The hotel is a bit farther from VA Beach, but I mainly picked it because I needed a pit stop before heading to my next destination. The keycard cover was broken, and the fridge was completely dented when I arrived. Besides that, the room was clean and well-organized. I notified hotel management about this situation and hope they will look into my case. read more

The pictures make this hotel look posh and well kept. That is not the case though. Inside, the common areas such as the lobby and elevators constantly smell excessively like pot. The washers and dryers, there are supposedly three of each, don't work. The actual rooms are just eh. The hallways leading to the various guest rooms smell like unappealing, greasy fried chicken. For breakfast, there was cereal but no milk available. As a Marriott member who has stayed in many other Marriotts in multiple cities this past month, this location is a letdown. We will be frequent visitors to the Newport News area over the next couple of years, and we will opt to stay elsewhere that is further away than stay here again. read more

+ free and ample parking + friendly front desk staff + offered free bottle of water at check-in + free breakfast with made to order hot option, yogurt bar, cereal, coffee machine, and water + walking distance to stores and restaurants + small kitchen with full size fridge and freezer - guy making the hot breakfast had a smart mouth - the only room left available to me was a wheelchair accessible room/room with no TV, I chose the wheelchair room. - The door to my room didn't lock properly and the bathroom tile had mold. read more

Element Hampton Peninsula Town Center - Coffee machine - Hotels Near Me - Hampton, Virginia

**4.5 Move over, Embassy Suites! Element is a fantastic alternative to the old staple. Unlike the dark, dated ES, Element is bright and contemporary. And the rooms are sleek, spacious, and well-appointed. The front desk staff is always warm and welcoming. Parking is abundant and check-in and check-out are seamless. The only reason I gave it 4 stars is that it's sorely missing a bar. With that addition, it would be the best hotel in Hampton! read more

Staying at the Element is something I opt to do when I'm in town for work. The hotel has always been a nice hotel but they lacked a few things such as a Happy Hour. Well I noticed they started a complementary Happy Hour...more like a social hour. It was pretty cool. The rooms were quiet and I was able to study for my exam, so thank you a ton. Until next time, Cheers! read more

Element Hampton Peninsula Town Center - Artwork inside of a room - Hotels Near Me - Hampton, Virginia

Where to start? Positives: The first floor/lobby looks nice and front desk staff is nice. Negatives: hotel rooms and the halls look tired, rundown, and not well cared for. Dirty! I think staff only collected the trash in the hall once in the mornings because I've never seen so much garbage pile up in a hotel. I only saw one cleaning person once during my whole stay, and it was the third morning of our stay. In addition, the pool was very still and looked like there was an oily film on it. I've never seen a pool look so dead. There was hair and lint all over the floor of the poolroom and the towel I grabbed had a pubic heart stuck to it. Breakfast was pathetic and there were flies all around the bagels. I do NOT recommend this place. read more

Element Hampton Peninsula Town Center - Hotels Near Me - Hampton, Virginia

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Friends, do NOT stay here. Plenty of other hotels in the area with more compassion and sympathy, and far more superior customer service. Checked in through the app the night we were due to arrive (thanks to a very delayed, long haul flight,) and had to head straight to work from the airport, so arrived the second day of our booking to head to our room that we'd already checked into-- y'all, they gave our room away and were SO rude about it! We had full intention to pay for both nights! "You could have told us by CALLING that you were still coming. We give rooms away at 3am." Tell me this, how do we call when 38,000ft up in the air on an international flight, somewhere over the Atlantic? We only had wifi, that's why we checked in via the app... They didn't want to hear it. My husband is a few nights away from being a Platinum Elite member, so this isn't our first rodeo staying at a Marriott hotel, or checking in via the app. I cannot comment on the room or hotel, purely on the check-in experience, or the lack of... If I could give 0 stars, I would. Our guest experience began with awful, and disrespectful customer service, welcomed by the stench of weed in the lobby, with front of house staff sitting on their phones with their feet up on the desk. What kind of hotel is this?? My husband was rudely told to find another hotel without even an offer for assistance to find another room in the local area. I will never, out of choice, ever come back here. I hope we're not charged for the 2 nights as our room was given away, but I'll be sure to let Bonvoy Customer Care and the area manager know about this abominable, horrific, and displeasing guest experience. read more

