Out of State Buyers BEWARE! I purchased a used Acadia Denali from Springfield Acura back in October. I live in the Kansas City MO area, so I had the vehicle shipped to me. The salesmen was very nice and helpful when I spoke with him over the phone. He drove it and looked over for me and told me everything was good to go with the vehicle with no issues. When the vehicle arrived, I noticed that there was damage on the drivers side door. There was a 6 inch dent and the trim was coming off like it had been sideswiped. I contacted my salesmen to inquire about the damage. We concluded that it must have happened during transport. I contacted the transport company to issue a complaint. They sent me pictures of the Acadia before it was loaded on the truck. It showed the dent was already there before hand. I then contacted the salesmen to let him know the damage was there before the Acadia was shipped. I also pointed out that there was no mention of the damage in the listing on their website, nor did he inform me about it before hand. He told me he would talk to the General Manager and get back with me. When he contacted me back, he told me the General Manager of the dealership said there was nothing he would do about the damage. I asked to speak with the GM myself. The salesman gave me his name and I proceeded to call him over the next few weeks. I called several times and left many messages. I finally was able to catch him on the phone after a month of trying. He said that my issue was the first he had heard of it and asked me to send him the information along with a quote for the damage. I obtained a quote to fix the damage from a certified GM dealership from Kansas City. I sent the General Manager all the information, and waited for him to get back to me. HE NEVER CALLED ME BACK! In 2 months of calling and leaving messages, he would not speak with me. My salesman finally called me and told me they would not help at all with the damage. I have been calling and dealing with this issue for 3 month only to be left with a repair bill on a vehicle they sold me that was damaged. To top it off they sent me a gift certificate for a family portrait worth $2500 dollars. The only problem is the closest studio is in Pennsylvania! This dealership does not stand behind the vehicles they sell, and their customer service is very poor. Don't end up like me and regret buying from them. read more

I dealt with 2 sales persons during my visit (Mary and Mark), and they were both very courteous and professional. This review is not for them. It is for another person that I had to deal with. I am a person with extreme patience and it generally takes a lot of mistreatment for me to go out and write a bad review. So here's what happened: The finance guy, Jeff Newmark calls me a days after the purchase and said that the finance did not go through because the bank wanted a "letter or utility bill addressed to me from on or before I moved in". He then said "it's becoming a big problem and that I may NEED TO REFINACE the vehicle". He hung up before I could say a word or ask him a question. I panicked ! The amount of stress this man causes and the condescending manner in which he speaks to customers is unacceptable. I had to call him back and request him not to hang up and then get specific information. I questioned him about the utility bills from "on or before moving in" because that's impossible to do unless a person forges documents. He then said a copy of my lease agreement would do. I then called the financing bank myself and all they wanted was a copy of my drivers insurance (& License) with my address on it (And the dealership already had both documents). I spent a few hours on the phone with the financing bank and the insurance company on threeway (mostly waiting on hold) while this was taken care of. If someone needs me to do his job for him, and also hangs up without listening to what I have to say, God help any business that employs that person. On the other hand, I dealt with 2 sales people and they were both very polite, patient and clear with what they wanted. Perhaps putting back office workers where they belong, and not allowing them to interact with customers would help greatly. People with that attitude will hurt your business, so you might want to reconsider letting him work in the back and minimize or eliminate customer interaction because he clearly lacks the skills and attitude. read more

Best price, courteous folks I primarily interacted with Joseph Tyson who is Client Care Manager at the dealership; he gave the best offer for RDX SH-AWD with Tech package among all the dealerships in NJ. It was good to that extent that all I had to do was go down there and get the car. I had done my homework of reading forums on the net on best or good price; had already did a test drive; all I wanted now, is the car. In dealership; I was taken care by Carlos, and he was patient enough to go through the technology demo & options in this car not once but twice with us. AND on top of it, he followed up personally after we took the car to see if everything is good. This was the shortest time that I spent in any dealership to buy a car i.e. less than 2 hours. Hats off to Joseph & Carlos. Long Story (in case anyone has patience to read) -- Every other dealer was like "You got to come to dealership to get the best price"; I understand that buying a car is not an easy decision but going to dealership and going through those rounds of discussion where the sales agent will make you wait for infinite hours, testing your patience and making you skip a meal AND then in the end - you may or may not buy the car. Long story short; cut the chase and give a good deal as "gone are the days of making you wait" especially if a person has done his homework of going through internet and is talking numbers. read more

