Great staff. Quality spas. They service what they sell. They installed our spa and it had a minor…read moreissue about 2 years later. I called and they came out and fixed it the next day.

We are absolutely loving our new hot tub! The service is…read morefantastic and answered all my questions. And the delivery was fast in and out of our place in less than 2 hours. I highly recommend this company

Springfield Pool and Spa recently changed owners, who live out of town. The people who work there…read moreapparently have no vested interest in how the business is doing, nor do they have any interest or concern about customer service. A little over a year and a half ago, I purchased a new hot tub, and it began leaking in days. Numerous trips to fix it, only to have it start leaking in about two weeks. Bull Frog finally agreed to replace the hot after a year and several more trips to fix leaks. Then I started having problems with the replacement hot tub. Now, beware when dealing with Springfield Pool and Spa. Their contract and warranty/guarantee do not cover travel time for guaranteed repairs. My old hot was over ten years old before I needed some work on it, so I had little concern. But after a year and a half, those charges have added up and I am less than fifteen minutes away from their store. When you ask the people at the store about a problem, they cannot tell you anything about how to fix it. They will only tell you they will have to send someone out to look at it and of course, charge you for it. The last time, I got a symbol on the control panel, and I stopped in the store to ask them what it meant because it would not allow me to do anything with the hot tub and there was no mention of it in the Operating Manual. They couldn't tell and said they would have to send someone out. They came out secretly and never indicated they had been (even though I was at home) there. Two weeks later, I got a bill for $218.75, telling me the control panel was so dirty they could not read it. First lie. Then the bill shows a charge for one hour of labor at $175 an hour. One hour to wipe off the top of the control panel? Not to mention another $43.75 travel time. All for something they should have been able to tell me when I went into the store to ask them about the problem and what the symbol on the control panel was indicating. I would stay away from them. They will not help you and simply tell you they will have to send someone out to look at it, so they can charge you an unreasonable amount. They will hang up on you if you call them and say something they don't want to hear, or they will threaten you with turning the dispute over to collection. Springfield Pool and Spa is one of the most disreputable businesses I have dealt with in my 76 years. I should have read the reviews before I decided to do business with them. This review makes 9 out thirteen, the worst they can be given.

This place is absolutely amazing. Employees are kind and friendly and welcoming will definitely be…read morecoming back for any future spa or pool needs. They gained a customer for life 10 out of 10 recommend this place.

i would highly recommend Rhodes custom pools. The quality of work is second to none, the attention…read moreto detail and craftsmanship is incredible. They built my 50ft pool and also coordinated all aspects of the hardscape design that included pavilion, stone walls, custom iron fencing, outdoor gas fireplace, outdoor kitchen, as well as landscaping. the communication throughout the project was exceptional and the pool itself has been spectacular. The final price for pool construction remained true to the original bid that was given, no hidden fees or price increases. the customer service that they provide has been outstanding, answering all of my questions promptly and thoroughly. I would highly recommend Rhodes custom pools to all of my friends and family. The quality of their work is unbelievable.

Our family had the pleasure to hire the professional services of Scott Rhodes. He and his team of…read moreprofessional workers, built for us, one of the most beautiful pools and spa. Everything was done as expected and finished in the time he promised. My family and I have been enjoying the pool and we highly recommend Rhodes Custom Pools to anyone interested in having top quality service.

Went to Leslie's because my pool water was cloudy and they were the only ones open late, J.P. was a…read moregreat help. Very knowledgeable and very helpful, it was refreshing to go to a store and have such professional help. He explained what I needed to do and didn't try to sell me a bunch of stuff I didn't need. Would definitely recommend him.

Blaine knows what he's talking about I have referred a lot of friends with pools here, I used to go…read moreto other places, never again!

We have had a great experience with this pool company. They are always trustworthy, knowledgeable,…read moreand willing to take the time to answer questions about our pool products and maintenance needs. They have helped us with everything from water testing and chemical balancing to repairs and installation advice. Their staff is patient, professional, and clearly understands pools inside and out. Whenever we bring in a water sample, they explain the results in a way that actually makes sense and recommend what the pool truly needs instead of trying to oversell products. They have been dependable for repairs and extremely helpful during pool setup and liner-related questions as well. It is hard to find a company that is both honest and experienced, but this team has consistently been both. Highly recommend to anyone looking for reliable pool service and support.

ISPS did a great job installing my in ground pool liner. very detailed and took the extra time to…read moremake sure everything was perfect sometimes working really late and in the cold. thank you for your customer care ISPS.

Internet order Quick response to questions…read more Very thorough in those responses Prices were good Shipment was quick (received next day). Would certainly do business again.

I opened the box with the liner and there are two pin holes in the product. I don't know where the…read moreholes are because I don't want to open the whole thing at this point. As far as a recommend for this company you have it. They have been very helpful with the purchase as well as helping with the replacement of some pieces that were installed improperly and damaged the pool. It was a pleasure dealing with this company. They are definitely a company that still believes in customer service.

Horrible company. They had an agreement with The Villages of Wicklow to open the pools. They showed…read moreup, took the cover off and left. Liars and thieves. Stay clear of this company. This is the condition they left the pool in.

The owner called me today to apologize for the poor service from last fall. He said he has come out…read moreof retirement to take an active role in the business and earn back the good reputation they previously enjoyed. He is working with us to remedy the situation. This level of accountability is a rarity and I appreciate it! I will update the review after they work on our pool this spring.