I agree with the other reviewers that gun counter could use a few more employees. Having said that, this review is mostly for James who has been nothing but patient, very helpful, and deserves his kudos in helping me purchase my first firearm. Not knowing where to start, he helped pointed where I needed to go and made some recommendations which I appreciated. I ended up buying another firearm because of it and saved me another $33 as well as additional time. WA law makers have successfully made the process as cumbersome and unnecessarily convoluted as possible to own a firearm and it wasn't anything I fully understood until I went through the entire process. read more

Worst sporting goods store ever! From inventory to customer service and lack there of!

This place is simply horrible. Worst customer service. I ended up going here to save $50 and in the end I wish I would have gone elsewhere. Employees don't work very hard and have a bad attitude read more

The gun counter wait time is ridiculous. They only have 1-2 people working there and it takes over 2 hours to pick up your firearm that you are approved for. read more

Absolutely the worst experience I've had purchasing items from a store. The employees are incompetent doing their job and move like pond water when they do. The Everett store is worse than the Silverdale store. I purchased a couple of firearms and did/ provided all necessary paperwork , double verified by another employee, weeks later paperwork approved by state patrol wait a hour plus to pick up, then denied firearms ,because original paperwork left out a number on drivers license which was approved by Washington state patrol ( how so? with missing #). Was offered 10% gift card to refill complete paperwork and comeback weeks later to pick up, ( July 3rd ) I ilve in Seattle and the commute is long enough without holiday traffic. denied it, and requested refund .Worse than going to the DMV! read more

Slow. The online stock is never right which I think is a company as a whole issue. I've bought 3 guns their and every time I go I get anxiety bc I know it's gonna be a pain in the ass. Last time I was over charged. 'They no know math' lol read more

If I could give it zero stars I would. I waited in line for 2 hours to purchase new rifle. I was called to come pick it up and now waiting 2 hours to do so. Employee behind counter moves like a turtle and telling us "I'm here till 8pm and sorry blame corporate. I will never shop here again...... Obviously their corporate office doesn't care after seeing all these negative reviews on here and Yelp. Stop giving your business to them, go to Cabela's or any other store where they care about their customers The same response below for all reviews. this place is a joke Thank you for shopping with Sportsman's Warehouse. We apologize for the inconvenience and frustration you experienced during your visit. We strive to provide excellent service, and we regret that we fell short this time. Waiting an extended period in line and at the counter is not our standard. We would appreciate the opportunity to discuss this matter further. Please contact us at 1-800-286-3076 or email customerservice@sportsmans.com. read more

Absolute terrible service at firearms. Waited in a line of 2 people for over an hour to start my background while the employees just walked around. Insane, will never purchase from here again read more

1 star The customer service in the firearm section at the Everett Sportsman's Warehouse is flat-out terrible. Every time I go in, the employees -- especially the older guy and whoever is working with him -- just stand around talking, ignoring customers like we're invisible. I've waited 10-15 minutes multiple times with zero acknowledgment. No "I'll be right with you," nothing. It's obvious they don't care. I've walked out more than once because the staff would rather gossip than do their jobs. If you're looking to actually buy something or get help, don't waste your time at this location. Management seriously needs to wake up because this place is a joke. read more

Me and my fiance went today to get some ammo and there was a line which we didn't mind at all, 2 people on hand to the big lady with grey hair you're straight horrible, she was extremely rude to us and everybody in her sight. She also tried to argue with her coworker over gun rights when we were alone in a conversation with him. We also tried to be nice and say thank you to her and she looked at us with a straight rude face. I get being stressed out but this didn't seem like it, she seemed like she genuinely hates her job. read more

Gun counter wait times are ridiculous. 2-4 hours and you have to wait again after you're already approved. They have 1 guy working the counter and two other employees in the whole store. Curious to see maybe they're just short staffed, can't hire enough, Nope! No job postings for this store. They really just don't want your business. I will never spend a penny here ever again. read more