The short version is I was promised a price via email by Alex at Springfield Acura (which price was the same as other dealers, but we went there because we had a previous purchase from there). When we went to get a deal finalized, they jacked the price up and said 'too bad, so sad.' In more details: We had previously purchased from Springfield Acura and went back when our current lease was up. On Fri, Jul 8, 2011 at 10:55 AM, Alex emailed me with a specific price. I went to visit him the very next day and he told us he had two MDXs in stock and we'd get a deal done. I asked about lease pricing. He gave me the numbers, and I brought them home to run them in a lease calculator. They didn't work. When I came back the next weekend (8 days after the original email from Alex), he said, in so many words: 'sorry, we can't give you the original price, even though we 'based' our lease price on it.' He then pulled out a manager who explained that even though we were a previous buyer and even though they had quoted a specific price, the best they could do was a full thousand dollars above their number. Needless to say, we stormed out and made a deal with a different NJ Acura dealer. read more

Contacted the dealership to confirm availability of a specific vehicle. Agreed on a price, gave a credit card deposit, and over the course of the next three days, provided copies of documents and a new insurance ID card. When I was 15 minutes away from the dealership, 6 days after the initial phone call, to take delivery of the vehicle, I was called and told that they had sold that car. The only suggested solution was to either buy what they had on the lot, or allow them to try to locate the vehicle that I wanted, and come back in three or four days. Neither of these solutions took into account that I had traveled from north/eastern Connecticut and had sold my vehicle that morning. The sales manager did locate that vehicle in Pennsylvania, and I was able to get there and purchase that vehicle, that day, but my experience with Springfield Acura was unsatisfactory. Their procedures are flawed, or they were deliberately engaging in bait and switch. I do not understand how they could take a deposit on the car, receive ever piece of information requested, and then sell the car. read more

Bought a 2018 Honda Civic Si from sales rep, Mike Davie. I asked specifically if the car runs good and if driver seat is worn or has any cigarette burn marks. I was told the car runs great and it has NO cigarette burns. We have the car shipped to me and surprisingly, the clutch has burn smell and smokes after driving for a short moment. The driver seat has a cigarette burn mark and the driver side bolster is worn. Talked to Mike and Mike said he was not aware of it. The car also shifts very rough from 1st to 2nd gear and I was also told it runs great before I bought it. Bottom line, I am going to get a lawyer involved for selling me a lemon. I definitely would NOT recommend this car dealership to anyone that is trying to buy off site. If they are willing to make it good, I will remove this post. If you still can read this post, that means "DON'T BUY FROM MIKE DAVIE & THIS CAR DEALERSHIP." Very dishonest and unethical business practice! read more

My husband and I drove from Long Island and at Springfield Acura we found great deals and an amazing staff. Our salesperson, Andrei Borcan, treated us very good. He thoroughly answered all our questions. He is very knowledgeable, pleasant, and always respectful. Many times, as a female, I have felt excluded, as to when, in other dealers, the sales person addresses only my husband. But not Andrei. He addressed all my questions and concerns, making me feel included in the decision making. In the Finance Dept, Ron Fedorka helped us tremendously. He was able to meet my requirements and worked a fantastic contract for me. He is the best finance guy in the world! To sum it all up, I have ONLY great things to say about Springfield Acura and its staff! I would definitely recommend them. read more

My wife was in need of a new car. We visited Springfied Acura and were greeted as soon as we walked in. The customer service was fantastic. Staff was attentive and there was no back and forth that you usually get with car dealerships. The car my wife wanted, RDX, was there and available. There was no switch, no playing around with the numbers. Everything that was offered is what we received. Rich was very helpful and took his time working with us to get what we wanted. He even contacted our insurance company for us, even on a Saturday when our personal office was closed. Greg made sure that the paperwork was done quickly and we were able to leave that day satisified with our experience. Great staff, great customer service and a great overall car buying experience. read more

Never go there. They called me and offered a price and when I went there the price bumped up another 1000$. Still I bought the MDX because it was my birthday. Here is the worst part, I traded in my car and I forgot to take the plates. Next day I went there to collect the plate and my salesman was not there. I saw another salesman, I think his name was Adam. He was sitting there and playing games on his phone. I went and asked him about the plates and he responded back with a very angry attitude, I felt so bad and I asked to see the manager, and the manager was refused to see me. I went to reception and explained my problem and there was a young person. He went upstairs and collected my old plates and he gave them to me. read more

