Worst, I should have given a zero rating. As a mother of two , I have faced worst after giving my car for service with Springfield Acura service Center. They have a prejudice. After the service, they did not clean my car. The service consultant did not communicate to me about what needs to be done with the vehicle. They kept my car for 3 days and the A/C buttons in the back of my car were removed. Now to my horror, the Air condition does not work and the service consultant did not inform me . The manager spoke and said sorry and offered to help in the future so I thought may be they are ok. Then, he said he would offer free oil change, what more do you want. This shows their level of commitment to the customers. This level of service is totally unacceptable. Now, to the horror of horrors the A/C in the car does not work and my kids and me are suffering. My car was perfectly ok 6-8 months back When some work was done and again the Springfield guys took more than $2500 for servicing my car. I called them again to ask about the A/C. The foreman called saying the A/C check is not included while performing a check of your car. I clearly remember asking them to perform a basic check to find the problem areas. Now the foreman says the problem check of the car does not involve A/C. Paid them more than 2500 dollars just on October 2019, with no new issues. Now they gave an estimate which does not include the A/C. We and the kids were fried while taking the car in peak summer, as we did not know the A/C was not working . read more

My recent experience at Springfield Acura was 5 star! Felipe Miguel was patient, professional, and knowledgeable. He was able to get me into A new MDX with a payment I was comfortable with. He took the time to go over all the feature of my new vehicle with me. This is why I have been a loyal Springfield Acura customer, there service is the best. read more

Not even worth 1 star. I would never recommend them to anyone - the place is a scam. Save your time and money. GO TO DENIVLLE!! Did they greet me with a smile and spoil me while I was there? Yes, they are sales people, if they didn't, they are lousy at their job. -Because I put a large amount of money down got no deals. I ended up paying more at the end then what the car is being sold for and was told by the finance guy (who is very rude, pushy and made me very uncomfortable) that's how it goes.That's how it goes? Every other Acura deal offered me better deals and I am already trying to trade it in after only having it for 4 months. -Didn't even get a free oil change package was told that Acura doesn't do that - LIE Denville does. -They tried to sell me the car off the lot that had been used for a demo and when I said I wanted a new one they grunted at me. -They never gave me a copy of my credit score. I followed up multiple times for it too! - After my purchase I was contacted on my personal cell phone by a text message from the dealer telling me to fill out a survey and give him 10 stars. He followed up a second time when it wasn't done. Is that how they get good reviews? Nagging their customers? -After having my car for less then a week the navigation broke. They told me they needed my car for 1 day but instead, kept it for a full week. I did not expect this and wasn't prepared and needed something out of my car for work. I asked if they could overnight my work badge to me to save me an hour and 1/2 round trip drive. They said no. I wasted my time and gas on something that was their fault. -Came in complaining of noisy brakes, the tech said nothing was wrong. Left there and immediately, and on the same day went to another dealer where they identified a recall, yes let me repeat recall of the brake pads (so having a car for 2 months recall on the navigation and brake pads) - Because my licenses plate was screwed on with the wrong screws and done sloppy by the sales man, it resulted in a rattling noise and took a tech from a different location quite some time to fix. Overall the experience of me purchasing my first car at Springfield was a disappointment. I am very insulted looking back at the process and do not plan on ever returning, recommending, or speaking to them. I have switched services to Denville and couldn't be more happy! read more

be aware of this dealer, just found out they sold me a car with structural damage, they show me a car fax that did not show that, now that i tried to trade the car, car fax showed car was involved in an accident and received structural damage in the front and both sides of the car 2 month before car was sold to me.... they are selling crash cars...... be aware!!!! read more

