I opened the box with the liner and there are two pin holes in the product. I don't know where the…read moreholes are because I don't want to open the whole thing at this point. As far as a recommend for this company you have it. They have been very helpful with the purchase as well as helping with the replacement of some pieces that were installed improperly and damaged the pool. It was a pleasure dealing with this company. They are definitely a company that still believes in customer service.

Tied to buy pool basket on line, Could not complete due to anti virus stopping. Called company and…read moregot a slew of excuses and was told to use other device. I asked if he could take order, no they did not like doing that. I told him did not like having to work hard to spend my money. His reply was that he was working hard to make his money and he was busy. Hung up and will buy else where. Good luck dude.

Went to Leslie's because my pool water was cloudy and they were the only ones open late, J.P. was a…read moregreat help. Very knowledgeable and very helpful, it was refreshing to go to a store and have such professional help. He explained what I needed to do and didn't try to sell me a bunch of stuff I didn't need. Would definitely recommend him.

Blaine knows what he's talking about I have referred a lot of friends with pools here, I used to go…read moreto other places, never again!

This was back summer 2024. Over a period of at least 3 weeks dealing with them, the Manager lied to…read moreme more than once. In a phone conversation, I finally insisted on the return of my substantial down payment, as the hot tub I ordered was not going to be there on the date or anywhere near that date as promised. I know, as I called and talked with the production company. He proceeded to lie, tried to argue, then when he knew he was caught, he used foul language, and then immediately hung up on me. I called him back the next day, told him I was shocked to hear him use those words and hang up on me. And, he lied again saying he did not do this. I told him I would be there to pick up my deposit on a particular day (a few days later), and if I did not get it, I would report him to his superiors and do whatever necessary by law to get my money back. So, I did end up getting my money that day and went elsewhere. Don't know if he is still there. But, if you happen to go in ask how long the manager been there. If longer than 2 years, beware.

Springfield Pool and Spa recently changed owners, who live out of town. The people who work there…read moreapparently have no vested interest in how the business is doing, nor do they have any interest or concern about customer service. A little over a year and a half ago, I purchased a new hot tub, and it began leaking in days. Numerous trips to fix it, only to have it start leaking in about two weeks. Bull Frog finally agreed to replace the hot after a year and several more trips to fix leaks. Then I started having problems with the replacement hot tub. Now, beware when dealing with Springfield Pool and Spa. Their contract and warranty/guarantee do not cover travel time for guaranteed repairs. My old hot was over ten years old before I needed some work on it, so I had little concern. But after a year and a half, those charges have added up and I am less than fifteen minutes away from their store. When you ask the people at the store about a problem, they cannot tell you anything about how to fix it. They will only tell you they will have to send someone out to look at it and of course, charge you for it. The last time, I got a symbol on the control panel, and I stopped in the store to ask them what it meant because it would not allow me to do anything with the hot tub and there was no mention of it in the Operating Manual. They couldn't tell and said they would have to send someone out. They came out secretly and never indicated they had been (even though I was at home) there. Two weeks later, I got a bill for $218.75, telling me the control panel was so dirty they could not read it. First lie. Then the bill shows a charge for one hour of labor at $175 an hour. One hour to wipe off the top of the control panel? Not to mention another $43.75 travel time. All for something they should have been able to tell me when I went into the store to ask them about the problem and what the symbol on the control panel was indicating. I would stay away from them. They will not help you and simply tell you they will have to send someone out to look at it, so they can charge you an unreasonable amount. They will hang up on you if you call them and say something they don't want to hear, or they will threaten you with turning the dispute over to collection. Springfield Pool and Spa is one of the most disreputable businesses I have dealt with in my 76 years. I should have read the reviews before I decided to do business with them. This review makes 9 out thirteen, the worst they can be given.

best hot tubs around! been going there for a long time and the staff is always helpful and sweet…read more amazing prices for the top tier products.

They have the best spas and pellet stoves, and custom saunas. And their service is outstanding. The…read moreowner Steve loves the Lord and it shows in his face. I highly recommend this business!

Less than a year after purchase we had an issue with the spa. Multiple calls, texts, emails, and…read morethe only response is they will get back to me on a solution. No service, no support, no help. We were promised that buying local would be best so that we had someone to go to for questions, concerns, or issues. That seems to be just a selling tactic that is not true.

No service after the sale. Don't even have the courtesy to return phone calls. My business is…read moregoing elsewhere.

From the owner: American Pool & Spa provides Marquis Hot Tubs, Marquis Swim Spas, plus full service and supplies…read morefor pools.

Started the process of getting quotes some pool maintnance and needed the best person to talk to. I…read morecalled and got ahold of Ally at the front desk. This is the expert I needed. She made the experience easy and professional. I do not usually write reviews, but with service like hers I had to. Call them today and ask to speak with Ally, she will make sure the water in your ground gets what it needs.

I don't even know where to begin here. If I could post 0 stars I would. I wouldn't let this company…read moretouch my daughter's Malibu Barbie pool. Had them install a pool heater. Called them 4 times for the estimate and finally got it. Was told it'd be installed on a Friday but needed half payment first. Okay cool. Waited and waited for the bill. I had to call back the next day and ask to pay the bill. On Friday someone came and dropped off the heater. Didn't tell us they were there or when they left. Had to call the office to see what was up. "Oh they'll be back out Tuesday to finish. They came out Tuesday but didn't get it finished. Again no one told us they were there or when they left. Wed they finally finished install. Again didn't tell us they were there or left. Never showed us how to use the heater. Just sat the owners manual on top of the heater. I tried to talk to one of the repairmen but mid sentence he walked off. This was the worst experience ever.

They now have a greeting salesman that immediately bombards you with questions right when you walk…read morein. Made me want to turn right around. Many of their furniture weren't labeled with price tags or any info at all.

If you prefer quantity over quality, this place may be for you with aisle after aisle of home decor…read moreand household goods. But if quality is what you're after, keep looking as the vast majority of inventory here is mass-produced JUNK. If you do decide to make a purchase, especially something in a box, inspect it before taking it home because, chances are, it will be defective in some way or another. Of course they will let you return or exchange it with the receipt, but it's still a hassle. We attempted to purchase a lamp, and after three different boxes were opened, we gave up as they were all badly scratched. The employee helping us was nice, bet even said himself that "unfortunately this is common."