Unfortunately, I was unimpressed with this hotel. First, I mean it when I say I'm not hard to please with hotels. When I walked in, the lobby it was gorgeous and smelled so good (queue: Westin). The gym was fantastic! Unfortunately, as soon as I went to the hallway to get to my room it smelled awful, paint was chipped and was overall not great. My TV didn't work. Even after putting in a request, nothing was done. I gave them a chance and I was just incredibly disappointed and I cannot recommend staying. read more

Good location, lots of parking and food options since it's in a little shopping center. The maps location was wrong though and it was raining when I arrived. I called the front desk to ask what street the main entrance was on and the girl that answered didn't know, so I had to walk around the shopping center in the rain until I found it. The rooms are nice are nice. I didn't get to try breakfast cuz I had to be out before they started. Service could use a little improvement, I had to get a new key at the front desk at 3pm and there was no one around. The manager at some point came out and instead of helping the 6 people would in line, he just said the front desk person will be out shortly. I waited there for 15-20 minutes before they eventually came back, very unacceptable! read more

I generally enjoy Elements and aloft concept hotels from Marriott as a long time Platinum level. This particular property just recently had an experienced operator, (LTD properties) take over management. It is clear they have some catching up on the maintenance, but the location, the general facility is great. I was greeted very warmly (Shay is A+) and chatting with the GM (Frank) provided alot of great background on plans. Walking to dining options is easy, safe and fantastic options. Breakfast was scaled back due to being 2 days before Christmas (place was empty), but the setup indicates a solid offering at other times. Gym and pool are the best and largest I have seen at this class of hotel. Bathrooms are large enough for 2 to get ready in. Filtered water system at sink helps, the water in the area is .... interesting tasting. would be a solid 5 when maintenance catches up. I will definitely be back. read more

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Almost a 5 but there were crumbs in one of the two beds lol. They need to pay more attention to detail and get some hard core training. Room is modern. Location is great with food options and shopping nearby. All the amenities you expect. Covid protocols are serious so some things are shut down. read more

