Been a customer here for years...ever since Zack has been there as the manager I've had nothing but…read morecrummy service... I've never encountered a employee that the minute you enter he immediately tells you he'll be with you " in a minute" , even when there's nobody in there ..he doesn't greet you, matter of fact his whole demenor is like " why are you bothering me". Zero customer service skills...ask him something, he's dry, indifferent and stone faced... I've experienced this three times now since summer... I'm done spending my money there...

Website says they're open till 9. Drove 40 mins for a part and arrived at 7 and they were closed…read morebecause apparently they close at 6. I'm canceling my online order and taking my business elsewhere. Update your website

Snow storm and mistake on delivery time still great experience…read moreDecember 29, 2025 scheduled date I was given, however Patrick had December 30 on his paper work and was surprised to see me there with my trade I just picked up from storage in Hudsonville, Mi. Problem was I had to have my deliver the 29th and I had to have it near 1:00 PM to give me time to get the new RV to my Hudsonville indoor heated storage location before they closed. Maybe the worst weather this winter tried its best to make things hard, but it failed. Patrick Brown (my salesman) did everything needed to make it happen even thought the finance lady was not there and he had to get a substitute money person to make the deal happen and he had to get the prep people to push the new coach delivery up a whole day. Patrick made everything happen and I made it to storage with 10 minutes to spare. I am not sure how the date got messed, but Terrytown and Patrick fixed everything. AS I said this is my 4 purchase from Terrytown which includes three Super C's and one B, this one was a new Super C and I traded a 2025 Sunseeker 2400B Sprinter (purchased from a different dealer) that proved to be great but just too small in the bedroom and in the storage department. All my purchases from Terrytown were for new coaches and all the purchases have been good experiences. I am 81 and have owned more than 30 new coaches. I buy and trade a lot, if I live long enough I will be back to see Patrick and Terrytown again. jond

We brought our Jayco Eagle to Terrytown and they noticed a small tear in our roof membrane and…read morerecommended we replace the membrane. About 10 weeks later, the roof lining was finally replaced. We called to check on the trailer many times, and there were always "reasons" why it was not finished in a timely manner. Often items needed to be ordered. We picked up the trailer and from what we could see with the naked eye, the roof looked ok. We are not experts. Fast forward to February 2026. We traveled to Galveston, Texas. Just traveling down the highway at 65mph, the membrane ripped away. We contacted Terrytown and told them about the issue and stated: We "do believe that Terrytown should stand behind their work. Given that the new roof was put on by Terrytown only 6 months ago, the conclusion is an improper install." Terrytown refused reimbursement. They would not stand behind their work.

I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!

I tried a few shops before finding this one. I normally work on my cars but Dave is a great guy…read moreand I've trusted him and his knowledgeable team to work on various things for each of my cars over the last 5 or more years. I'm very happy with every aspect. They've sourced parts for the repairs, and even used my custom parts and just did the labor, they also diagnosed a problem and then I fixed it myself. They are there to help as little or as much as you want. I will continue to come back and I highly recommend this shop to anyone looking for a place they can trust.

We had to have our one car towed to the Byron Center facility. We were told they couldn't look at…read moreit until the next week but we were pleasantly surprised when they were able to diagnose the problem and fix it by the next day. We greatly appreciated their sensitivity to our needs for transportation and their prompt service. We have done business with Dykstra in the past and will continue!

I useually don't write bad reviews but this place deserves it. I ordered front wheel hubs for a 94…read moref150 and they said that the parts would be in on Friday and that they would call me when they were delivered,come Tuesday still no call so I called them,the person that answered the phone just kept on saying he is from another branch and that he could not help me so he hung up after less than a minute of being on the phone. I got nowhere on the phone and the guy was very rude so I went into the location when I was out of work and the staff was all extremely rude and not helpful at all. They just shrugged me off instead of offering to help find the parts This is my first and last time using Napa and I'm going to stick with AutoZone

Trustworthy, Skilled, Reliable, Timely, Friendly, Above Expected work on all of our engine repairs…read more The owner has a passion for repairing equipment - much more stuff than we knew he could repair. We will be taking ALL of our future small engine repair needs to Spencer Kuperus and are recommending all family and friends his way. Thank you for all the great help, understandable explanations and top end service and repair on 28 year old house generator (yes really), Honda Lawnmower, Toro snowblower and powerwasher!