more

SpringHill Suites Hampton - Can't believe Marriott don't do repairs!! This wall is dangerous!! - Hotels Near Me - Hampton, Virginia

I am a long time Marriott customer and have stayed at many of the Marriott chains. Unfortunately, I cannot recommend this location. Upon checking in, I was immediately treated with the smell of marijuana throughout the entire first floor. The floors were dirty and the elevator door was malfunctioning. My room had a dirty bathroom floor and smelled stale. The only positives were the friendly staff and the morning breakfasts. read more

The devil is in the details of this Death Trap Hotel. Please "Undercover Boss" it. As a frequent business/pleasure traveler, I have stayed in a number of 1 to 5-star hotels in the US and abroad. At one point, I practically lived in the Boston Harbor Hotel in Boston for 6 months. In comparison to other hotels I've stayed in, this one falls into the lower ranks. I attended my Nephew's graduation at Hampton University over the weekend. Due to its proximity to the school, Bass Pro Shops, and distance to Newport News (where my sister lives), I decided to stay here. After a 9 hour drive from NYC, we arrived at the hotel around 8:30 pm. DISCLAIMER: I recently had 2 knee surgeries, so I requested an ADA room for the bathroom grab bars and shower seat. This review is based on that room only. PROS: -Good proximity to Hampton University, downtown area and shops. Close to freeways and highways. -Front desk staff was very pleasant, both at check-in and with subsequent phone calls. -Maintenance person was very helpful. -Housekeeping person was very helpful. -Easy check-in/check-out experience. -No bed bugs CONS: -No luggage carts in entrance/vestibule area. -Non-working light switches. -Non-Working telephone. -Non-working floor lamp. -No Ironing board cover -Broken Vents on the A/C -Stained/Dirty Carpet -Staple embedded in the Carpet -Bent Sliding Door Railing frame/Closet -HVAC Access Panel in ceiling falling down As previously mentioned, this review is based solely on the ADA room I stayed in and is not necessarily indicative of the other rooms in the hotel. If this is an isolated case, I urge management to pay attention to the details in the ADA room/s. The safety of your disabled (and able-bodied) guests should be a top priority. I did not feel safe in this room. Although my kids and I made it through unscathed and we have no plans to sue, I can't say the same for your future guests. Since my sister lives in Newport News, I plan to visit the area again; however I highly doubt I will be staying in this hotel again. read more

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I do not know why this place has 2.5 stars and Marriott courtyard has 3.5. This place is hands down a resort compared to Marriott courtyard. First the hotel is very nice. The lobby is large and comfortable. The rooms are appealing and well laid out. The hotel smells nice and not musty. The breakfast is grab and go but there are more options then a muffin. The bad is the location. Is underwhelming, the rooms could use some fixes but overall was pretty clean. The front desk is not too familiar with the bonvoy program- no upgrades or know how many points when you check in. Overall would choose this hotel over courtyard coliseum any day. read more

I chose this hotel off of looks and being under the impression that they would be providing breakfast. We came down to visit family for Father's Day. When I first walked in I was barely greeted, I was asked for my name and was handed my room key. Typically when it's your first time, you get the run down on check in/check out, breakfast, nearest stair case/elevator and we did not. I thought maybe there is a brochure with information in our room... there was not. Nothing was explained until I called downstairs to receive additional information.. only to find out they were doing pack and go breakfast between 8-10am. When my husband went down the next morning to grab one for us, it included a muffin, bottle of water and an apple. I don't eat muffins nor did I want an apple. At this point and time I felt like I had received false advertisement. This was not listed on the site nor was I explained this would be the case. I could have stayed at a cheaper and nice hotel for less! After all the room and breakfast is what sold me. Not to mention that our room smelled like corn chips, I asked for extra towels and did not receive them.. when I notified the front desk of the smell they offered to bring air freshener. Luckily I brought my own Lysol spray! Nonetheless, I've had better experiences and next time we visit Hampton I will be visiting a different hotel.. I will never return to this location! I could go on about other things that bothered me like the dirty elevators with used q-tips on the floor.. down having items left in the room from the previous person OR the poor customer service and lack of detail and communication! read more

I chose this hotel because of its stated commitment to the CDC's Covid protocol. The reality did not match the promise. I was very disappointed to walk in and see that none of the front desk staff were wearing their masks correctly. One was not wearing a mask at all, and the other three were wearing them below their noses, which defeats the purpose. With this type of modeling, it is no wonder that so many of the guests were also ignoring mask requirements. I did not feel safe during my stay. The leadership may be trying, but they need to do a much better job of training and educating the line staff about covid. read more

