"Smoke free" hotel except staff reeks of cigarette smoke. Grumpy breakfast lady. Fitness center with outdated treadmill with one not working. Hotel on the interstate so you can hear sirens in the night. My wife and I stayed here while our daughter was in the hospital. We were tired everyday so friendly staff would have been nice. read more

This hotel is in a great location, however it fell short of my expectations for a Marriott. Checkin was a breeze and the staff was super friendly and helpful. Our room was spacious but there were stadiums in the ottoman and carpet. The headboard had a broken light fixture. Breakfast was a bit unorganized and items were not being replenished frequently and there were also stale items like the muffins and bagels. read more

Solid SpringHill! Well done, Cincinnati! My two favorite things about this SpringHill is the friendliness of the front desk staff and awesome warm pool that is deep enough for me to enjoy a proper work out! Bed was cozy. Shower was extra nice. Free breakfast was appreciated. Hot food, plus cereal, bagels, waffles, and fresh bananas and apples. I'll definitely be back. My only suggestion: please don't place a smoking area so close to the entrance. I'm allergic to smoke and it was tricky to get into the building when smokers were out smoking right near the entrance. Other part that was tricky, there were not places to grab a bite nearby. I bought a Hot Pocket and Diet Pepsi at the front desk, but it would have been nice to be closer to some places to eat dinner. read more

SpringHill Suites by Marriott Cincinnati Midtown - Swim time! - Hotels Near Me - Cincinnati, Ohio

Great place and friendly staff. Special shout out to Frank who greeted us at breakfast and helped locating another Marriott for our next travel destination. read more

The location was great for those visiting the area - just outside of downtown and near Eden Park and the Art Museum. The parking was also good for this hotel. While the front desk staff were very friendly - that could not be said for the breakfast staff. College age guests were scolded for using the larger more sturdy coffee cup for their juice (the thin plastic cups they saw collapsed easily and did not hold a lot of juice) and for using the toppings for the oatmeal on their yogurts. The Breakfast area also seemed to be running out of coffee on a regular basis - you have a lot of people down there and you know how many people are registered. You should be able to plan better to not run out and then be waiting for coffee to be made. There seemed to be a towel shortage there while we were staying. We are a family of 5 - we need more than just 2 bath towels....that seemed to be an issue - even if we only asked for 1 more that seemed to be a problem. I agree with the guest who said the bathroom was weird...at first we really liked it since our family is larger but it is odd and the sliding door is not the greatest solution for when people are in bed there while you are using the toilet. The condition of our room at first looked good but after looking closely - the glass was missing from the desk, wood chunks were out of the base area in a number of places and the refrigerator did not keep things cold. If the rate is a deal - we would stay again but we would not rush back. read more

We chose this spot based off its location to the Reds stadium. Check in and check out process was a breeze and Xaviea(spelling) was a big help and explained everything. Breakfast was provided which is always a plus. The only bad thing was that when they ran out of an item, they didn't restock or add more. For example, they had a set amount of waffles out. They were all gone by 830 and no more was supplied. Breakfast goes until 10. Rooms were good, only 2 towels were provided though so we did have to ask for more since there were 4 of us in a room. They do charge for parking which I found ridiculous Overall the experience was good read more

SpringHill Suites by Marriott Cincinnati Midtown - Lobby - Hotels Near Me - Cincinnati, Ohio

We stay here on a trip down every year and will continue to do so! Great location and very clean and spacious.

