We attended a trial class for our two daughters, and they enjoyed it so much that we decided to…read moreenroll. Unfortunately, the experience after that was extremely frustrating.
The enrollment process was confusing from the beginning. Most communication came through an automated text system that repeatedly stated someone would contact me, but getting clear answers was very difficult. We provided all requested information, received tuition details, and repeatedly tried to confirm enrollment and class times.
Eventually, my husband was told that our daughters should arrive at 5:30 PM. We drove approximately 40 minutes to the gym, completed registration, paid for the classes, and I specifically asked the front desk whether my daughters could begin training at that time. I was told yes.
My daughters joined the class, completed warm-ups, and moved on to the next training activity with the rest of the group. About 17 minutes later, they were suddenly pulled out of the class and told that their actual class time was 6:30 PM.
What makes this situation difficult to understand is that my children did not enter the wrong class on their own. We arrived at the time we were given, checked in, completed payment, and I personally confirmed with the front desk that they could start training. Multiple staff members, including the coaches, saw them participating in class. Yet the solution was to remove two young children after they had already started.
When I approached the front desk, expecting at least a simple apology for the confusion, I received none. Instead, I was repeatedly told that our class time was 6:30 PM, as if that somehow explained what had happened.
The supervisor's response was no different. No apology. No acknowledgment that a mistake had been made. No attempt to take responsibility for the situation. What upset me most is that this review would probably not exist if someone had simply said, "We're sorry, we made a mistake."
Mistakes happen. What matters is how they are handled.
Instead, I was left feeling as though I was being blamed for following the instructions given by their own staff.
My daughters were excited to be there. After being removed from a class they had already joined, they were confused, upset, and in tears. At that point, I requested a refund and decided not to continue.
The coaches seemed great during the trial class, and my daughters genuinely enjoyed gymnastics. Unfortunately, the lack of communication, accountability, and basic customer service completely overshadowed that positive experience.
I cannot recommend this facility to other parents.