This past weekend my girlfriend and I were trying to spend a leisurely week in the tidewater area of Virginia (I am from North Carolina and she is from the Tidewater area). So it was essentially a "Staycation" for us. Please read and get back with me ASAP as I am about to post this review on my social media site to warn my followers to share this experience with them to make sure they can avoid this happening to them as they consider planning trips. Combined, we probably have approximately 7 decades (70+ years) of hotel stays and visits between the two of us around the US and Worldwide. I think I can safely say Room 403 of this Springhill Suites hotel rates right up there in the "WORST Top Five of all time" hotel stays that either of us have ever had. Let me walk you thru what we experienced: STAINS: We were greeted with red stains on the carpet in various places throughout the room. ELECTRICAL BED LIGHT: We experienced a night table light electrical shortage. We would experience a bright light turning on when we thought the light was off. It would startle us as if someone had kept turning on and off the light so we unplugged it from the wall. SMELL: However, throughout the weekend my girlfriend kept noting a faint yet distinctive smell, she commented that "it was faintly a smell between urine and slightly damp/moldy wet carpet" in and around the bathroom area. I think her exact comments was "it smelled liked the urine was cleaned up but not the smell". Since I suffer from seasonal allergies, I was able to smell it but my nose would not let the smell be but "so prevalent" within my nose. However, she smelled and commented on it, after every time we returned to the room after venturing out. WALLS: The walls in the room had various levels of flecks or stains on them (see photos) we were able to wipe some of the flecks off the wall with a cloth or tissue. ANTS: Throughout the weekend, my girlfriend thought that she felt like there was something flying in the room or a presence of something landing on her skin. Well she was only partially right. It turned out to be "crawling things" ants (see photos). There was an ANT line crawling on the wall from the wall outlet. They were in other places throughout the room. I reported it to your Hotel's Front Desk personnel on Sunday (but by then we were scheduled to check out the next day). I showed the front desk personnel the picture on my phone of these ants on the wall. The photo on the phone was of the type that is a still photo, although the default capture is stills, if there is motion it changes as you're watching it. The Attendant was so startled by the lines ants that started moving that she snapped her head back as the picture of the ants started moving. She offered to have the room sprayed and she could not imagine where they would be coming from. We decided not to accept that solution as we were going to be checking out the next day and we didn't want to be in a room recently sprayed with insect spray. There was no offer to move us to another room or compensate our stay. IRON RUSTY WATER: On Sunday, as we were prepared to dress for the day the 'clothes iron' leaked of rusty water as it was placed on the ironing board. We could not press out some wrinkles from our clothes due to rusty water began to leak out of the iron onto the iron board. My girlfriend was fortunate that she was testing the steam out first by aiming it at the 'Ironing Board' first, instead of at her clothes (see photo). Not sure exactly what was going on there, however it appeared that water had been allowed to remain in the device and had turned to rust in the device. FIXTURES: The final evidence of the "poor quality of the room fixtures" occurred as we were at the sink cleaning up as were packing to leave and the towel rack just fell of the face of the sink (see photo) as if it were haunted or as if it were some kind of additional vindication that the room is "of the poorest quality" (see photo) LINEN/TOWELS: we came into a room with only 2 towels available in the entire room. No bedding: blanket, comforter, or extra sheet during winter month The timing of all of these occurrences were such that we either notice them after we were on our way out or had just returned and were not in a position to waste anymore time on our feet (by changing rooms and or waiting for a cleanup to occur). My contact information is below. I hope to hear from you within 48 hours or sooner after you receive this correspondence. I am preparing this for posting! read more

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Iffy at best. It was inexpensive, the rooms were large but it needs a bit of updating. The worst part was the fire alarm going off at 130am after a late 1230 check-in and an early meeting. 30 minutes of on and off sirens; I thought I was going to go deaf. It was a false alarm at least... I also saw a spider crawling around in the bathtub. read more

We stayed here over a year ago when the pipes burst in our house after Christmas. Our stay was pleasant. I have no complaints. The staff were friendly, the room was clean and spacious. I can agree with another poster that complained about the distance of the toilet paper roll from the toilet though. It was quite a bit of a stretch. The breakfast was pretty basic but wasn't bad. I would definitely stay here again. Liked it better than the hotel directly in front of it read more

There was a take out container under the sleeper couch. Their breakfast solution for covid is a joke. A brown lunch and they bag it the night before at the front desk. Very disappointed considering the price was still high for room. Not worth it. Small bathrooms. read more