Location was good in that it wasn't downtown, but downtown is only a 6 minute drive or rideshare away. The pool was heated and the area was steamy as soon as you walked in. Pool ranged from 3'6" to 4'9". There was no clock in the pool area so you had no idea how long you were down there unless you took your phone or had a watch, and there was loud music playing to make it fun. The bathroom was split, and the mirror in the toilet one was useless since it was on each wall in the corner and you couldn't look directly into it. But the shower sink had all the counter space and an anti fogging mirror which was great. There were weird, dirty jets in the shower that I didn't understand but you didn't have to use them. Parking was $10 according to a sign on the check-in desk, but they don't verbally say it and just hand you a pass for your car and charge a higher hold on your card. Breakfast had different options to mix into oatmeal like pumpkin seeds, but the rest was standard. They said it would go until 930 but there was a large tour group and it was open later. They also said the bar was open 5 to 530, which seemed like a narrow window but I guess it works for them. read more

SpringHill Suites by Marriott Cincinnati Midtown - The bathroom without the toilet - Hotels Near Me - Cincinnati, Ohio

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I haven't stayed here yet, but I've been working with Cierra on booking a block of rooms for my wedding, and she has just been top notch amazing! I really feel like she has gone above and beyond to accommodate our requests, and I'm so thankful! read more

Took The kids on a mini vacation on their break from school specifically chose this place because of the pool. Although the room was nice the pool was freezing when we called the front desk about she said she didn't know what to do about till morning, when we mentioned it to them in the morning they said it was because the door was open and it would be warmer it was actually colder. We tried to talk to the maintenance man but he ignored us and was on his phone. When asked to speak to the manager said she wasn't available, so we left the hotel. when trying to call about the pool after we left we have yet to get a return phone call after calling them and corporate although a beautiful facility customer service has turned this review into a one. We will be choosing somewhere else next time. read more

I booked a King Suites. The room was very large and efficient. I love the separate rooms for the toilet and shower, both with sinks. There was a wall unit with the fridge, microwave and coffee maker. The tv was huge and swiveled so you can see it from the couch and bed. The remote was in a sealed bag, and there was a sticker on the outside of the room door. I felt like I was walking into a crime scene Maybe I need to watch Law and Order less. The check in was quick and all the staff I encountered were friendly and accommodating. The room was quiet except for a few people who were never taught not to slam doors in the middle of the night The only issues I had were a lack of a shuttle to the train or airport. There is nothing to walk to and the food delivery didn't give many choices. The hotel had no vending machines and only stocked a bare minimum of food to purchase, as well as no healthy snacks and no diet drinks except coke. The grab and go was pretty bad, I got a bag with a mealy apple, a piece of very stale marble cake and a drink. All the cold cereal was high in sugar. A bowl of regular Cheerios would have been fine Food aside, it was beautiful hotel with a very friendly staff. I would stay here again. read more

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I wanted to give this 5 star review specifically to the amazing woman who was working the front desk when I checked in one evening and who was STILL there working when I checked out the next morning. Her name is Radeance, and she was professional, kind, upbeat and welcoming on both ends of the clock. And she was still wearing a genuine smile a second shift later. Radeance deserves a big raise and you are very lucky to have her there representing your company. read more

This hotel is really nice! I recently stayed here for business and randomly showed up hours before checkin and they were able to accommodate me immediately. Everyone working here was super friendly and helpful! The setup of the rooms is similar to other newer SpringHill suites, but better because the toilet room is separate from the shower room (basically 2 bathrooms, each with their own sink). The TV is still in a weird location if you have people in multiple beds wanting to see it, but if you're just 1-2 people it's fine. There was also a mini fridge, desk, and seating area in the room, which makes hotel travel so much cozier. The breakfast had regular options as well as grab and go options (prepackaged muffins). Everything looked so clean and I was really impressed! I'll definitely be back when In the area. read more

Pay the extra $50 and stay in downtown. The property is tiny and is right next to the freeway so you hear traffic the entire time. The pool is in the basement and it smells bad. There really isn't anything close by to walk to you will need a car. The front desk staff is friendly. read more

The room & lobby have a nice decor. The gym is below average. The pool was not open during our stay. The "hot breakfast buffet" per the website was not offered for over a year & blamed on COVID then on management by Pat at the front desk, who also weakly referenced a boiler plate notation on the website that 'some amenities may have changed due to COVID'. "Breakfast" was instead a packaged muffin (400 calorie), a chocolate chip bar & a piece of fruit- a diabetic's nightmare. It's beyond frustrating when places don't properly update their website in over a year & when they dishonestly blame management's preferences/ cost savings on COVID. I've been to many hotels in 5 states & 2 countries whom I respect their heart for serving theri guests by graciously figuring out to offer their advertised breakfast buffet in a COVID environment. read more

