I was severely disappointed by my experience with this Bridal Shop. They turned my dress buying experience into a nightmare.
I bought my wedding gown here. I was so excited. It was the dress of my dreams. However, 3 weeks before the wedding I had to go shopping for a new dress (somewhere else, of course, after the way I was treated here) because of the lack of knowledgeable sales associates and customer service at Sposabella's.
When buying my dress, my mother and I both voiced a major concern to the sales person, Karen. We told her that we were worried about the bodice being too low to cover my (34 H) bust. When we asked several different times, she repeatedly said that a size larger would be high enough to give me proper coverage. We asked if she was sure. She said yes.
5 weeks before the wedding I had my first fitting. I cried once I had it on-- NOT from joy. The dress was NOT high enough, I was barely half an inch away from a wardrobe malfunction on the most important day of my life. The seamstress assured me that once it was fit properly my girls would be covered.
2 weeks, and $300 in alterations later, my dress was still not wearable. Worst of all, in those two weeks we had discovered that when we ordered the dress, we could have asked them to make the bust appropriate for a large bust. However, that was not offered to us.
We spoke to the manager, who said that we were lying, that they always offer this option to brides, and that we must have turned it down.
Once again, they promise us they can fix it. They will build the top up, or add an additional panel to the waist. They would generously cover the cost of having more lace sent from the manufacturer, which we told them was only appropriate, since they didn't offer us the one option that would have avoided this whole problem. But we have to pay another $300 for alterations. We were skeptical, and my mother, who is a sewer, and another seamstress discussed the options they listed for the dress. We realized that building up the dress would look patchwork and have awkward seams, and the panel at the waist would most likely pucker as gravity took its toll. We canceled the lace order.
That night we decided we would try to make a new bodice that would fit. We asked them to order the lace 12 hrs later, and after they fought with my mother on the phone, told us the lace would cost $875--for a YARD of Lace, and that they wouldn't cover it.
They made no effort to fix the problem that could have been solved by Karen telling us that we could order a customized bodice, or by being truthful and saying that she could not tell us that they dress would be high enough. This was hands down the worst customer service I have ever experienced. It turned what should have been the BEST part of the wedding planning into a nightmare. The people here do not know enough about their dresses or how dresses are made to really be of assistance to anyone. They were rude and completely unaccommadting. I feel as though I have been scammed. read more