Springfield Acura - CARFAX - Car Dealers Near Me - Springfield, New Jersey

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If I could put 0 stars, I would. I made an appointment for a oil change & a diagnostic for Saturday afternoon. A rep reached out to me to confirm my appointment. I arrive to the dealership on Saturday and the employee tells me they can't do the diagnostic because their technicians aren't there on weekends. I questioned why it was available to request for to begin with online, but I decided to let it go. After my oil change, the employee makes an appointment for my car to be diagnosed 8am Monday morning so I left it there for the weekend. Monday comes and I'm waiting all day for someone to call me, no one calls me. I call the service department, no response. I call the sales department, no response. I call the management office, no response. My fiancee had to leave work early to go to the dealership for the status of my car. The car was parked in the same exact spot that I left it on Saturday morning. No one ever looked at it or even knew it was there. Once again I was calm, mistakes happen and we rescheduled for Tuesday morning. For the record this whole time, my fiancee & I only had one car and we have a 9 month old baby to bring to daycare every day. Tuesday comes and once again I'm waiting all day for someone to call me, and no one calls me. I'm calling every hour and no one is answering. FINALLY at 1:46pm someone calls me. He proceeds to tell me that they cannot diagnose my car because there are two nails in the tire. Two nails? I put those wheels on Saturday morning and drove to Acura, I obviously would have saw two huge nails. ONCE AGAIN my fiancee had to leave work early to go talk to the employees in person and they damaged my vehicle. They broke my side skirt & splitter, then ran over the two nails that held those parts on. They took NO responsibility. My fiancee asked for the manager & no one wanted to accommodate us. They kept telling me I brought the car like that. NO I DID NOT. I literally JUST put the wheels on & the splitter and side skirt was on the car obviously. Then when she gets to the dealership my splitter is hanging off the car & the two nails are inserted in the two tires. We politely asked for the tires to be plugged covered by Acura, they refused. I demanded a new tire since they damaged my vehicle, they refused. Everyone was VERY rude & nasty once we caught them in their lie. They were taking advantage of the fact that we had no proof. Then the technician kept blaming the aftermarket parts on my car for the problem I originally came there for. Uh excuse me, do not tell me whats wrong with my car when you refuse to test drive it & you DAMAGED IT. They really wouldn't just plug the tire & diagnose the car. The fact that this is an ACURA DEALERSHIP providing this horrible customer service is a disgrace. My fiancee demanded the keys back & they said "no they have to pull it back into the shop to wash it." OH! So you can drive it back into the shop to wash it, but you cant drive it up the block and back to see what the problem is cause of nails YOU PUT IN MY TIRE. Tuesday night I come back with my fiancee to complain. We kept asking for help & no one wanted to help us. They were ignoring us & giving us rude responses. Hello! We wouldn't be back if you would have just fixed what you broke! So the technician meets us at my car. No hello, no how can I help you, he just walks over and stares at us. I tell him "I did not bring you the car like this, you need to plug this before I leave." He was being very rude & abrasive saying i brought in the car like this. NO I DID NOT. For the record, I am a Honda/Acura enthusiast who loves working on & modifying cars. I'm pretty sure I would notice if one of my parts was dangling on the road or if there was two HUGE nails in my car. He was being VERY rude to the point where it turned into a shouting match. Acura refused to just patch the tire. Then he brought up how i brought my TSX to them on a tow 2 months ago. Oh yeah, cause thats so relevant to you putting nails in my tire today. The one technician said the other technician brought in the car like that. Then the other technician said the first technician brought in the car like that. Oh so you miraculously both drove & did not drive my car into the garage ?! This ended in me stomping off the dangling splitter on my car & softly tossing it to the technician saying "throw it out." Then I got in my car & peeled off. They will NEVER see me at Springfield Acura again. Jokes on them too. Shortly after I drove to a local mechanic and the mechanic quoted me for a VERY Expensive repair. Money that Acura missed out on because they didn't want to give me a $10 patch or a $100 tire on the house for the inconvenience. I will NEVER buy another Acura again, they should be ashamed of themselves that this is the customer service that an LUXURY dealership provides. My car was at Acura for four days, nothing was looked at, nothing was repaired, and we weren't accommodated in the slightest way. Embarrassing. read more

The experience I had with Josh @ Springfield Acura, leasing my MDX was the best I've ever had in the last 17+ years I've been leasing new vehicles. He was thorough, knowledgeable, patient and very modest. The fact that he was not a "pushy" car salesman solidified my desire to work with him. It is this type of an experience that will get me to return years later for my next lease. Thank you Josh for a pleasant experience! read more