Check-in was pleasant, but when I got to my room, the key didn't work. However, since the lock was broken, I was still able to enter. I went to the front desk to report these issues. My key was re-programmed, but this still didn't work. I was told to wait for the maintenance guy to come back. He gave me a new key (this one worked) and he messed with the lock (it was the best he could do so I don't blame him for this). I'm sure my neighbors were more annoyed than I was since I had to basically slam the door in order to fully secure it. Just when I thought I could finally settle in, I noticed that my room was only stocked with 3 wash rags (another trip down stairs). The shower itself was pretty damaged (see the two huge cracks pictured). The bed was comfortable and the suite was spacious (why I didn't give 1 Star). read more

SpringHill Suites Hampton - Hotels Near Me - Hampton, Virginia

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I am very disappointed with our stay. We were here 4 days and had an issue every single day here. I do understand that there are issues going on in the world with Corona virus right now; however, how this hotel is dealing with this issues is very unsatisfactory, especially since they are not advertising the lack of any service whatsoever currently. I paid for a hotel that had many services just to find out that ALL services were pretty much stopped at the hotel. I can understand closing the pool and gym; however, the other issues the hotel took into place just were too far. Instead of a hot breakfast each morning, which we pay for in the price of the hotel, we got a "bag lunch" with a tiny little muffin and a granola bar and an apple (does not compare to meat, waffles, etc). There is no reason why the can't continue normal breakfast but just have people take the food to their room (similar to how restaurants still make hot food for to go). There was also issue where the hotel stopped room service?! At a time when cleaniness is so important and disinfecting, how in the world does the hotel justify NOT cleaning any rooms!? We were here 4 days and housekeeper refused to enter the room. Once again this is service we paid for that we did not receive. She had us bring her our trash and dropped off fresh towels, that was it. No fresh soap, toilet paper, shampoo, nothing to clean our room! We had to live FILTHY for 4 days because no housekeeper would enter the room and we had no supplies to clean our room! Then there was the noise, easily one of noisiest hotels I've EVER stayed at. First night there, we woke up around 1am with very loud music and noise and voices and doors slamming. We found out there were parties in BOTH rooms next to us! Party on room attached to our left and pay in room attached to our right! The walls are very thin plus all noise goes through the vents like nothing. It took over 1 hour before the noise got under control after several calls to the lobby (eventually the police showed up and escorted the guest out, but let the occupants stay in hotel despite causing such a disturbance at such an hour). Our second day, we got a decent sleep at night with minimal noise, but had issues with horrible breakfast, no soap and dirty room during the day. Our third night was another very bad sleep with noise all night. One neighbor had a dog in his room that was barking a lot throughout the day and barked several times at night waking us up (pretty much anytime anyone walked down the hallway). Additionally person in other room attached to ours had a loud TV on the entire night. We had to listed to the TV going through the wall all night as it woke me up serval times. Bottom line, HORRIBLE hotel experience and I would NEVER ever stay here again. I understand there are complications in the world currently, but there are better solutions than lying to customers (not advertising that ALL services have stopped that are advertised as amenities at hotel). read more

2.5 stars. My mother got a room here for $50 a night, on Hotwire. Not bad for 3 people. When I walked into this Marriott, I had high expectations. It was clean, new, modern and just looked inviting. Everything was great until I walked into the room and moved the coffee table out of the way so that I could pull the sofa bed out. The entire table was sticky and smelled of liquor. When I pulled out the bed and dressed it, I realized that the only blanket that was available for this bed was a pretty thin one. This is for a room that advertised to sleep 4 people (1 King bed and 1 sofa bed). I was cold that night, and there were no extra blankets to be had. That part really needs to be re-thought. Another thing is that the bathroom fan doesn't turn off. Even with the bathroom door closed, you still hear a slight hum of the fan. Not very nice when you wake up in the middle of the night, cold, and want to get back to sleep. Breakfast is good and included. The waffle iron works great, and the eggs that are served are good as well. This hotel has such great potential. Just a little more attention to detail and I would have been a much happy camper. That said, it's not horrible... read more