Over good experience; room can sleep 6 because the sofa sleeper sleeps 2 and there are 2 double beds. Like the fact that the toilet was separate from the shower. Minor issues were the lighting in the restrooms when putting on make up and there were no towel racks to fold your rags/towels on after showering. read more

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My daughter planned a getaway with family and rented two suites from this location for our granddaughters 2nd birthday weekend. Family flew in from Florida and the rest all came from Indiana. We arrived on Friday and as soon as we walked in the rooms we noticed how dirty everything was. Coffee spilled on coffee bar and window sill. I thought nothing of it because I also understand that times are tough and staffing is sparse. But what I noticed most was the air was set on 68°, but it was very warm in the room. As the day went by, I started noticing other things wrong. The fridge was completely iced over, with no room to store food in it, the ice bucket had something sticky inside which was disgusting. The shower liner was covered with mold and the shower floor was also covered in dirt and mold. The first night, the family went to hard rock while my daughter and I stayed back with the littles. The air in my room completely turned off and no longer was there any air circulation. I called down to front desk and let them know. The receptionist arrived and pushed the thermostat button somehow getting the fan to turn back on and said it should cool down shortly. It never did. This was Friday night. There were 6 people staying in a suite and we were miserable. The next day, we stopped at front desk to complain and said they needed to do something. They said they would check as we were leaving to go out to enjoy the city for the day. My husband stayed back and overheard the maintenance man say the chillers were down and there was nothing they could do, they knew they were down but couldn't get anyone out to repair.My husband went back to room, while we were in car to use bathroom, and while he was in there the maintenance man showed up to the room, opened the door unknowing my husband was in there and says "Yeah, these rooms aren't going to be fixed, the chillers are down." Shut the door and left. Upon return later that evening, I went to front desk again, and complained. Asked for fans or something and was told there was no fans available but we could bring our own if we would like. I asked if my daughter was going to be compensated and they said that was beyond their control. Later that evening, a letter was shoved under our door stating they were in a "transition " period with weather (It was 29° that day, mid February) and the rooms may be a little warmer than normal but they appreciate our patience. Needless to say that evening, we were once again miserable and checked out as soon as possible the next morning to get out of there. I have never had such an horrible experience and don't ever suggest going to this location again. Loved Cincinnati and will definitely be back, but not this hotel!!! read more

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My Reviews have begun: Disgusting. Miserable. Embarrassing. I brought my my family here for my daughters 2nd birthday this last weekend and was absolutely blown away at the conditions our rooms were upon walking in. Coffee spills are over coffee bar and window sill. Staff didn't even bother wiping up. Soap already opened with dirt residue on it. Freaking disgusting. Fragrant red product spilled all over comforters (smelled like cough medicine?) which tells me they didn't even bother changing the beds. Are you KIDDING me?!? Not vacuumed - my 2 year old picked up an almond off the floor to eat it!!! Handprints all over the counters and frosted glass, I guess COVID isn't too big of a deal to this company because that also tells me they didn't bother sanitizing commonly touched areas??? White stains and clumps of hair all over the couch. Again, absolutely DISGUSTING. Large amount of MOLD on the shower curtain, visible dirt and mold all throughout grout and corners of the bathrooms. We couldn't even use our fridge because it was frozen with chunks of ice. So no storing leftovers or drinks for my daughter. But the worst part? No AC. None!!!! We had to sleep naked, because we were MISERABLE!!! We brought this to their attention and they sent someone up who just pressed a button on the thermostat then left. No words, no communication, nothing. We complained a second time and they told us the "chillers were down". After over 24 hours with no AC and them doing absolutely nothing to make it right, we found a letter thrown under our door that portrayed that they were in a "transition period" where they were doing maintenance on the AC to make sure it was in "tip too shape" and it would be "warmer than normal" Absolute BULLSHIT! They didn't mention that to us the first 2 times we brought it to their attention. They acted like they had no clue why it would be down, and as mentioned above - even tried to come up and "fix" it? My guess is that enough people started to complain that they had to come up with an excuse so they wouldn't have to refund everyone. I spent $900+ on 2 suites for my family, I was so freaking EMBARASSED to stay here. Everyone was miserable and so were so many other families that we heard come down and complain about the AC. So, between the AC and the HALF ASSED cleaning/SANITATION that this company is responsible for taking care of and how their staff handled our specific issues, I will never be staying at another Marriott. This company clearly does not value their guests time, money or safety. If I could give this Review a negative score, it would be -1000. Shame on you Marriott! read more