When I first start coming here about the 5 years, I had the best guy in the service department helping me. Then the guy left and I had to deal with the terrible service provided by everyone that works in that department starting with the service manager Jaime. I will say that I am happy that I did not buy my Acura there and WILL never buy a car there (and I'm looking for buy a new ACURA in the next upcoming months) I sometimes go back and try to give them another chance and they fail each time. They are really the worst even when making an appointment. It takes you 12 minutes to make an appointment. Do these people have a GED that work there? I can't. read more

I really love my MDX, but I opened the lease at Paragon in Queens but live in NJ. So I do my services at Springfield. My experiences thus far leave me wanting to turn the lease in early and go back into the loving arms of BMW. This place isn't open on weekends (how is this even possible?) and none of the voicemail messages are setup so you never know if you've even reached the right department. This wouldn't be an issue but it doesn't seem like anyone ever picks up the phone. On the off chance you do reach a live operator, they are faster to put you on hold than a Chinese restaurant on Christmas Day. Service recall? Let's have you run around for two hours while never returning a call or helping you find the right person! Play hot potato with service/reception/sales/parts? Have fun being put on hold! Waiting room that looks like a 1990s porno set, complete with sticky black couches and pastries of dubious origin? We're the spot for you! Seriously, though, mid-tier luxury cars are a commodity- you're going to win customers through after-sales service and care...and this place fails miserably. Again, love my car but there's no way I'm going to buy/extend my options here. I gave it a shot but I'm not risking having to go back here for servicing. read more

Lazy Service Department. I brought my car to them to get an estimate because someone 'hit n run' my driver side mirror and damaged both the mirror itself + the black housing around it, everything else works fine: actuator, heat, side mirror lights, etc. The tech came out and saw the damage and told me that we need to replace the ENTIRE Mirror assembly, which would cost around $800. They said that they do not want to just replace the mirror because the actuator 'might' break. The reason why i brought the car to them is because they are the expert with Acuras. I was very disappointed at this. I called Bernardi Acura of Boston and consulted their parts department. He them advised me that i do not need to replace the ENTIRE Side mirror for this, just the case and mirror which cost me $150 for both. I have bough a few parts/accessories from them since they are well recommended in Acura/TSX/Honda forum internet peoples and they are absolutely correct. (i wish i live in Boston Go Pats, Celts Sox!) Piece of advise stay away from this stealership and save your money. read more

Just spent an entire beautiful summer day here, ready to buy a car, only to be the victim of a bait and switch at literally the very last minute. So poorly handled by all involved including Jimmy the GM, and such a frustrating and disappointing experience - there are many places to purchase an Acura - I would avoid this dealership at all cost. read more

Reinforcing from other people's comment, these people are really bad terrible and I would not deal with them again. I purchased used Honda Odyssey 2 years ago which I didn't want to because tires were worn out so the manager came out and said that he can change the tires for an additional $1000 so the tire change order written, sales agreement made and hands shaken for the impending deal; I agreed to pay for the car. I was told to pay $1000 for tires separately after car is sold and I was OK with it. After singing documents and paying for the car, Nick (the manager) refused to change the tires for $1000 because tires labor/material costs more. It was extremely un-honorable and deceitful act but it came out of his mouth as natural as saying hello. I reminded him of printed and signed order so they asked me to come over the next day .. and following day after and so on .. One lie after another, wasting my time driving to the dealership fruitlessly and spending long hours in the waiting rooms only to be told to come back tomorrow, I took the car to another dealership and had tires changed. The fact that Wan Lee the agent and Nick the Manager both retreated from the written order agreement was unbelievably shocking. DO NOT TRUST them. I looked for my options and the only option was to sue them in civil court which I didn't but should have. read more

I have been receiving calls from Springfield Acura on my cell phone for over a year. These calls are intended for someone else--someone who takes her car to Springfield Acura for service. I receive calls to confirm service appointments, to follow up on service appointments, to give survey feedback, calls from Acura research centers, etc. I have called them at least a dozen times to tell them they have the wrong number and ask them to change the telephone number in their system. Each time someone tells me they will/have taken care of it and the next day or next week I receive another call or message. I just received a call from the Acura service number and when I told the caller the whole story once again, he replied "I have nothing to do with that" and hung up. This is getting infuriating. read more