I just stayed here for a conference over a long weekend and I have to say that all of the reviews on yelp are true, both the good ones and the bad ones. This is a newly renovated hotel, so it's really pleasing to the eye. There are a lot of good things about the hotel, like the incredibly comfortable beds and full darkness black out curtains, but there is also a lot of bad. There is a weird smell in the front door vestibule and various public spaces in the hotel from the cleaning products, but I'm not that mad at that because I am pretty sure they are battling cockroaches with those chemicals. I had to kill five in the three days that I was there. I was sad about that because I generally don't kill bugs, but I wasn't going to let them roam free in my room and I didn't have the means to do a catch and release from the 3rd floor of the hotel. My room was a two room suite with kitchen and it smelled strongly of cigarette smoke in the living room area. I didn't spend much time in the kitchen/living room for that reason. I also had a sweeping view of the Floor & Decor parking lot. I think the other option was a view into the courtyard, where you would look directly into the rooms of people across the way (not ideal). In my kitchen, there was only one big pasta pot and a well scratched up skillet for my use. I requested a small sauce pot on the first day of my stay, but never received it. The bedroom and kitchen were not very clean at all when I arrived. Most of the surfaces were sticky. I would have cleaned it myself but there was so sponge or dish soap in the kitchen, A little strange for an extended stay hotel. How am I supposed to wash my dishes??? I normally don't wear shoes in my hotel room and the floor had a few sticky spots that I would avoid with my bare feet. Prior to arriving, I requested that they not clean my room while I was there but they did the day before I was supposed to leave. Unfortunately the cleaning lady threw away my expensive ayate fiber loofah or mistook it for one of their wash cloths. I was upset about that because it was brand new, but I didn't think that I would want it back at that point. My flight didn't leave until 8pm and despite requesting late checkout before I even arrived, I did not receive late check out. Another dissapointment, but just about all of the front desk people were very nice. Belinda who checked me in was incredibly friendly and helpful and Shea who checked me out was also great (Belinda and Shea make up for one of the stars that I gave). Like other reviews said, there are huge swaths of time when no one is at the desk because the front desk person has to do *everything*. I needed help one day because my lyft got rear ended on my way back to the hotel and I tried calling repeatedly for 45 minutes but the front desk wouldn't pick up. Another lyft driver let me know that she has delivered food here before and there is hardly ever anyone at the desk to help her when she arrives. On the positive side: Joe at the omelette station was a ray of sunshine every morning. He just wants you to be happy and well fed, even if he has been over that stove for hours, and even if his staff doesn't show up to help him, he's still good natured, smiling, and making delicious omelettes. One of the stars in my rating is reserved special for him! They also have a manager's reception on Wednesdays and Thursdays (only). I arrived on a Thursday and left on a Sunday and I wished that the reception were offered seven days a week. Wine might have made me more forgiving for the other shortfalls... So, all in all, this place is *awite*. The service is mostly good, they ahve a couple great people working there that understand what it means to give great service, but the facilties could use some work, and especially the cleanliness needs to be upgraded. I did not choose the hotel where I stayed since it was for work, but if given the choice, I would not stay here again. There are just too many other options in the area. read more

No one was at the front desk for long periods of time. They have one person do everything at the front desk, housekeeping, etc. they spray this nasty scented spray in the lobby, elevators and hallways. The smell of this spray was so offensive and unbearable we couldn't breathe. I think the use it to dissipate the smell of marijuana everywhere in the hotel. The cooktop was broken and taped back together. Very disappointed. Definitely not staying there again! read more

Element Hampton Peninsula Town Center - Broken cooktop - Hotels Near Me - Hampton, Virginia

I believe this is a newer hotel. My stay exceeded my expectations! This property had everything I needed from free breakfast with friendly service to matrix workout equipment. The rooms are very clean and spacious. They also included a microwave, fridge, and perfect lighting for mirror selfies :) I'll be returning very soon! read more

Element Hampton Peninsula Town Center - Kitchenette - Hotels Near Me - Hampton, Virginia

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I came for my stay for four days. The front desk rep Laila, was such a doll! She helped me check in early and when it was time to assist me printing out tickets for Ripleys, she assisted me by forwarding my emails to her to be able to print . The generosity at this hotel definitely makes me want to come back again. read more

Extraordinary stay! I spent a night at the Element in Hampton... staff was truly stellar (offering me a no-charge upgraded room after I was not able to check-in upon arrival, having to return an hour later)... The room was ultra-modern, with cool touches (fun desk lamp)... I chose a King with kitchen... please be aware that while there is a stovetop, there's no oven... Dishes, flatware, pots, glassware and Keurig all provided... My only complaint is that breakfast was promised... even in the welcome letter... and upon arrival, I was informed nope, no breakfast... covid has been with us for a year now... I certainly should have been told in advance... In all, a five-star experience... special shout-out to check-in team member RAIN (that's her name!). read more