I recently had the pleasure of working with Tara from Springfield Acura, and I can't say enough good things about her! From the moment I walked in, she greeted me with a warm smile and an infectious positive attitude. Tara went above and beyond to assist me with my service needs, providing clear explanations and ensuring I was comfortable every step of the way. Her professionalism and attention to detail truly set her apart as one of the best service advisors in the dealership. I genuinely appreciate all of Tara's hard work and outstanding customer service. If you're looking for someone who truly cares about her customers, look no further than Tara! Thank you for making my experience so enjoyable! read more

I have been doing business at this dealership for 15 years. Leo Daniels has always been my sales man, he is the best. Recently I had a handful of visits to the service department with my new truck (nothing major). Matt was a huge help. He was able to get me a rental that matched my MDX for a weekend away, when I really needed it. He was very thorough in the inspection of my truck and made sure everything was perfect before he called me to pick it up. In addition, he was extremely patient and kind. I appreciate what these guys have done for me in making sure that I am happy with my purchase & I enjoy seeing them when I go for my routine maintenance. I highly recommend Springfield Acura. read more

Each time I bring my MDX into Springfield Acura, I work with Matt. He is friendly, knowledgeable and gives me 'straight talk.' He doesn't over promise and takes the time to explain what work is being done on the car and the rationale. He never recommends unnecessary work. In addition, Matt was very responsive during an unexpected emergency and alerted his colleagues to my arrival and made sure that I was not overly inconvenienced. I appreciate his flexibility and attention to solid customer service. I have been very impressed by my experiences at this Acura location and attribute 100% of this sentiment to my interactions with Matt. read more

I wanted to give a shout out to matt hoff - probably the best service advisor I ever had (and I had jim walker.)matt is responsive , helpful and friendly.@he has helped me w/ service issues large & small ! he made me feel welcome and is a BIG PART of the reason I continue to go back to springfield acura for service (since 2004)always accommodating ,as is all the other advisors -(who im on first name basis with.)matt even introduced me to Andrei who I just bought my new 2016 mdx from. great team - great service sincerely scott Bennett read more

Manny was super helpful and knowledgeable about the ILX. He worked with us to get us a great deal and we definitely walked away happy. Really appreciate the transparency throughout the process and willingness of everyone at the dealership to stay late and help us get the deal closed. We felt like valued customers and I would highly recommend this dealership. They also have a great selection in their inventory and we got exactly what we wanted. His manager was excellent as well. read more

I just bought a 2021 RDX. My wife and I had a great experience. My salesperson was Chris Diaz and he helped explained the features in the car and set up the Acura link Nabeel, the manger was great to work with on the price of the car and my trade in. No hassles, both very professional. Also a shout out to Manny and Victor who also work there for answering my questions even though they were not the salesman. This is my third purchase there and this was the best experience. read more

Great experience with Springfield Acura. Carlos Lasso was an amazing salesperson and I was able to lease my new 2017 Acura MDX with absolute ease. I was in and out in under 2 hours. Was greeted by the front desk and by Carlos. Took the truck for a test drive and made a great deal. So happy I chose Springfield Acura again. See you in 3 years when I lease a 2020 ACURA. Please be sure to visit Springfield Acura and ask for Carlos Lasso. You will be 100% satisfied. read more

I came into the dealership not knowing if I'll be able to get the car I really wanted . Antonio greeted me and was very welcoming ! I told him the car I wanted and he made it his mission to get me what I wanted ! throughout the whole process I felt at ease because of Antonio. I thought I wasn't going to walk out with the car I wanted but now I am walking out with A newer CAR and a Great Deal ! If you looking to purchase a Car ! Antonio Is the guy for you ! read more

Bought a pre-owned vehicle there recently. Can't say enough about how efficient the process was. From the day I made my first contact there I was impressed with the entire staff. My salesman Adam Links was low pressure, honest, knowledgeable and helpful guiding me thru the process. Anthony Fratello was very helpful with getting the most for my buck as far as financing goes. I purchased a beautiful vehicle at a very good price. I got a cream puff!! Eileen read more

I bought my Acura MDX back in 2005 & continue to bring my MDX back for any service Including oil changes. I live in Staten Island and will always continue to make the trip across the bridge for the best service money can buy! Jaime is my go to person since 2005 and has been exceptional. Springfield Acura & Jaime deserves an Award of Special Recognition for Service, Courtesy & Professionalism. They have gone above and beyond all of my expectations. read more