DO NOT TRUST THIS DEALERSHIP !!!!!! This is one of the worst dealerships around I am a disabled female senior citizen I recently leased a vehicle from this dealership. They said they would pay my old lease out not a problem. This was 4 months ago today, I'm in collections for the remaining balance of a lease that I was told by Anthony Bruce, customer service rep that it would be taken care of. Who knows where my vehicle is. Now Gene from finance dept is working on it for 3 weeks supposedly a check was issued but no one knows where that check is I am beside myself with the disrespect I am experiencing from this place They are destroying my credit which I worked so hard for they do not care. At this point I have to retain a lawyer to try and straighten this disgusting problem out. DO NOT trust this dealership. I'm sure there are other Acura dealers that would appreciate your business not try to rip you off and cause you stress. read more

NO STARS! Dick Young, a completely unprofessional washed up salesman hung up on me after I inquired why a second gear inspection recall was not performed. Blatant liar and then after not being able to explain, hung up. RECALL 62643 DO NOT GO HERE! Just another place to get ripped off. BBB notified already. THANKS DICK! read more

Pleasure to deal with and unlike other experiences I've had when buying/leasing a vehicle. Manny was very easy to deal with and the process was painless. read more

I worked with Andrei and my experience was amazing. He stayed patient with me and cared about my needs. He made my transition to an Acura seamless. This was by far the best experience I have had at a dealership. I strongly recommend Andrei! read more

I will never bring my car back here, the service consultants are super slow and inconsiderate, they also don't know what their talking about. If you want to drop your car off for an oil change and wait 3 hours, this is the place to go. They are horrible with scheduling and timing. Please stay away. read more

Update: I just had my second purchasing experience with Rich Passananti, and it was even better than the first. Rich was with me the whole way from start to helping me unscrew rusted screws, to put on the new plates. I would recommend Springfield Acura to anyone looking for a pleasurable auto experience. read more

The sales manager was an unpleasant person to deal with. They were quick to say everything in order to get the deal, but after the deal was done the promises were not kept. I am extremely unhappy with them and will not ever go back to them again. read more

Best customer service I have received. The salesman Adam Links was very honest, helpful, and knowledgeable. Would recommend them to anyone.

Great service department Very organized and efficient; keep you updated on status and give quotes before doing anything not planned. Friendly; used them for 15 years and very pleased. read more

So, Ryan the manager contacted me and recommended that I speak with Valerie. Let's just say that Valerie was a breathe of fresh air to this whole experience. She listened patiently to all my concerns and ensured that I got excellent service. She was able to schedule my appointment and accommodating when I had to reschedule it. The service representative that I worked with - Steven was very helpful and informative. He took his time to explain in great detail the diagnosis of my car and shared other useful tips. If there was ever a turnaround in service, this is it. read more

Had a great experience this is our second car in 7 months first car we got was an Acura ILX (got an amazing deal) and just got an Acura RDX AWD (for an even better deal) we are so happy. Got both our cars from Anthony Bruce (I recommend him seriously so helpful and patient with my crazy family lol) all of the managers are great! They all have upbeat attitudes and really want to help. We made the mistake of going to Acura of Wayne and I hate to say it but they were horrible !! Didn't even want to work with us they just let us walk right out which I find bizarre. These guys did everything in their power to make sure we didn't leave without getting a car we wanted for a price we were comfortable with! Very satisfied! read more

I can't recommend Springfield Acura enough. Jeff and Rich were great to work with, and even though I was buying a used Hyundai I felt like I got the same amount of help and attention someone buying a brand new Acura would get. If I had to buy another car Springfield Acura would be my first stop. read more

All the service advisors were very helpful. Service was done quickly and as expected. My only complaint is that the service waiting area is tired and does not reflect what i expected from an Acura dealer, which bills itself as a "luxury brand." I've had my car serviced at other Acura dealers, where their service area is more comfortable, spacious and newer. read more

