best hot tubs around! been going there for a long time and the staff is always helpful and sweet…read more amazing prices for the top tier products.

They have the best spas and pellet stoves, and custom saunas. And their service is outstanding. The…read moreowner Steve loves the Lord and it shows in his face. I highly recommend this business!

Great staff. Quality spas. They service what they sell. They installed our spa and it had a minor…read moreissue about 2 years later. I called and they came out and fixed it the next day.

We are absolutely loving our new hot tub! The service is…read morefantastic and answered all my questions. And the delivery was fast in and out of our place in less than 2 hours. I highly recommend this company

Trey was the best. Did a great job! I highly recommend this…read moreplace. Great prices, great customer service, very nice people.

I recently purchased a hot tub from a neighbor. I was planning to assemble some helpers and…read morerelocate the unit myself. After much thought, I realized what a monumental under taking it was going be. I was given the referral to Branson Hot Tubs & Pools(BHT&P), and boy, am I glad I called them. After arranging pick up with seller & (BHT&P) They showed up in force with six incredible and knowledgeable men: Andy, Brent, Tyler, Trey, Jacob, Aaron and Bryan, plus some unique equipment, especially designed for moving Hot Tubs! They even had a sled to move it across the snow and ice driveway. In less than two hours, it was moved flawlessly and placed exactly where my wife and I wanted it. Truly professional!!! After I filled it, their technician came back, ran me through the start-up, and it's ready to go. I am so glad to refer (BHT&P)

I opened the box with the liner and there are two pin holes in the product. I don't know where the…read moreholes are because I don't want to open the whole thing at this point. As far as a recommend for this company you have it. They have been very helpful with the purchase as well as helping with the replacement of some pieces that were installed improperly and damaged the pool. It was a pleasure dealing with this company. They are definitely a company that still believes in customer service.

Tied to buy pool basket on line, Could not complete due to anti virus stopping. Called company and…read moregot a slew of excuses and was told to use other device. I asked if he could take order, no they did not like doing that. I told him did not like having to work hard to spend my money. His reply was that he was working hard to make his money and he was busy. Hung up and will buy else where. Good luck dude.

This was back summer 2024. Over a period of at least 3 weeks dealing with them, the Manager lied to…read moreme more than once. In a phone conversation, I finally insisted on the return of my substantial down payment, as the hot tub I ordered was not going to be there on the date or anywhere near that date as promised. I know, as I called and talked with the production company. He proceeded to lie, tried to argue, then when he knew he was caught, he used foul language, and then immediately hung up on me. I called him back the next day, told him I was shocked to hear him use those words and hang up on me. And, he lied again saying he did not do this. I told him I would be there to pick up my deposit on a particular day (a few days later), and if I did not get it, I would report him to his superiors and do whatever necessary by law to get my money back. So, I did end up getting my money that day and went elsewhere. Don't know if he is still there. But, if you happen to go in ask how long the manager been there. If longer than 2 years, beware.

Springfield Pool and Spa recently changed owners, who live out of town. The people who work there…read moreapparently have no vested interest in how the business is doing, nor do they have any interest or concern about customer service. A little over a year and a half ago, I purchased a new hot tub, and it began leaking in days. Numerous trips to fix it, only to have it start leaking in about two weeks. Bull Frog finally agreed to replace the hot after a year and several more trips to fix leaks. Then I started having problems with the replacement hot tub. Now, beware when dealing with Springfield Pool and Spa. Their contract and warranty/guarantee do not cover travel time for guaranteed repairs. My old hot was over ten years old before I needed some work on it, so I had little concern. But after a year and a half, those charges have added up and I am less than fifteen minutes away from their store. When you ask the people at the store about a problem, they cannot tell you anything about how to fix it. They will only tell you they will have to send someone out to look at it and of course, charge you for it. The last time, I got a symbol on the control panel, and I stopped in the store to ask them what it meant because it would not allow me to do anything with the hot tub and there was no mention of it in the Operating Manual. They couldn't tell and said they would have to send someone out. They came out secretly and never indicated they had been (even though I was at home) there. Two weeks later, I got a bill for $218.75, telling me the control panel was so dirty they could not read it. First lie. Then the bill shows a charge for one hour of labor at $175 an hour. One hour to wipe off the top of the control panel? Not to mention another $43.75 travel time. All for something they should have been able to tell me when I went into the store to ask them about the problem and what the symbol on the control panel was indicating. I would stay away from them. They will not help you and simply tell you they will have to send someone out to look at it, so they can charge you an unreasonable amount. They will hang up on you if you call them and say something they don't want to hear, or they will threaten you with turning the dispute over to collection. Springfield Pool and Spa is one of the most disreputable businesses I have dealt with in my 76 years. I should have read the reviews before I decided to do business with them. This review makes 9 out thirteen, the worst they can be given.

Less than a year after purchase we had an issue with the spa. Multiple calls, texts, emails, and…read morethe only response is they will get back to me on a solution. No service, no support, no help. We were promised that buying local would be best so that we had someone to go to for questions, concerns, or issues. That seems to be just a selling tactic that is not true.

Went to Leslie's because my pool water was cloudy and they were the only ones open late, J.P. was a…read moregreat help. Very knowledgeable and very helpful, it was refreshing to go to a store and have such professional help. He explained what I needed to do and didn't try to sell me a bunch of stuff I didn't need. Would definitely recommend him.

Blaine knows what he's talking about I have referred a lot of friends with pools here, I used to go…read moreto other places, never again!

Our family had the pleasure to hire the professional services of Scott Rhodes. He and his team of…read moreprofessional workers, built for us, one of the most beautiful pools and spa. Everything was done as expected and finished in the time he promised. My family and I have been enjoying the pool and we highly recommend Rhodes Custom Pools to anyone interested in having top quality service.

From the owner: Specializing in: - Swimming Pool Construction…read more- Swimming Pool Dealers - Swimming Pool Designing & Consulting - Spas & Hot Tubs - Building Specialties