I'm from out of town, and I'd never been here before. The dryer at my hotel was broken so I had…read moreabout 25 lbs of wet clothes to dry. Though a bit complicated to get started, Claire greeted me when I walked in, and walked me through purchasing credits, choosing the right machine, and hooking up to wifi so I could work. She greeted everyone as they entered and checked on people while she cleaned the machines. A fantastic gal. This was the nicest and cleanest laundromat I've ever been in with clean, comfortable seating and lots of folding tables. They also have a wash and fold service that I'm sure to take advantage of in the future.

So clean and the friendly staff was very helpful. The machines are well kept also. Lots of clean…read morerolling baskets to use.

Machines were good but place is $$$$ don't use cash / change and charge you to get one of their…read morecards and machines cost $$ more than other local places for same machines that still use change. Had I known, would have went there.... Came here cause of Yelp reviews but they are misleading given the above.

Love the Fluff & Fold service here! Travel a lot to…read moreRochester dropping my clothes off before my appointments and then picking them up later in the day is such a blessing! Staff, especially the manager, are absolutely fantastic! Thank you all so much!

Before I was renting an apartment with in-unit laundry, Made New was a lifesaver. It was always…read moreclean and staff friendly, helpful, and diligent. Good wifi and seating areas with outlets nearby to hang around; food, drink, and laundry supplies vending machines; chill and relaxed ambiance (though I think they play the same classical piano playlist every time). Would definitely recommend! A heads up for anyone looking to go: they close at 10pm but last call to start a load is 9pm. Once 9pm hits, they lock the doors from the outside and the employees probably won't let you in. I don't think it's necessarily a bad thing, but it's not very clear, so it could be made more obvious.

A couple of times a year I find myself at a laundromat. This may be because my machine is broken,…read moreor I'm traveling, or whatever the circumstances. No matter where or when, I seek out the cleanest and most reputable place to wash my clothes. I've been in some sketchy laundromats in my day. Sometimes it's sketchy people, sometimes it's sketchy machines that don't work right or are dirty inside leaving me to wish I could rewash my clothing elsewhere. Today is one of those days that I find myself at a laundromat. I am so grateful that MadeNew Laundry in Henrietta opened up. It's worth the little extra drive coming from Fairport to be in an environment that is truly kept immaculately clean and that I feel safe. On top of that, the machines are state of the art technology for washing without wear and tear on my clothes. They rinse and spin thoroughly and dry without cooking the fabric. I am very pleased by the outcome everything from my delicates to son's work pants. Upon walking in, I was given a friendly greeting by Jason who gave me a quick tour of how to get started with the payment system. You have a choice of purchasing a reloadable Laundry Card using either cash or credit card. Or you can download the Laundry Cat app and use a card or other electronic payment, like Apple Pay, and use the app as a virtual laundry card. I chose the Laundry Cat App. It's pretty nifty as it uses the WiFi to give you a status of the machines you have in use. It's easy to reload your account and it's easy to apply payment to a machine. Loading and starting up the machines was a cinch. Wash time is 30 mins or less. Dry time is 20 mins or less. The dryers are very efficient. All in all, it was an excellent experience for going to the laundromat.

I've taken stuff to Ibrahim for both cleaning and tailoring and he always does a good job with…read morequick turnaround. Today he really saved me though when I had a court appearance at 1:30 and at 11:00 am realized the button was missing off the front of my suit jacket. I brought it in at 11:30 and together we searched his entire button collection to find one that fit. Then he sewed it on the spot while I waited and charged me $4 - thanks Ibrahim you helped me show up to court looking like an actual lawyer today!

Located in an exterior portion of the Powers Building in Downtown Rochester, Ibhahim Kocak has…read moredecades of experience as a tailor. He does quality work, with a quick turnaround, but his prices are also premium. Bring cash if you want to get on his good side, as he prefers not to take credit cards.

Clean, good places to wait, and free wifi. They do also have a bathroom and the usual supplies…read morevending machine with a few snacks and drinks. I think the washers are a little on the pricier side, but still close to standard for larger size. You access everything with a card ($1) loaded by credit card or cash, which is nice except the card dispenser was broken when I was there and it was my first time here. Thankfully a nice guy was finishing up his laundry and passed on his card to me, which had $8 remaining and he refused to accept my quarters in return! The dryers are the style where you pay $0.25/6 minutes, which can be frustrating to guess how many cycles you'll need. They have the rolling carts to bring your laundry around and, even better, a few parking spots right out front for you to get up close!