8/23/2023 - Update - It has now been almost two weeks since my billing issue, and while I received responses from a conflict center I emailed, still no one has called from the hotel after I left 3 messages. They are refusing to refund the extra money charged because the third party that I paid didn't send them all of the money...told me to take it up with the 3rd party. When I did that, they told the the 3rd party they didn't charge me again, even after I sent screen shots of both charges. Over $700 extra from my family's mouth that shouldn't have been charged, and they won't return it. Guess it's lawyer time. The staff of this hotel were very kind & friendly. The location of the hotel is in the middle of shops & entertainment places. The room was decent - the bedding could have been cleaner. We did have a gnat & small ant issue, but I figured that it was a seasonal issue, as sometimes happens. The breakfast was decent. My problem is, I booked the room thru different website & prepaid. When we checked into the hotel, my card was charged again. I have left several voicemail messages about our issue but have not heard back in over 24 hours. I'm trying to give the benefit of the doubt & assuming that the person is out of the office. We will see how long it takes to get my double charge rectified. I would give my rating one more star if it wasn't for this issue. read more

Great location, nice looking lobby and rooms, and our room was clean and comfortable. Breakfast was pretty good. Our team stayed there for a swim meet, and we had a large break in the meet after check out time. They gave us the latest check out possible and then allowed us to stay in the lobby to rest before the meet resumed. We were truly camped out, and I really appreciate the hotel being so accommodating since we had nowhere else to go. read more

Rooms are clean,staff was so helpful even let us in room early. Got breakfast took to roof top it was soooo relaxing. Pretty good gym. Pool was ok over all we loved it here and we travel alot. Kitchenette had everything we needed. I never had to use car the whole week everything is in walking distance. Thumbs up Ted& Diane Gallardo read more

this location has really went down hill. I have been randomly charged from 8 months ago. I have called so many times looking for the general manager who they change every year and regular manager . I have been promised so many damn times someone will call me to fix the issue they created and NOTHING! Besides being a travel agent who constantly refers people to this location, when I went last year there was blood on the carpet, Pubic hair in shower and on old shower soap, freezer was frozen over couldn't put anything in there and last but certain not least bed bugs!!! if you have sensitive skin like I do nights of getting bite for 250 a night is not what you think of for a hotel. on top of their breakfast has really gotten lazy and cheap. I am over contacting this manager, and GENERAL MANAGER!!!!! you obviously don't want to fix your mess up and I'm beyond over it. I can guarantee I will not be sending my clients to this property nor will I be visiting again . you made my trip to visit and surprise my grandma for her birthday hell and now making me relive it and extra charges! read more

Originally booked a room for two nights, using my Marriott points, so my family and I could see close family friends who were stationed in the area. The location of the hotel was great, but unfortunately that's where the positivity ends. First, I couldn't do a true mobile check in with a mobile room key because I guess their "mobile key system was broken". Normally I wouldn't have cared, except the individual who should had been at the front desk was MIA, leaving the housekeeping supervisor to sort of cover the desk. The lobby quickly filled up while the housekeeping supervisor actively tried to track down the gentleman that should of been there to their job. Approximately 35-40 minutes later the gentleman returned, reeking of marijuana and offering no real explanation for his absence. I wish I could say the negative experience ended here. Second, once my w family and I settled back into our room a bit after 8:30-9:00pm, a party got started in the room across from ours. From then until around 2:30am there was loud music and loud people who were yelling, banging on various doors that included ours, running through the hall, and enough marijuana being smoked in a "smoke free" facility to leave a lasting smell that hit us as soon as we opened up our door. At this point my wife and I called the Marriott members number to file a formal complaint, received our points back, and made a new reservation for our second night to be at a different hotel in the Marriott family that was nearby our location at that time. Additionally, there were broken card readers being held by duct tape in the elevators and indications that the maintenance upkeep on the hotel was severely lacking. It was an all around horrible experience and worst Marriott/Westin hotel out of the many we've stayed in. It was very disappointing for a 3 star hotel with an average 4 star out of 5 user review rating on the Marriott site to offer such a poor experience. I would not recommend unless serious changes were made and sustained. read more

