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    7 years ago

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    Guitar Center

    Guitar Center

    (349 reviews)

    $$

    East Pasadena

    Walked into Guitar Center Pasadena with my brother, our unleashed service animal, and a budget that…read moreclearly needed adult supervision. Things got off to a rocky start when there was some confusion about the dog, but Evan checked with his manager, got it sorted, and we all survived the great leash controversy of 2026. From there, Evan was awesome. Super cool, patient, and actually knew DJ gear because he DJs himself -- which is always better than someone confidently explaining equipment they've only met that morning. By the end, we were joking with him: "You really did everything you could to not sell to us... and somehow we still bought anyway." Funny start, great ending, and Evan helped us leave with a new DJ setup and speakers. Guitar Center almost fumbled the bag, but Evan recovered the sale like a pro. Shoutout Evan.

    I get that they're understaffed and busy, but you have to try hard to be as unhelpful as they are…read more One gentleman kept rolling his eyes when I approached to ask a question. I made a purchase of a couple strings and an accessory that required me to take out my inhole sound pickup, so I asked if I could borrow a screwdriver (to literally turn the screws to the left a grand total of two times). He tells me "sorry, we don't usually loan tools out for use," which is totally understandable! So I ask if he can then just help me out and turn the screws himself if I'm not allowed to touch the screwdriver -- he audibly groans and looks at me, then finally turns, practically dragging his feet as he grabs the screwdriver to help me out. I was starting to be pretty stunned by this point. Then, when I was about to leave and putting my purchases in my gig bag outside pocket, the other guitar technician, Mike, starts staring daggers at me across the floor, then tells me to show my receipt to the guy at the door-- he thought I was stealing. After I'd been walking around the store for 2 hours and making multiple purchases. My jaw literally dropped. I don't know what's going on at this store, or if they treat every customer this way, or just me. I would speculate that because I dress quite basically (like a skateboarder, roughed up clothes, maybe?) they assumed I had no money/was poor to justify how they decided to interact with me. No matter who I am or what I might look like, staff should treat EVERY customer the same. I was considering buying a guitar from this store, the Yamaha AC1R specifically that they have in the acoustic guitar room, but now I don't ever want to come back.

    Guitar Center

    Guitar Center

    (108 reviews)

    had a frustrating experience with Guitar Center that came down to a lack of transparency and clear…read morecommunication. I sold my LTD ST-213 guitar to them for $250, assuming that was a fair reflection of its market value based on how it was presented to me at the time. However, shortly after, I saw the same guitar listed for $458. While I understand that businesses need to make a profit, this kind of markup--without any clear explanation upfront--feels misleading. At no point during the transaction did anyone clearly explain how their pricing works, what margin they typically apply, or what my guitar might realistically sell for on the used market. Had I been given that information, I would have made a more informed decision or at least understood the trade-off between convenience and payout. The issue here isn't just the resale price--it's the lack of full disclosure. Customers deserve transparency when they're selling valuable gear, especially when there's such a significant gap between the buy price and resale price. Overall, the experience left me feeling like I wasn't given the full picture. I would strongly recommend that anyone selling gear here do their own research beforehand and ask very specific questions about resale value and pricing structure before agreeing to a deal.

    Came here a few weeks ago and i must say Besides the horrible parking situation with Cost co and a…read morenot so great experience with the man behind the desk at the lessons department -- service should be better. I was able to purchase a guitar for my daughter and take a trial lesson with Salvador (who is great btw!) but could not justify the price of lessons nor get away from the cold shoulder i was feeling with the man who works behind the desk.

    Arcadia Music

    Arcadia Music

    (10 reviews)

    $$$

    A friend recommended Arcadia Music and I'm so glad she did…read more I literally paying half of what I was at a different store for renting an instrument. The gentleman who helped us, (who I assume is the owner) took the time to properly measure my daughter for the correct size intrument as well as went over proper care. I recently renewed the instrument rental and it was so quick and easy. My daughter was even remeasured to make sure she has the correct size instrument. I was also told that if she happens to have a growth spurt, we can come back and change the size of the instrument at no additional charge. Payment is through Venmo or Zelle.

    As the owner of a music studio, I'm very careful about where I refer my students when they need to…read morepurchase or upgrade an instrument. We've had a great business relationship with this string instrument shop, and our experience has always been excellent. The owner was a professional violinist with a symphony orchestra before retiring and opening his shop, so he truly knows violins and string instruments inside and out. He is very knowledgeable, honest, and always gives professional advice based on what is best for the student rather than simply trying to make a sale. We have referred many students and families to his shop, and they have always been very happy with both the instruments and the service they received. It's wonderful to have someone we can trust and confidently recommend to our students. Highly recommended!

    Bertrands Old Town Music - 1/4 Cello--they let her play it just to try it out!

    Bertrands Old Town Music

    (40 reviews)

    $$$

    I was waiting at the front of the line for approximately 10 minutes without being acknowledged or…read moreoffered assistance. During that time, another family walked in and was immediately greeted by Mike, who asked how he could help them, even though I had been waiting there first. I found this treatment upsetting and felt overlooked and unfairly treated. I was also concerned to find used N95 masks inside the trumpet case of the instrument we rented, particularly because we had been assured that the trumpet had been thoroughly cleaned and disinfected before rental. Finding used items inside the case made me question whether the instrument and case had actually been properly cleaned. Overall, this was a very disappointing experience. Based on what I experienced, I would not recommend or support this business.

    Came here to buy a black folder for choral music after being referred by the Pasadena Conservatory…read more I called in advance to ask if they had any in stock and staff were prompt and professional in picking up to answer my request. Good variety of inventory from what I could see. Found out later my mom buys all her violin + piano sheet music here. It's tucked inside a strip mall off an out-of -the-way portion of Foothill. Would have loved to have seen this store in Old Town, but the current location is very convenient for quick in-and-out errands - and a short distance from the Conservatory. If I need to use something for music practice, I hate to buy online without knowing if it will work for me or not. Brick and mortar music stores like this are essential, and I'm glad Bertrands is so close by!

    Spring Music - pianoservices - Updated October 2026

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