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I found a blood spot on our sheets upon opening them, pretty nasty will never stay here again. Asked the front desk to change the sheets as we had already unpacked. Said they could not and said come down and I will get you a new room. Front desk told me take anything you want from the market and we will comp breakfast tommorrow. All is well for the night. Morning comes and we go down to get coffee and yogurt for breakfast and the employee serving breakfast has no idea what we are talking about. Honesty I do not really care about the breakfast that much it was the principle of the whole thing. So a talk to the manager Steve and he said that there is no way they will do that. Even says that was not that bad, he has seen worse here without ever looking at the picture, all he would of given us is a couple bottles of water. Also says it was a stain from bleach. I dont know about you but bleach does not make red stains on white sheet. I dont think he even believed me. I even offered to go up I to the room and show him our old room if he would let me to prove it. I will admit I was pissed at this point, and was raising my voice but I do not like being lied too which is what got me fired up. read more

SpringHill Suites by Marriott Cincinnati Midtown - Hotels Near Me - Cincinnati, Ohio

First of all, the staff here is absolutely fabulous. Each employee that I interacted with was warm, friendly, engaging and extremely helpful. In fact, in this sense you can't get much better. However at the end of the day, a nice staff is not the end all, be all of a stay. While the price is nice and the hotel is clean, it feels extremely removed from just about everything. While it's just a 5-7 minute drive downtown, there isn't much you can walk to nearby. Luckily, the hotel does the best they can with this by selling frozen dinners and snacks in the lobby's "market" but after a long day of traveling, it's a disappointing option. The rooms are pretty standard if you've stayed at any other Springhill Suites in the past. The rooms have a nice little lounge and workspace area that is slightly separated from the space where the bed and tv are. There was also a microwave (convenient for those frozen dinners), a mini fridge and coffee maker. There is also a complimentary breakfast buffet every morning with the standard continental fare. My one main complaint is that every morning room service would knock on my door around 8am, which seems pretty early and threw me off each time. I would then put the Do Not Disturb sign out, and remove it when I left for the day, but no one would return to clean after that. Each day this is how it went, so I think you probably need to notify someone if you leave the room after initial sweep. Overall, it's a decent choice but I would not recommend staying here if you do not have a car at your access. read more

What a great visit in a great hotel! Having just had our tires slashed outside of a bar in Florida, we needed to rest and relax. From the moment we checked-in, my weary band of minstrels were able to let the tumultuous day and a half fade away. Our beds were very comfortable, and our room had a great desk/work area, and a very comfortable couch. The pool and fitness center were in great condition. The lobby had a nice looking bar, and it looked fresh and modern. We had a great view from the 5th floor. This hotel is close to hospitals and downtown Cincinnati. read more