This hotel is two years old and it is going down fast. We just checked in and the first room smelled like mildew and was dirty. They moved us to second room and is cleaner but the chair is filthy and broken legs...good thing I tested it before sitting. The carpet in the hotel is filthy and it's obvious that they are not doing a proper cleaning and upkeep of the property. This Is sad. The hallways smell mildew probably because they are afraid to turn the ac up in the halls, very stuffy. Im very disappointed with this place. Such a nice hotel seeming to be going down. Marriott needs to do something other than collect money, they need to ensure proper cleaning is being done. The next door neighbor moved from her room and left the hotel due to its filth and she said even saw a bug, bed??? Oh did I mention the ironing board cover was filthy and had blood stains on it. I dont feel that Marriott is taking Covid seriously because this place is definitely not sanitized. read more

Don't stay here unless u want to be ripped off. The hotel appears beautiful from the outside and in a prime location but inside we found dirty showers, stained carpet, and poor service. Housekeeping is only twice a week and that's just to make up the bed, empty trash & change out towels. They did not clean the bathroom or change the sheets. The grout is already dirty and this is a very new hotel. There's dust accumulating on the furniture & drapery. I'm one of those rare people that enjoy clean towels EACH time I shower not just twice a week. U have to constantly request clean towels and hours later it's still not there. The towels are cheap and leaves lint all over u. I ended up buying my own towels from Walmart. The hallways are littered with dirty towels and trash. The pillows are so flat I had to buy my own to have a descent night sleep. Breakfast is free but u have to wait in line for the 1 cook to make it for u and the menu is rather meager. Like where are the waffles? Only thing you're allowed to get yourself is coffee. For the price they are charging ($324/night) it should be delivered to your room. The straw that broke the camels back is when I checked my bank statement & saw they overcharged me by $1086!!!! The price I was quoted including tax was $2324.90. However, there were three separate charges on my account for $1219.80, $1454.20, & $737.70 which equals to be well over the price on the reservation and I have not incurred any incidentals so WTF? read more

This was a great place to visit while you're in the Hampton Roads area. The breakfast is mediocre and although sounds like a great thing is pre-made and lacks a lot of the basics to make a hotel breakfast good. Maybe it's due to COVID? Not sure but you are lead to believe that you can order pancakes or eggs or a sandwich but again everything is pre-made and they didn't even have condiments like butter or anything out. The hotel rooms were nice. They are semi cleaned so I'd suggest bringing Clorox wipes to make yourself feel safe. I had a remnant of a toilet paper roll still on there for use wish I changed out. I had a roll of paper towels that on the top of it looked like someone had eaten barbecue because the whole top roll was dirty but they did have a new roll underneath the sink. Listen I'd suggest staying here because it was a nice hotel room for the area but I'd just make sure that you bring some cleaning supplies. One of the trash cans underneath of the sink had trash in it so I don't think that everything is checked but it's a nice stay. read more

This hotel DON'T deserve 1 star at all. I booked with them for 3 nights paid my money in advance when i got to the hotel at 2am they told me there were no rooms available and they forgot to close out inventory, They overcharged me by $350. They false advertised their property! The pool was DISGUSTING slimy green water, there was no continental breakfast because at the start of breakfast they were out of everything and I asked for clean towels I waited an hour still no towels. Finally I called again they said the towels were drying after a 2 hour wait I received towels as I was rushing out the door with my kids to my dad funeral. The staff LIED and charged me for an extra night and didn't bother to accommodate my family since we didn't get into a room until 4 am after checking in at 2am. The worse hotel ever. They have hidden charges and fees check your bill before leaving. I spoke to the GM he did nothing. I've reached out no one attempted to correct my bill. The service4 is slow, hotel is dirty and misleading! DON'T WASTE YOUR MONEY GO ELSEWHERE. I WOULD NOT RECCOMMEND THIS PLACE TO ANYONE. I STAYED IN JUNE 2021 I WILL NEVER STAY HERE AGAIN THEY NEED TO BE REPORTED BECAUSE THEY ARE RIPPING PEOPLE OFF FOR THEIR MONEY READ THE REVIEWS ON THEIR PAGE AND MARRIOT. NOT GOOD read more