Showed up on time, completed the work efficiently , made no mess and left the room perfectread more

Nick and his teammate arrived on time and were very thorough/diligent with their work on my outdoor…read moregrill. Nick was very happy to answer any questions I had about replacing parts in the future and also regular maintenance of the grill. He's a genuine guy that is very knowledgable - will definitely hire him if needed in the future (though they did such a great job, I doubt it will be necessary!)

The bbq Crew arrived on time, reviewed my bbq and discussed with me the realistic expectations for…read moremy bbq which is pretty old..were neat, clean...called me outside to check if I was satisfied with the job! These GUYS were clean, honest and I will use them from now on!

I called and they made an apt , gave me an estimate that I now know was a bit crazy, and never…read moreshowed up. never answered phones. I am kind of glad because they are clearly unreliable!

This is the only company in the Philadelphia area authorized to perform warranty work on Hestan…read moregrills. They came out twice to try to repair broken igniters on my very expensive Hestan built-in grill without success. They now do not answer phone calls or texts and never return the call or text. I am extremely sorry I ever bought a Hestan grill.

Too difficult to do business with…read more I traveled a bit out of my way to visit this location because they were the closest authorized dealer that had the 2XL Big Green Egg in stock. I spent time with the owner and we agreed I would follow up via phone or email with the base and accessories I wanted. Unfortunately, after calling three times (each time he was unavailable) and emailing with no response, I decided to return in person the following week. The owner wasn't there, and the employee present seemed more interested in closing up for the day than helping me complete the order. He gave multiple excuses for why he couldn't help. In the end, I traveled a bit farther to the next nearest Platinum Big Green Egg dealer and was able to place my full order in under 10 minutes.

I guess sensor was not working for over a year. I called energy resource and a service man came to…read moremy house and did an excellent job. He was very informative and very friendly. It's a real pleasure having that blue flame gas insert I also have the blue flame in the basement on the wall. If you wanna be warm on those cold days, give energy resource a call that will be glad to help you.

Great company, great service. My grill replacement would have cost a ton-looks almost brand new at…read morea fraction of the cost. Really quite pleased!

Hire them ... you cannot go wrong ! Very professional and…read morereliable High standards in every way !

had halco service guy in to look at my 20+ year gas log unit…read more unit kept kicking out. they set up service right away. service guy, rob, was on time and did his thing w/cleaning unit etc. he did a great job and unit is back kicking out heat. i looked at previous reviews and was a little skeptical. but needed to get unit going fast !! thanks halco !!!!

My experience with Halco has been very good. I have a older Empire fireplace and they have…read moreinspected and serviced it promptly and satisfactorily. I understand supply chain and cost issues and know what the base charge should/would be. Also expected parts to be an additional fee if needed. Their is a difference between to the point and rude.

If you are going to install anything yourself or have someone other than their installer do this…read moreAVOID these people. We bought a ventless gas log set from them. I wanted to support a local business and had naïvely felt that they would stand behind what they sold so I did not mind paying the extra money. I would have been way better off buying it on Amazon or another site online! I already had the gas line so I just needed to replace the old log set. First of all, when my wife picked it up you must sign a waiver that says you have a total of 24 hours to inspect everything. Then they have a clause in the waiver that states it may need "FINE" tuning. They also claim they do not do the installation and support they have contractors that do it, but their website clearly states they do installs and service. I installed the unit and it would run for a minute and turn off. I went to the manufactures website and found out you cannot contact them or get support; you must contact the dealer you bought it from. I called to find out how to get it fixed under warranty. Now even though the website is covered with service and support options I was told they don't do the service or support I needed to call their contractor and schedule a service call. When you call the contractor it sends you back to Albers to schedule the service call ?????? Oh, and that is $300. The tech came out and found out the thermocouple was not near the pilot light, and he needed to take it all apart then move the pilot light and the thermocouple, so they got next to each other and aligned. I have a checkout sheet with the unit that states who built it and tested it, it all says it was all tested and passed. So, I called back again to see how I could get credit for the fixing the manufactures defect. I was now told that since they did not have to replace any parts it was not a manufactures defect in workmanship it was a "FINE TUNING" and therefore it was not covered, and I had to pay the $300 myself. So, I should not expect to pay over $2000 for a gas log set and then expect it to work out of the box. Imagine if you bought a fancy gas stove and one of the burns did not light so you called Maytag and they fixed it and handed you a bill for $300 tow day safter you bought it. Albers sees no problem with this. If I had just bought it from Amazon or another online vendor I could have packed it up and got another one that was manufactured correctly. Instead, it cost me extra to by it and then $300 extra to get it to work.

Written off as an "impossible" situation or a very expensive option for an electric fireplace…read moreinsert..... Debbie Scognamiglio listened, looked, asked questions and delivered a perfect AND very affordable solution! Debbie also offered an idea for design which was perfect!) I am actually blown away!! The nicest and most customer focused people with whom I've ever had the pleasure of working! I am SO happy I wandered into Alber's this morning! I will find more reasons to work with Alber's. They truly know their stuff!!