I was car shopping for a few weeks and this dealership was by far the most pleasant, easy going and accommodating. I never knew shopping for a car could be as much fun until I met Essam, Greg, and Jeff. I was very happy with the deal, very happy with the car and even happier with the complimentary snacks and refreshments. After receiving the quality care and attention that I did, I will most definitely be returning to Springfield Acura. Thanks guys!!! read more

I would highly recommend this dealership. I had an amazing experience with sales representative Adam Links. He was extremely helpful and had extensive knowledge on all of the features on the MDX that I was interested in. Outstanding customer service experience. read more

I have purchased 4 brand new TL's from this dealer. About a week ago, I explored buying a '17 TLX as my present '12 TL payments are completed. Began the process by visiting the web site and on this site, it shows a box for a e-quote. Filled it and requested a quote on a 2.4 tech and non- tech model. Got a voice mail from a Leyla Marks, advising that they have very aggressive pricing and that they will match any other dealer's quote. Called her on the phone # that she left on my voice mail and advised her that I called and would appreciate a call back. Waited a few days and e-mailed her advising that I live some 30-45 minutes further South and would appreciate a quote prior to visiting the dealership. As of today, a week later, no communication whatsoever. Very disappointing as in the past I always asked and received quotes. Must be different management. Ps. It must be a problem getting quotes from Acura dealerships. Since I have not heard from Springfield, I asked for a quote from Open Road Acura of East Brunswick. Received a e mail (since deleted from frustration) urging me to visit the dealership. I answered that I would do so once a quote was received. Got a response, that she did not realize that I wanted a quote. LOL Silence since then. To me buying a car is the worst experience imaginable. Sick & tired of the salesman going back/forth to their supervisors to get answers to a counter-offer. One time, I swear, the poor salesman went back/forth some 8 times, before I walked out. read more

I would never walk into this dealership again. Poor service from the sales people, bald face lies said right to my face by the managers, and finally after agreeing to finance figures, was shocked when the figures were much higher when I met with the finance manager. read more

This review could of totally went another way... this Saturday I figured let me get an oil change bright and early. I desperately needed one. I was unsuccessful making the appt online and it's really hard getting thru to a live human in the service dept. As soon as I pulled up valet tried to shut me down. They claimed they were very backed up. Understood... but I was annoyed. The individual from valet, I think his name is Rob, tried to have the service dept make an exception but they still weren't having it. So, I kind of let Rob have it because my annoyance was a little over the top. I was expressing my frustration with the website then the lack of anyone picking up the phone... and then Vinnie... this great guy named Vinnie saved the day. He overheard me and told Rob we'll take the car and give her a loaner so she can take care of her business. Talk about taking care of a customer!! I was so thankful and extremely satisfied that Vinnie understood me... or maybe he just wanted to shut me up lol - either way I am grateful! And sorry Rob... I felt bad but he did a great job too. Made sure my insurance card was updated (long story) and kept his cool even when I was annoyed. Thanks guys! read more

The service I have experienced here is amazing. I bought my car in December by Andrei. I went to multiple dealerships before coming here. He was very honest throughout the whole process. I also came here for my first service yesterday and got nothing but exceptional service- the staff is friendly and made sure i was in and out. Overall, i recommend this place to anyone looking for a new car. read more

