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Springfield Pool & Spa

2.3 (15 reviews)
Open • 9:00 am - 6:00 pm

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Buster Crabbe Pools

Buster Crabbe Pools

(3 reviews)

We had Buster Crabbe install a new pool liner which was a very expensive purchase. It seemed to…read moreturn out fine but middle of this year the liner started coming out of the track. We called and explained they had installed and ask if they could come see why it was popping out. It looked to be In the same spot they had the large suction vacuums so we thought it had something to do with that. When the guy was here my husband went to show him where it happened and the liner popped right back into place just from my husband pushing it. The guy explained these liners do that with weather as hot as it was. As a pool company that knows this why would they not just mention this on the phone for us to try first before they even came out? Then we received a bill for $137. Zero work was done on this visit by Buster Crab, my husband literally fixed it himself just by trying to show the guy. We asked one question for future business on if they do any plumbing work since most pool places refer you elsewhere for plumbing. They said they can do pressure testing but that was it. Then the guy left. We could have called and asked the same plumbing question over the phone for free but I guess since he was standing in our yard they noted it as part of the "labor" charge on the bill. I can understand a service call fee but that should has been mentioned when we called them about a product they installed. A simple "I know we installed this product but we still charge service call fees to check our work". Then on top of service call fee we were charged a $97/hour labor fee for a guy to stand there and do nothing. Very unimpressed with the situation and we won't be going back to them for any pool needs.

The entire staff at Buster Crabbe does an excellent job. Anytime I go into the office to discuss an…read moreissue with or pool or have water sample tested they are very friendly and thorough in explaining options and solutions. The service team had been out several times for opening, closing, repair, and maintenance and I can't say enough about how great they are. We are very pleased to do business with Buster Crabbe Pools and highly recommend them to anyone.

Springfield Pool & Spa - hottubandpool - Updated May 2026

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