Save yourself a headache. Save yourself wasted money. Save yourself wasted time.... Avoid. Avoid…read more Avoid.
When we first met Alicia at the Home and Garden show, we were so excited! She appeared to understand that budget was of the upmost importance for our project, as it was for my parents who have limited funds and are of retirement age. We made it clear from the beginning that we wanted to do some of the work ourselves to save money, and she ensured us that she provided Ala-carte services and that would be OK.
Fast forward 4 months... We were given only her suppliers as options for finishes, appliances, etc, most of which were twice as expensive as they are for similar quality through other venders (which we found out by going out on our own with the blue prints and getting our own quotes, since she only offered us quotes from her vendors that no doubt give her a commission for the sales)
We asked Alicia multiple times throughout the design/planning process if we should get a contractor out to look at our space (we are converting a garage into a Junior ADU) to ensure that the project was feasible and could be done within our budget. She repeatedly told us that contractors don't get involved until we are in the permitting process and closer to the start of the project.
When the plans were "complete" Alicia told us that we had gone to permitting. What we found out days later was that we had in fact not gone to permitting, but rather she had sent the file to a "permitting company" who told her that they would need 4 sets of printed plans to submit, stating that Santee only accepted plans on paper. The printing cost us an additional $200+, and when we looked on the City of Santee permitting site, it clearly stated that they were no longer accepting paper plans as they were transitioning to an online permitting portal in the next week. We also found out that the "permitting company" she was using was nothing more than a messenger service that delivers the plans to the city, and are not involved with anything further... but they charge $100 to deliver the plans, and wanted a blank check for permitting costs.
Once we entered the permitting process, Alicia arranged for us to get bids only from 2 contractors that she worked with. Fortunately, we decided to get some bids on our own, and had 3 additional contractors come out to look at the space, and review the plans. This is where the wheels really fell off, and we realized that we had been misled from the very beginning! Let me break it down for you:
1. Alicia had an engineer review the plans and complete the engineering portion of the blue prints without relaying any information on the project, or having them look at the space. When we had our own contractors review the plans, they noted several things that the engineer had written into the plans that dramatically increase the price of construction and were completely unnecessary by city code, or any functional reasons. Some of these issues included that he wrote that we would need an entirely new roof for the whole house - even though had he asked, we had the roof replaced just 4 years ago, and the construction did not involve the roof in any way. He also added an entirely new slab over the existing slab, that would not only take away about 5" of the height of the space, but also add an additional $6000+ to the project with no purpose whatsoever.
2. Title 24- again, we were not given a choice in who did the title 24, and it also was not done correctly. For example, our plans called for a mini split unit in the new ADU, as we wanted it heated and cooled separate of the main house, however despite the mini split being on the plans, the Title 24 reviewer also put that we would need to connect ducting to the main house central AC/heater.
3. Early in the design process, we made sure to point out to Alicia that the current garage had curbing that extended beyond the current stud walls, and she ensured us that would not be an issue, that they would just fur the walls out to account for it. The problem is that SHE DID NOT ACCOUNT FOR THAT IN THE DESIGN MEASUREMENTS, causing her design and all the plans to be off by over 40 sq. feet in a total space of 350 sq feet, Making the whole design useless.
When we notified Alicia of all of these concerns via text, and told her that we were having to completely start from scratch, being unable to use anything she had provided us, rather than reaching back out to us to discuss and try to make things right, the only thing she did WAS SEND US AN ADDITIONAL BILL! All in all, we paid her over $10,000 and are not able to use a single thing she did for us! Save yourself the trouble, and AVOID HER!
In the end, we found another company who is able to do plans, engineering, title 24, permits, and all-inclusive construction for half the price quoted by any of the contractors she works with, and without the additional costs that she creates with no purpose whatsoever.