I brought my truck in after work and they said it's too late to look at it after 4:30pm I said ok I will bring it on Saturday I was told no because they only have one guy and he can't be tied up with that all day. I said so what can I do? Then he said you can bring it early in the morning what time you go to work, I said I work in the hospital I have to be there at 7am, he said he didn't know if someone would be there around then. I said I could bring it on lunch. So I brought it on lunch and had a coworker bring me back to work and bring me to pick up the truck after work. Steven said the trunk isn't working because the TPMS unit it's not working properly that controls the sensor to the trunk thats why we couldn't get two fobs when you came in before Steven said. I asked why didn't they see that before he wasn't sure he said it probably just went. So I said thats why the technician wasn't able to program both fobs, Steven said no its because the TPMS unit I said but it didn't show that then but that's the reason now? He said it would cost $745 I said but the other fob could of last longer correct yes Steven said but it was going. He said if I wanted to get it fixed it will cost $745, I said the warranty won't cover it? Steven said no you warranty is expired, I informed Steven I had extended warranty he said do you have the paperwork I said yes its in the truck he said I didn't know you had an extended warranty. I'm saying to myself you didn't ask. So he called extended warranty and they said I had to be farther then 40 miles from where I purchased it to use it so I had to take it back to Openroad Honda. Openroad Honda Kyle called me and said he took the truck to East Brunswick Acura to get looked at and they said the fob you purchased from Springfield Acura was for a car like a TLX or something like that. I said are you sure he said the fob has a car on it not a truck. I said I will go there. I went 4/21/20 and had Steven again and he said well you have to go get the fob I said its being serviced I'm not driving more the 40 mins away to get a fob bring it back to get a new fob and drive it back out 40 mins away again! This is no fault of mine I purchased a new fob with trust that you are selling me the correct fob for my vehicle. I said can you ask someone Steven said I know their going to say no, I said could you just ask. Steven came back 5 minutes later and said there working on something. I said ok. Then Steven came back with an open fob and said here you go. And we need the other fob back and that I'm responsible for it, I said I will makesure it gets back. I then take the fob out to East Brunswick Acura and spoke with the Service manager and he said he will get it working and he doesn't know why they said the TPMs unit is not working? I said I'm not sure he said don't worry. I then took the wrong fob back to Springfield Acura and had a few questions. Steven was little short with me, I said well I just want it done right. I made a call the person I was talking with said just give them the fob and take a picture because you paid for a new fob plus programming. Now I have to get it programmed somewhere else because you saying you can do it even though you programmed the first one that was a car fob and not a truck. I said will they credit the program fee Steven said no I said is there a manager here he said no not till Friday, I asked for a card and Steven said you have the fob I said of course! I gave him the fob and he said I need the bag too I said this is the bag for the new fob you gave me why would you need this he said he had to put it back in inventory I said well I need the bag to the fob you just give me incase there is something wrong Steven then said keep the bag and don't come back! Your not welcome back as I was going out the door, I popped my head back in and said excuse me I can't come back because you give me the wrong key and I can't keep the bag for the new fob you just gave me? The bag it came in. I'm the wrong one and being kicked out because the service center made a mistake! No one ever apologized at all for my inconvenience or their mistake. Everyone is allowed to make a mistake where human no one is perfect but at least apologize and not treat me as if I'm bothering you because it's being brought to your attention!! The experience he was unbelievable I could not believe Steven spoke to me that way!! I'm a Healthcare worker and I can't kick patients out because of anything we did or anything they said!! I guess this is acceptable behavior at Springfield Acura, I wanted to make this my home service provider but I was wrong!!! Steven needs a customer service refresher!!! read more

I've had surpringly poor experiences with this Acura dealer location. Service - After I had my CL 2.2 serviced there, I got in the car to find a used tea bag placed on my leather passenger seat along with empty sugar packets, plastic cup lid and plastic stirers. When I went inside and complained to the Service Department they looked as though they did not believe me and with a wry smile, simply offered me a free oil change. No apology at all. Sales-When I was looking for a new car, I found the Sales Dept difficult. Despite having a clean, used Acura for trade (although with high miles) they would not offer me ANY money toward a new Acura. Negotiations for a new car began with a $1000 over list. The car I was looking for was not in stock, but was being delievered 'next week'. I placed a deposit on the car and signed their contract. When the car 'arrived' and went to the dealer to finalize the purchase, I found that it did not have the interior color I had wanted-but was asked to 'see if I liked it'. I did not. It was the same car they had in stock the week before. This dealer said the car and features I wanted was not available in the tri-state NY/NJ/CT area. When I asked to have my deposit refunded, I was told the regular cashier was out and no one in the dealership knew how to perform a credit card refund. I was given the name of a person to contact the next day to obtain my refund. When I called her the next day, she is not a cashier at all, but handles the title and registration paperwork for the dealer-and knew nothing about my refund. She transferred my call to the Sales Manager who grudgingly told me to come in for the refund. When I arrived at the dealer for my refund, he kept me waiting and stewing in the showroom for over 30 minutes until my 'salesman' happened to walk in for work and finally then received my deposit refund. No apologies. Later than day, I went on the internet and found that the exact car I was looking for WAS available at an Acura dealer near my parent's home in NY! I went that weekend, bought the exact car I wanted, and for three hundred dollars less. Lies, double talk and poor customer service prevail. I would not buy a spark plug from this outfit. read more