We went away for two nights for our 15 year wedding anniversary, and chose this hotel based on using a certain amount of marriott points. This is a great place location whise because your drivable distance to an enumerable amount of things for sure! But it doesnt end there, in fact it gets better...much better then what I was reading reviews whise propr to my visit. This hotel must have been revamped since last someone reviewed (which I believe was a year ago or so), because it HAS been updated at this point! Not just the lobby slash sitting area slash eating area...but the rooms and hallways as well. Upon check in on Yelp, the yelp app stated that when I checked-in, I could get two free tickets to the "Air and Space Museum" which is only minutes away?! You need only save that on your Yelp app, and show it to the Air and Space Museum Ticket Counter staff upon entry....free outing?! Say what?! We not only used it, but it added to our wonderful stay in the Hampton, VA area of Hampton Roads. The hotel has a pool and hot tub, but we didnt use it. However, it did seem clean and popular by the other patrons staying at this establishment. The rooms were clean and had a comfortable bed....it was like Goldilocks stated, "this one is JUST right", not too hard, not too soft....PERFECT! Now to me personally, a great bed is no small deals. I am not that old yet, but somehow feel like "the princess and the pea" (sorry all the fairy tale usages but they fit) and so many hotels just get beds all wrong! I mean seriously wrong! But this hotel got it VERY right, so right that I had two nights of a good night sleep, no back or neck aches, and the sheets and blankets were up to par as well. They had lots of options for breakfast, which included but was not limited to: biscuits and gravy, turkey and pork sauseges, eggs, waffles, fruit, bagles, bread, coffee, tea, juice, cereal, oikos greek yogurt, pastries, and oatmeal. I could have missed a few items, but the two days we were there, these were most of our options. The kitchen staff did a great job with keeping things filled and ready for each round of patrons that came down for breakfast, and the front desk did an equally great job of helping patrons check in quickly, helping with questions we had, and just overall great service. The room staff did a great job with our room, and upon entry found it fresh and clean. They provided everything we needed upon request as well. If there is one bit of advice I would give, it would be that when you are a Marriott Rewards member and setup a reservation in advance, you are able to make specific requests and notes to the Hotel Staff prior to even checking in. What that meant for us personally, is that when I set this reservation up, I stated I wanted extra towels, extra pillows, a pac and play, and let them know it was our 15 year wedding annviersary get away..which to me is a pretty big deal as well! When we checked in, they pulled up our reservation, and the staff member stated nothing about any of those items already being taken care of (of which I assumed would be done already since we called in advance to let them know we would be checking in at 3pm). He was a very nice employee, but never once referred to or stated any sort of congratulations about this being a very special stay for us....I mean I know 15 years may not be much to some of you wonderful yelpers out there...but still felt this was a very special occasion that was worth mentioning, and felt he should have stated something in reference to that. When we arrived in our room, none of the special requests were filled. I did however see a cleaning lady down the hall, and obtained the extra towels that I needed that way. I called the front desk to obtain the needed pack and play, and they were timely on bringing it up to us. However, I would say that taking a bit more time on reviewing reservations in advance for the day and having things setup accordingly for your patrons coming in would have meant a lot to us personally epsecially since we dont get to getaway all that often by ourselves...well the baby was with...but I think you know what I mean! At the very least just having staff slow down and reviewing the reservation in full so that everything is taken care of and personal remakrs about a persons stay could be made at that time. Overall though, this really is a great hotel! They have made some vast improvements since last others reviewed this place a year ago, and really are doing a great job! I feel like they can easily change the above listed item/conern/issue...and only mentioned it because I know its an easily correctable item that can be worked on with the staff who check-in their patrons. Please don't let that item deter you from the fact that overall this truly is a great place to stay, and with points, a good usage of making your points stretch even further...especially for this area that has so much to offer! read more

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Was very surprised to see that this place only had what, 3 stars? But as Amber D. wrote, doesn't seem like there are any updated reviews since the hotel's update. We booked our room through Expedia and arrived early but despite that we had no problem checking in and getting our room. I have stayed at SpringHill Suites before and I have never had a bad experience, didn't have one this time either. The rooms are super nice, beds are comfortable. We got what we booked, a two queen suite with a sofa bed. It had plenty of room for two small children to roam around and be crazy. The major plus for this hotel chain is the breakfast which is included. We had a "continental breakfast" at another hotel which was a joke, so it was nice to see that this place had the real deal. Waffles, bread of different sorts, juice, coffee, tea, fruits, hot items (pancakes, sausages, etc.) There was never a crowd which was nice. We ended up staying longer than we had planned and went down the night before check out to ask if we could extend our stay and there was no problem. Of course, we had to pay another rate but no biggie. The only thing was that they got confused when we checked in and charged me with the normal rate instead of the one that I had on the receipt from Expedia. However, after talking to the front desk she fixed the error and the right amount was charged in the end. It is truly a good place to stay if you're staying in the area. It is within walking distance from Burlington, Walmart grocery store, Marshalls and BJ's but since we are talking about the U.S. then yeah, everything is close. If you stay, make a stop by Peninsula Town Center for some good food and drinks (and cupcakes). read more

Really great experience after needing a last minute hotel room. The front desk staff was incredibly friendly, helpful, and got us taken care of. I'm glad the Marriott Gold Elite team pointed me in this direction! read more