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Warning: Do not stay here. I have encountered the worst customer service. 1. As soon as I walked into this hotel, I was greeted by a woman working at the reception desk who did not seem busy. She asked me: "How can I help you?" I answered that I would like to check in. She told me to wait and somebody will be with me shortly. She just stood there, did nothing, and picked up the phone after a few minutes. I had to wait for more than 10 minutes until finally somebody working at the bar counter checked me in. 2.At night my daughter was taking a shower after swimming with her brothers in the hotel's crowded swimming pool. She said that a shampoo bottle in the shower was empty so she couldn't wash chlorine out of her hair. I called housekeeping and asked to bring us more shampoo, but was told to go downstairs and get it myself. Down stairs, I encountered a different receptionist, her name was Tsiria I believe, who told me that they ran out of shampoo and are overbooked, and I shouldn't expect complimentary shampoo! I tried to explain that my daughter is in the shower trying to wash chlorine out of her hair to no avail. She just gave me a conditioner, did not want to talk to me, ignored me and kept helping other guests. 3. I am concerned about quality of their housekeeping services, if they forgot basic things such as replacing a bottle of shampoo, what else did they forget to do. We also found hair on the bathroom floor. 4.We were given an altered and noisy handicapped room right by an elevator because they ran out of regular rooms even though we booked a regular room months in advance. 5. Overall, I really felt unwelcome and believe this kind of treatment of a hotel guest is unacceptable. I will never stay here again. read more

SpringHill Suites by Marriott Cincinnati Midtown - Hotels Near Me - Cincinnati, Ohio

We stayed at this location and we were thrilled with everything! The staff at the front desk and throughout we're just lovely, friendly and helpful. The lounge area was nice, and we got two drink coupons from a very nice lady at the desk! Our room was just wonderful, and had a very cool layout! King bed, couch/trundle bed, TWO BATHROOMS, wonderful lighting, clean and comfortable! We loved it! The morning breakfast was great and the coffee was on EARLY! I also loved the location that it was in the city. Very convenient and safe location! If I come to Cincinnati, I will 100% stay there again! read more

This place looked really beautiful when we walked in, however when we sat down on the couch we started to realize that it looked like it was barely cleaned. The couch had crumbs and some kind of mysterious stains. The carpet had splotches of red stains all over the room and on the desk. There was a random can of ravioli in the microwave. The counter above the fridge had ants. There were at least 3 roaches on the wall by the couch. The bathroom only had 2 towels even though there were 4 of us staying there. The toilet and shower were in separate rooms from each other. The sink in the bathroom was clogged and the ceiling light didn't come on. When we went to the front desk to ask them to fix the light, they said we should have told them that morning, but we literally checked in at 3 pm and went to lunch and then noticed it. The TV also would turn off randomly. The comforter had a spot of what looked like blood on it. read more

Very nice hotel in an extremely convenient location. My room had a fridge, microwave and coffee station. Beautiful fixtures in the midern split bathroom. Lots of storage in an oversized armoire and plush mattress and pillows. There was even a sitting area complete with work desk. This would have been a 5 star review had not there been a mix up in communication with the front desk clerk who misplaced my reservation due to a spelling error. The issue took hours to resolve and was not completed until I explicitly asked him to read off the names of all guests that hadn't checked in yet (for the 5th or 6th time). That is a error by an individual... Although frustrating, it doesn't make this hotel any less of a nice place to stay. read more

Room 427's air conditioner was so loud I couldn't sleep and had to turn it off. This made the room too warm but was less obtrusive than the loud racket the air conditioner made. And when I asked if the $10 parking fee applied to people staying at the hotel the clerk told me no. Turns out, it is $10 /day to park in the parking lot even if you are staying there. These two things outweigh any positives for me. read more

ur recent stay March 26-28th, 2021 was very disappointing. I asked for extra towels when I made the reservation. We checked in Friday evening for a 2-night stay. There were 2 bath towels, 2 wash cloths, 1 hand towel and a bath mat (no extra towels as requested). The shower control was incorrectly adjusted which made the water temperature was very cool. While I was in the shower, my husband reported the problem to the front desk and we were given a different room. In the new room, we discovered that the bathroom sink drained extremely slowly and the mirror light was burned out. In addition, the couch was covered with white fluffy lint and the upholstery was stained. We reported these problems to the front desk Saturday morning. We returned to our room Saturday evening to find that the room smelled like cigarette smoke. The clogged drain was fixed and the burned out light had been replaced with a very dim aged fluorescent bulb while we were out on Saturday. The sink drain was unclogged and left dirty. The counter surface was covered with dirt and debris from the mirror light. The toilet had been used and the seat was left up. We stayed at this hotel in August 2020 and had a very good experience. read more