They were ok when selling me a car, but the service since the sale has been very bad. They don't return phone calls and have not fixed mistakes they made with the registration. read more

My husband and I came in on a Monday to test drive the RDX, we were serviced quickly and the beginning of our experience was pleasant, after meeting with Felipe we filled out the credit application and were told to add the car to our insurance. When that was completed Felipe came back and said I'm sorry but Acura denied you. My husband has nearly perfect credit and a good salary and has leased to Honda Finance before. Imagine our surprise. Felipe told us to pay down some of our debt and come back in 3 months, I was appalled. In his defense, we made a mistake on the income on the initial application. But when we tried to correct it he gave us the same answer. So we tucked our tails and went home. I called DCH Montclair Acura, told them what happened only to find out that Springfield Acura never submitted our information to the bank .... apparently we were profiled. Acura this almost cost you a customer. But thanks to DCH Acura I've got my 2020 RDX and I'll never go to Springfield Acura again read more

Don't waste your time on the dealership. They will insult you on the phone and tell you to shop somewhere else.

******UPDATE******** So, I'm knocking off two stars from my original review due to Acura's post-car-buying customer service. Or lack thereof. It seems obvious now that the wonderful treatment we got in the beginning was due solely to the fact that they wanted to make a sale. Typical. They made the sale, they messed up in the process, they promised to make it right.... and then never did. My husband, who travels a lot for work, left several messages over the course of 2 weeks asking for a callback... and nothing. Radio silence on the side of Acura. Very disappointing, but after reading the other reviews here, I guess I'm not surprised. ************************************************************************************************************* This is only the 4th car-buying experience I've had in my lifetime, but it was easily the best. Part of that, I think, is due to the Internet and how easy it is now to do research and compare prices. After deciding we wanted to see the MDX, we made a family trip (with the kids) to Springfield Acura. The kids enjoyed seeing the car, looking at all the features, and then they enjoyed watching a movie with drinks and popcorn in the lounge area while Mom and Dad talked over some things with our sales rep. We found him to be friendly and incredibly easy to talk to, but without the pushiness that I have always associated with car dealerships. We weren't ready to make a purchase that first day, but we did get into numbers, the trade-in value of our existing car, and various accessories we wanted. When we started to explain we needed to leave, I expected the sales guy to push us on deals or incentives if we bought then and there... but there was none of that. It was refreshing. After doing a little more research, we returned to Springfield Acura and bought the car we wanted the following week. They had the model/color we wanted in stock, minus accessories we wanted, which they ordered. When I returned with our new car to have the accessories (roof rails, hitch, etc) installed, Acura hooked me up with a free loaner vehicle, which I've never experienced before. It was truly great not to have to ask friends for rides to/from a dealership for service. Everything about this was perfect.... except a misunderstanding on the accessories; On our first trip to Acura, we talked about getting the hitch-mount accessory because we want to get a bike rack that can hold 4 bikes (for our family of 4). While discussing all of this with our sales rep, he told us that Acura has a hitch-mount bike rack if we wanted to get both the mount and the bike rack at once. Thinking of the convenience of being done with the bike rack thing all in one hit, we went for it. Unfortunately, it was only after I picked up the car that I discovered the Acura bike rack accessory only holds TWO bikes. While I am mad at myself for not double checking this prior to making the purchase, I hold Acura responsible for this error because we were VERY clear in our desire to get a rack that holds 4 bikes. We said we wanted a bike rack for 4 bikes, so when the sales guy said "hey - Acura has a bike rack," - we just assumed it was for 4 bikes. Stupid assumption on our part apparently, but instead of being so eager to sell marked up accessories, why doesn't Acura take the time to make sure that the customer understands their accessories?? For some strange reason, Acura can't/won't take the bike rack back. So, we're stuck with it. They've offered to "see what else" they could do, which is a nice gesture and while it doesn't totally fix it, it does demonstrate good customer service. But beyond that ridiculousness - this was excellent buying experience. We would recommend... just pay better attention to the details than we did!! read more

