Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.

I called and spoke to the manager about my Nissan Sentra needing a new tire. He said they do it…read moreall and can put it on for me. I drove over 45 minutes to get there only to be told by one old man (I assume mechanic) that I was not allowed to drive my car into the service area. Hello? How about a sign? Another older man looked at my car like he'd never seen one before- had NO idea about tires, had NO idea about what to DO about a tire and kept telling me that the man I spoke to was at lunch. There are many great auto repairs shops in the area- this is not one of them! To their credt, the manager, Bobby, called me back just now to apologize and prmise he would take care f me in the future. Perhaps.

I love this mechanic shop! I know nothing about cars and that has caused me stress for many years…read morefeeling I was being taken advantage of due to lack of knowledge. I was tqaking my car to a mechanic who couldnt figure out the problem with my door. He recommended three things which I paid for and my door still didnt work. Pete took one look at it and knew exactly what was wrong and fixed it for a very reasonable price. Pete always answers the phone. He is polite, down to earth and listens. He is the best and I completely trust him!

Helped me with fixing my tire after a screw punched a hole in it. . Thank you for your quick…read moreservice and very reasonable cost to fix!

I recently brought my suv there to have work and was extremely happy with the service and honesty…read morefrom this shop, five stars

Honest and knowledgeable I'm coming here for 15 years. Never…read morehad a problem. Quality workmanship and fair prices. Steve is the man

The only car place that I trust 100%! Always fast, friendly, great prices & reliable! They are an…read morehonest great business that care about their customers! I brought in my car with the brake lights on, I brought it in telling him I need new brakes & he was honest & told me no I didnt need new brakes just the fluid. (saving me $$) I will never go anywhere else!

Brought my 2017 Chrysler Pacifica in for an intermittent Auto Start/Stop problem (that my mechanics…read morecould not solve). They did some testing and did not find anything. The problem happened again within hours and has continued to happen getting worse. I called back asking if they had an Electronics Expert. They have one who apparently floats between shops. So I'm disappointed they gave me the car back without 1. Poring through the Chrysler database to find similar cases. 2. suggesting waiting for the expert. I had to ask. I have an appointment later this month. Fingers crossed.

Sales was a joke. gave them my offer on a 2025 unit and then test drove. We came back and they…read morewasted 30 min in a cubicle chit chatting. I was the only customer there. I got them down to a close to what I wanted OTD price, but two days later I had a question on the vehicle's capacity sticker. So, I went to the dealership and stood by the unit on the lot. I then called my salesperson (Travis) on my cellphone and asked my legitimate question about the cargo capacity sticker as it varies by vehicle and how they are equipped. I asked for a picture of it. Travis told me. "It's out on a test drive with another customer and if it doesn't sell, I'll get back to you." I was standing right next to it (while they claimed it was currently out on a test drive). I was ready to buy that day, but glad I didn't. And no, it hadn't just come back. I had been there for a couple of hours inspecting it before calling him. I got the deal I wanted elsewhere. I'm all for the nature of the business and the fact that they need to max profit and the customer max savings. But when there is bold-faced lying, that's when I walk. If you want a deal, do not go into this or any dealership at all. Do it all in writing and force them to give you the best OTD price in writing (itemized). All of the "Can I get you coffee?" while they disappear for 20 minutes at a time, is old-fashioned and stupid. There are now even AI agents that will negotiate for you under a bogus e-mail address, to start the process. Don't fall for the "schedule an appointment" nonsense. It's all a stupid tactic. In writing, get the OTD price, take it with you, then do the test drive, and finalize.

Went there to get a full synthetic oil change & my left headlight was working one day & off the…read morenext. They thought it may be an electrical issue, & were not sure of the cost. It turned out to be a loose bulb, & the cost was minimal to diagnose & fix it + I got a discount on the oil change based on a promotion they were given!! If that's not honesty, I don't know what is!!! Competent mechanics, beyond fair & all around great guys!

Great work and quality for the value! The guys working there are vet knowledgeable and ridiculously…read moresweet!

Brought my 16 year old Ford F250SD pick- up in for lots of rust- throughs. Truck is a 7.3 diesel…read moreand runs great. East Coast took the truck apart, repaired/replaced all the rust and repainted the whole truck, better than new. Michael and staff are terrific and produced remarkable results, on budget, in a compact shop. Everybody can't believe this is the same truck. Guess I'll keep it a couple of years more. Harv S. , Ocean, N.J.

I had to have some work done on my car after a fender bender and was so happy with East Coast…read moreAutobody. Amy helped me through the claims process and made everything super easy. It's obvious that they know what they're doing - my car looks better than ever! I bought my husband a gift certificate for detailing at East Coast and we look forward to working with them again!

Excellent dealership! Gave me all the time I needed looking with no sales pressure. Extremely…read moreknowledgeable and helpful staff! Ron, is a true gentleman and a pleasure to do business with and was able to set me up with the Vespa I have always wanted! Jason was also extremely helpful in the explaining of the cost and setting up al the paperwork. Up front, honest pricing and no hidden fees. 5 out of 5 for sure! Outstanding dealership for all things Vespa, Indian and Moto Guzzi. Thank you Indian of Monmouth!

Authentic Honest…read moreKnowledgeable Italian. We had a very excellent experience. No sales-y bs. No pressure. Just very knowledgeable and honest help. High quality people and products. Felt like an Italian piazza, with Italian music, coffee and lots of beautiful vespas to choose from and learn about. Very easy to recommend and give 5 stars... if only car buying was this enjoyable! But then maybe I wouldn't have bought the Vespa. Don't waste time anywhere else if your serious about buying. This is the place...