I like doing my laundry here, but I do miss having access to the bathroom. They lock it after a…read morecertain time which sucks when you have a full bladder and no access to a bathroom and the laundromat is open late. Also, what's the point of having laundry attendants if they are not keeping the big washers cleaned out. Theres many times that I come and there is human hair or pet hair, and I have to bend in there and get it out on my own. Otherwise, nice place and machines are efficient.

The earlier the better. My clothes come out better when I'm using the big washer and I can move…read morebetter when aint nobody in there. Some people are questionable with using the ATM & wanna sit in there however I've been using this facility for the last two years and I'm glad it's still in the neighborhood.

If I could give this place a 0 I would. Please listen to what everyone is saying because this Mac…read moreis absolutely ridiculous. There is no staff so it is filthy inside. The machines smell horrible. On my first time here I did not realize the door automatically locked at 11. My clothes took forever to dry and I ran out to my car to get an extra laundry bag to pack them in. When I walked back I could not get into the laundromat. I called the owner several times and I got no response. When I looked on the door I saw in super small print that the door automatically locks. I did not know and I accept that was my mistake. The door also says that it opens at 6am so then next morning I arrive at 6 am hoping to get my stuff and not one is here and the door remains locked. I have called the number multiple times no response. Laundry is not cheap and at the very least the owner should be responsive to inquiries. Further more, the owner blocked my number instead of responding.

This laundromat does the job and is better than most, but whoever owns it has really dropped the…read moreball. If you lose money in the machines, good luck getting anyone to respond calling is pretty much useless. UGH! The bathroom hasn't worked in ages, which isn't great either. It's clean enough, but walking in and smelling weed isn't exactly pleasant. I'm here to wash clothes, not come home with my laundry smelling like smoke. Parking can be interesting. The lot is now pay-for-parking, and I constantly have to deal with people using the laundromat spots just to go to Jines. There is free parking for the laundromat so That's all I got

Hands down the worst laundromat I've used in Rochester. They only plus it has going for is that…read morethey have pay range on some of the machines. Unfortunately two of them are out of order and have been for months. The laundromat is filthy. You can be here for hours and never see an employee come in or wipe down machine. For his last hour the very few pay range machines they have have been occupied by laundry that that nobody has ever come back to take out of the machines. This is probably the last time I'll come to this laundromat. I found a much cleaner one in the Mount Hope area that doesn't have any machines out of order. The only bad part is it doesn't have pay range but quock it is that if half the machines that take it are broken or unavailable?

I was visiting Rochester for a lengthy period of time, staying at a nearby hotel, and needed to…read moreclean my clothes. Thankfully, I found this laundromat. I had the best experience here of any laundromat I have used! Thanks!

This MUST be the nicest laundromat I have ever been to. The place is spotless. The staff was…read moreextremely friendly, nice, and helpful. The customers are very polite too in my experience. The staff wasn't just sitting down behind a counter, she was wiping down machines, sweeping floors and assisting customers non stop. They offer like 3 sizes of washers and dryers. Also, you use your payment (cash,card) to load a "laundry card". Each machine accepts only this kind of card. The process is simple and makes the old "counting quarters" obsolete.

Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.

What a relief! This service has been such a god send. Kiki and D came to my home and picked up…read moreall my items, weighed them right in front of me and gave me a reasonable quote. As a mother of 5 and a full time worker the service they offer has been life changing. All of our stuff arrived back to my home folded/hung, and smelling fresh(including my teenage boys things). I can't say enough how much I appreciate you guys!

From the owner: Our Business meets you at your home, where you wouldn't have to leave your home to go to a…read morelaundromat. Also we save you time, if you have other plans or even want to rest up. We pick up your laundry weigh it in front of you, wash it, dry it and fold it. Delivering it in a timely fashion right back to your home. We also provide the fragrances for it and also supply hangers, I you would like your clothes on hangers as well.