I've been leasing an Acura MDX for the past 12 years (I leased a Lexus for 3 years in between). The vehicle itself is excellent for value and quality. However, I will no longer shop at Springfield Acura. In fact, we recently went back to Lexus and the sales & service experience is much better. First of all, the sales team at Springfield Acura was always pretty good (with the exception of their sales manager 6 years ago - can't remember his name but he is now sales manager at Springfield BMW, I think his first name is Joe? But is the the epitome of sleazy fast-talking salesman) In fact we also looked at BMW at the saleman was great. But then we met the mgr and we walked out. My issue with Springfield Acura is the Service Department. Oour salesmen always told us that when you lease for 3 years, all you really need to do is oil changes. However, almost every trip to Springfield Acura Service Department resulted in a "sales pitch" for unnecessary service. They try to talk you into services that a brand new car shouldn't have to have. This gas been going on for several years to the point where I dreaded taking my car there because I knew that they would try to get me to do more than what I went in for. I suppose this is a money-making trick but I also have a Nissan and I've had other cars but never experienced such a pushy service staff. I also have a major problem with their financing company, Hahn Financial. We had a problem with an autopayment set up and when a payment was missed, Hahn Financial treated us like deadbeats trying to avoid paying their bill. Mind you we've been leasing Acuras for 12 years and never missed a payment. One late payment because of a routing issue and the nasty phone calls started. I will NEVER lease a care with Hahn Financial again. The final straw for me was how Springfield Acura treated my parents. They were also "long-time" Acura customers. There car was recently broken into and all their credit cards were stolen. They called Springfield Acura to order a new window but they were told that they must pay for the window first. They live 30 minutes away and didn't want to have to make an extra trip to the dealership just to give them a check for the window. They told the service department that they had no credit card b/c of the theft so a check was all they could do. Despite being long time customers, Springfield Acura refused to order the window until my parents gave them a check. So they had to make two trips just because of Springfield Acura's policy. Again, not the type of customer service you would expect from Acura. So great job Springfield Acura! Within a span of one month, you lost two long-term customers because of poor service. You probably don't care b/c the car will continue to sell itself. However, if you do want to purchase/lease an Acura, I would strongly recommend another dealership. read more

3 days later and I still have not received my registration. They are telling me it should be here by Monday. So they are perfectly ok with my driving without a registration and expired temporary plates for a week! Now when calling to try and sort this out, I am being put on hold for 10 mins at a time. read more

I cannot say enough good things about this place. I understand not everyone has had a good experience, but mine was awesome (didn't deal with Sales, just Service). I financed a used RDX from another Acura dealer and on a Friday at like 3pm I start driving and like 3 minutes later a bunch of scary warning lights go on. I called the dealership where I bought it. They were super dismissive and told me I can't have it looked at until Tuesday and they have no loaner cars available (I understand this is super last minute but I have three weekend doctors appointments for a major health issue as well as jury duty on Monday). I was hoping that I could bring it by and they could at least tell me if it was a real issue or just a sensor. But they won't. I have no idea what to do so I google it and it tells me to turn my car off and turn it back on. I try that and my car won't start! I freak out and call the dealership again and they still won't help me. I finally get my car started again and call every Acura dealership in northern NJ (literally, Wayne, Denville, Montclair, Ramsey, New Rochelle) and Springfield was the only one willing to at least try and take a look at it same day. I rushed there even though the service techs leave at 4 and I didn't get there until 4:30. Matt took my car in the back, I waited about half hour, they got my sensor off, diagnosed the problem and made an appointment for later the following week since it turned out not to be anything urgent. When I brought it back for the service, Anthony was nice enough to have the body team touch up some of the cosmetic stuff. I will definitely be back here for my service needs and for any cars I purchase in the future! read more