I live hand to mouth on a fixed income and often have to let bills fall a month behind when…read moreunexpected expenses come up and especially my power bill in winter when the costs are highest. This month EWEB totally screwed me over, when AFTER I had already posted a payment online but before they processed it, their computer flagged me with a diconnect warning and door hangar. They refused to fix it, despite my payment having been scheduled ONLINE before their computer declared me delinquent. This resulted in my being overcharge $27.91 cents that they have yet to explain the full addition of, and my being required to bring my bill fully up to date, which has left me broke from the middle of this month, hungry and in pain because I can't afford medicine. They should have fixed it and undone the computer's error but they told me point blank on the phone that they are servants of the computer, it is their master, they have no control over it and what it says is always right, and that I had to suck it up and suffer for them. Now, looking at the current bill, which printed before they processed the second payment this month and since I already was required to pay all late fees and other charges to keep my power on this month, it should leave a remainder of just over $74 that I owe, and no additional $5 late charges until after tomorrow. But they have a remainder due that is $10 higher than what I should owe with no justification for the extra $10. In addition, my late fee should be less than $5, as they sent out a notice a little over two years ago about a change to the late fee system that if I remember correctly made it something like 3% of the total bill with a minimum of $3. I think it was actually a lower percentage, but at the time I remember doing the math and on most months if I was overdue it should have brought my late fees down. I do not remember ever getting notification they were going back to a flat $5 fee. With my recent experiences with this company, it has become completely clear to me that they are the very model of a heartless corporate machine, and these overpaid fat cats are SUPPOSED to be running their whole business as a Non-profit. UPDATE: Changed from 1 to 2 stars after a little time to simmer down, but my experience over-all hasn't ever been better than 2 stars... I'd say most of the time they are 3 stars but they definitely have their 1 star moments.

How times have changed, since when do you need every bit of my personal history (extremely…read moreunusual)!! and you still can't identify an American US Army Veteran that graduated HS and went to college here??? Now somehow I need to show up in person and probably do a DNA test to identify me????????????????? Not Cool people when you're the monopoly in town??????

Gus did a great job. He explained everything thoroughly, was very helpful and cordial.read more

Couldn't be happier ask for help and was able to get it fixed same day. Next we have them looking…read moreat our sewer pipe from house to the city hookup.

Review for David Craig - Innovative Underground (Eugene, OR)…read moreAfter eight years of living with a stubborn drainage problem, I had nearly given up. Two of our roof gutters fed into a 65-foot underground line that was supposed to carry rainwater to the street -- but something deep under our concrete walkway and patio was badly clogged. I spent months working with two different companies, each promising solutions that never worked. After four costly attempts, I still had overflowing gutters, water pooling near our foundation, and a growing sense of frustration. Then I called David Craig at Innovative Underground, and everything changed. From the very first consultation -- which was detailed, thoughtful, and worth every penny -- David impressed me as a creative idea-guy with vast experience and true integrity. He looked at my situation and saw several possible paths to success that I never would've imagined. His final design was simple, smart, and permanent: a trench and a new piping system leading to a pop-up emitter, placed well away from the house to disperse roof runoff safely. David was on-site the entire day with his assistant Jay, personally ensuring that every connection, slope, and joint fit ideally. They worked cleanly, efficiently, and with genuine care for my property. It's rare to see that level of professionalism and craftsmanship today. The results speak for themselves: both gutters now drain flawlessly into the new emitter system, even in the heaviest Oregon rain. The stress and worry that consumed me all summer are finally gone -- replaced by real peace of mind. David is honest, caring, innovative, and thorough. He offers options rather than pressure, listens rather than assumes, and brings decades of experience to every decision. Whether you hire him for a whole project or just a consultation, his insight is worth your investment. I highly recommend Innovative Underground to anyone facing drainage challenges. David Craig is exactly the professional you hope to find -- ethical, experienced, and genuinely committed to solving problems the right way.

David and his crew are very reliable. They do the job you asked for and I'm always very pleased…read morehiring him. He and his crew worked on our vapor barrier under our house when we first purchased it. We were very pleased with the job he did then back in 2019. We hired him recently to fix a cracked ceramic sewage pipe, they installed a drain out and a new pipe. They did a great job, and I recommend them highly. David is a very easy-going and professional person and easy to work with. I will hire him again for any work that needs to be done "under" the house . Troy Krusenstjerna.

When I really needed them they managed to squeeze me in last minute. They were not only fast and…read morefriendly, but very affordable. I can't say how pleased I am with there service. I know it was a small job, but I appreciate the care that was put into it.

Hole In One Locating did a great job marking our water line for us. They did it quickly and were…read morevery reasonably priced. They also seem like wonderful people, so I was happy to throw my business their way. I will most definitely use them for future projects if needed.

I have lived in Springfield for 9 years, and it took me the full 9 years before I even went into…read morethe public Springfield Library. I have been going to Barnes & Noble and spending a fortune on books. My friends got me to go into the Springfield library and sign up and get a library card. It is 100% free since I live within the city limits. I had no idea how far libraries have come since the days of being in school. You can order books online. You can read books online. You can have them brought out and get delivered to your car curbside. It was such an eye-opening experience of how much money I have been wasting buying books only to not finish reading them. The girls inside the library were so helpful and friendly, teaching me how to scan and bring back my own books if I'm in a hurry. I have had a great experience going to the Springfield Public Library. They have comfortable seating to read a book before you check it out. I had noticed several people there seeming to just relax and enjoy themselves. They have tables in the back for people who want to study. I noticed people with laptops, possibly doing homework or work. It was quiet and peaceful. I have found myself going to the Springfield Public Library twice a month now. On the plus side, I'm no longer spending money buying books that I can read for free. Great for the budget!

This is my library. The library is my favorite place on earth. Sadly, the stress of budget cuts…read morehave taken its toll. 95% of the staff are a sheer joy and delight to work with. I applaud the fact that it is not a pseudo homeless shelter. The facilities are in the City Hall building so maybe they have better control than Eugene. The book store is absolutely wonderful. I've found a myriad of interesting things in addition to some amazing books. The prices are still reasonable. Libraries are the backbone of civilization. Please remember that.

I needed two outdoor frost proof spigots replaced that were original to the house 63 years ago and…read moreI was nervous about it. Greg came out and handled it like the pro he is. Neither of them were easy and required special tools but it all worked out in the end. Very happy with the job and a fair price too. Thank you Greg

Very professional. Competitive pricing. Prompt and friendly service. The plumbers let the customer…read moreknow exactly what needs done.

These guys were incredible. We've been renovating a house for the past year and have worked with…read moremany different companies for different things. I wish all of them were as good as Sharp Tooth. They were efficient, on-time, and very professional. It was not the easiest job and I felt confident the entire time that they could handle things expertly.

He may 'look' young (I don't know his age) but Beny really knows what he's doing. He also was there…read morewhen I needed him. And he helped with the permits too.