After a long and interrupted day/night of travel, I arrived around 1 a.m. The room was very comfortable and clean. The staff was friendly. Nice fitness center in the morning. Breakfast was also very good. Nice selection of hot and cold. read more

Dirty. No air conditioning the entire stay. Room was disgusting. Peanuts on the floor. The paper dust on the toilet paper holder was so thick you could write your name in it. How long did it take for that to build up? Spots on the walls. Spots all over the sofa. I wouldn't even set on it. This is my second stay at a Marriott. The other was in Savannah. I promise you it was my last. Both places were nasty. Breakfast was a joke. No fruit. Nothing hot. Cardboard sausage microwave biscuits. And the coffee in the lobby was cold. NEVER AGAIN!!! read more

Nice hotel. I'm picky about hotels, they have to be clean. This hotel is clean and good for families. All rooms come with a couch with a trundle bed. Bathrooms and showers were super nice, as was the pool. Breakfast was free and pretty good. We will be staying again if ever in Cincinnati. read more

The SpringHill Suites was a wonderful place to stay for our weekend in Cincinnati. Our room had two queen beds and a pull out couch as well as a separated bathroom (one with a toilet and sink, the other with a sink and shower/tub). The bathrooms were ideal for getting ready for the evening. Everything was clean and taken care of. Staff was friendly. Breakfast (7am-10am) was yummy. It costs to park but ours was credited, so I'm not sure if they always make you pay. There is a very beautiful park, Eden Park, within walking distance of the hotel. We were able to safely explore the area and enjoy this park in the morning. read more

I absolutely enjoyed my stay at SpringHill but I'm giving them just three stars because there was a confusion with hotels.com. I'd booked the hotel before heading to Cincinnati, but somehow the hotel never got the reservation. We (and by mean, I mean my parents), had to sit for HOURS as they figured it out. Long story short, they just booked us another room. Honestly, they should have managed to figure out how to get us in a room and then worked it out with hotels.com. We ended up having to call ourselves multiple times (despite having all the documentation and paperwork about our reservation) and then sat at the bar while things were figured out. I honestly don't see how they could have at least accommodated us until they figured it out. It was very stressful and inconvenient. Other than that, the breakfast was good, the location is great and it's right off the highway. Nothing else is near it, but that was fine by us because we were planning to drive anyway. read more

Clean hotel. Seems like it is in a slighty sketchy area--I wasn't really familiar with this area of Cincinnati. The check in staff were courteous. The breakfast was your standard SpringHill Suites fare. I shouldn't complain. It was VERY busy. This isn't the fault of the hotel. It was hard to find a place to sit and the food needed restocking--the staff was working on it but I think they had trouble keeping up. We would stay here again. It's fine. read more

Breakfast!! One of the best complimentary breakfasts I've had. Also, we had a suite and it may have been the nicest room I've ever stayed in. The bathroom was LUXURIOUS and either the entire place is brand spanking new, or it's been very recently remodeled . Either way, it was fantastic and I felt very important haha. Plenty of parking despite what looked like a high occupancy. Great place!! read more

Great and friendly staff. They even gave us the food off their plate... literally. We showed up late for breakfast and on our way over to the remaining food, one of staff at the front desk offered us the last breakfast sandwich. We can only presume it was for one of the staff as they had it at the front desk. The night before, we spent an entertaining evening at the hotel bar with "Pete" the bartender. Between Pete and the other hotel guests, it made for the best part of our evening - who would have thought a hotel bar?? Great job to the staff of SpringHill Suites - Cincy Midtown! read more

When my wife and I was evaluating whether or not to relocate from Chicago to Cincinnati, the company I was looking to work for (Empower MediaMarketing) invited us to check out the city before we made a decision. They put us up for a weekend at the SpringHill Suites, and I am certainly glad they did! The rooms were clean, stylish (in a cool 60's Steve McQueen-meets-Frank Sinatra vibe), and quiet. However, it is not the accommodations that impressed us the most. It was the staff. They were friendly during our first visit and helped us clear up a billing issue promptly and professionally. Two weeks later, we returned to the same hotel having made the decision to move and now looking for a home to rent. The staff -- especially Suzanne and Brandi -- were amazing. Not only did they remember us from our previous visit, but they immediately remembered our situation (relocating, nervous about being new, etc.). When we returned to the hotel with news that we had found a house to rent, Suzanne and Brandi actually came over and hugged us! It gets better. When we were checking out the next day, Suzanne rushed over to give us a little care package. It turns out that she and Brandi had created a card for us ("Congratulations!") and even put together a little bag of treats for the five-hour drive back to Chicago. When we asked her why she had done all this for us, Suzanne simply smiled and said, "You both looked like you needed someone to celebrate with." More than just a hotel, the staff at SpringHill Suites Midtown truly represent themselves as the best ambassadors Cincinnati has to offer! They made us feel welcome, answered all our questions, and reinforced the friendly atmosphere we found elsewhere, too. I have no doubt that had we not stayed at the SpringHill Suites, our experience as new residents would not have been quite so smooth. read more

Staff was friendly. There are no restaurants near the hotel and the front desk staff gave me wrong directions to the area where are restaurants. The breakfast is fairly typical for most hotels that are offering bare bones breakfasts. The food was hot where it should be hot and cold where it should cold, so that was a good thing. The supply was replaced frequently. The bar area has minimal cocktails and beer and wine in the evening at reasonable costs. The bartender was not very friendly but he made a good cocktail. While the price is nice and the hotel is clean, it feels extremely removed from just about everything. While it's just a 5-7 minute drive downtown, there isn't much you can walk to nearby. Luckily, the hotel does the best they can with this by selling frozen dinners and snacks in the lobby's "market" but after a long day of traveling, it's a disappointing option. The rooms are pretty standard if you've stayed at any other Springhill Suites in the past. The rooms have a nice little lounge and workspace area that is slightly separated from the space where the bed and tv are. There was also a microwave (convenient for those frozen dinners), a mini fridge and coffee maker read more

When in Cincinnati I often have to split time between the university area and downtown, and SpringHill is the only decent-quality hotel conveniently located between both areas (and priced about 30% lower than than similar hotels in each of those areas!). There isn't much that stands out about the property itself: it's a standard 3* establishment, clean and comfortable with a serviceable gym, good wifi, and a decent breakfast (but with neither waffles nor pancakes, which is always disappointing). read more

Have you ever driven by someplace so many times, that you are intrigued to go in and visit? Well, that was us and yes we did. We drive North on I-71 towards Rookwood many times and each time I notice the bar at Springhill Suites that is visible from the highway. . We stopped in just for the heck of it - why not! The hotel is very clean and the Lobby / Bar area is very modern and sheek with netting draping across the seating are (kind of like a private little hideaway). We bellied up at the bar and had a very fun time with Pete the bartender. The next time you are coming from downtown towards Rookwood on I-71 North, look over to the right and watch for the hotel and you will see the bar!!! Stop in and enjoy a cocktail and chat with Pete. read more

They discriminate against a class of people with certain FDIC protected bank cards. Then they charged my cc (the form of payment they didn't accept and my cc was NOT CASH APP when I was checking in) anyway for a day. I will not be dealing with any kind of business with Marriott or anything by Marriott. They made me feel like I was garbage. I absolutely hate this hotel especially management. The terrible experience I had there was another form of discrimination. read more