Service is terrible. Aw another person stated, no ticket system. I purchased firearm online and was waiting for 30 minutes and made no progress. If you're going to go here, you might want to camp outside for the split second they open the doors because if they have 1-2 people ahead of you, you're fucked. read more

I went to this store to purchase a firearm I had been considering for a while. As soon as my number was called, I noticed that every question I asked was met with an eye roll or an exasperated expression. The staff at the gun counter weren't just rude to me--they were treating everyone around me the same way. I actually laughed out loud at how ridiculous it was. The guy next to me even commented, "They must be having a hard day," and another customer and his wife, who had been waiting in line, just shook their heads, and also laughed, and then walked out. That should have been my cue to leave, but I was set on making my purchase. When the employee finally came back, he just stared at me. I waited for him to say something, but all he said was, "Are you gonna do this now?" Confused, I asked, "The paperwork?" to which he responded, "Are you ready to buy the gun or not?" I couldn't help but laugh in his face. I looked at him and said, "Yeah--at Cabela's." And that's exactly what I did the next day. Despite being very busy, the staff at Cabela's treated me with professionalism and respect. I will never purchase a firearm or ammo here. I'll just drive farther and go to Cabela's to be treated kindly and respectfully. I'll never understand how some employees think they can get away with treating customers like that. If you don't like your job, do everyone a favor and find a new one. read more

Over two hour wait time, no chairs, do not even waste your time trying to buy a gun here

The security guard/wannabe sheriff here is the main reason I will not return to this location. When a young father and his two young kids walked in the store for some holiday shopping, they were playing with their own little foam football. These were young kids roughly 5ish so it's not like they were throwing 50 yard passes with a hard object. Instead of talking to the parent he tells the kids to stop playing, when given the slightest push back from the father as the security guy escalated and things got awkward. Right after this encounter he eager seeked reassurance from some Gandalf looking employee and they proceeded to have a loud conversation in front of other customers about how "we don't need that crap here, they can just get out next time" and went on an on and how they'd handle it. Tried putting a call in for the manager to let him know (Mark) I believe but he never called me back. Hopefully RoboCop calms down but as a parent with a young child I won't be returning to this store. read more

I really liked this ware house Never knew it was so close , to lynnwood Picked up all kinds of stuff 3 fishing poles ugly stick rods and reels Had line put on reels Got fishing tackle boxes Highly recommend read more

I've been here 3 times this month to purchase a fairly expensive firearm. I've walked out 3 times despite being prepared to purchase immediately. I've been here today for 90 minutes waiting while one person worked the counter. A second person finally came on and talked to me for about 3 minutes and then proceeded to show equipment to the people behind me in line for the next ten minutes while studiously ignoring me. Enough. Part of the holdup is that they've apparently lost someone's gun and have been trying to locate it for at least 2 hours now. The fellow who's gun was lost was very patient but is starting to lose that. Understandably. Do yourself a favor and go anyplace other than this ridiculous circus. read more

Lower prices aren't worth this clown car experience. Severely understaffed, 2 hour wait at gun counter. Also purchased an item online for "pick up today" in store, which actually means in 2-3 days when someone feels like going to the back to grab it. Not shopping here again. read more

Yes, Sportsman Warehouse has some very good prices on firearms. So if that is all you care about then no issues. But if you like good customer service this big outdoor store lacks caring and the staff will have you waiting even if you are the only person in the store/department. Wrapping up - I think Sportsman Warehouse is just out for profit and forgot about who is the reason they are "successful" - *the customer.* read more

This place could be great. Bought a gun here and regrettably had to deal with the gun counter. Both the older guys (one was Gary) who work behind the counter acted like I was bothering them and waisting their time as I asked to get help, and then pay them for the gun. Thankfully, both the times I was there one of the younger guys finally came and got me what I needed. Once they arrived, it did not take long to get it done. Do not go here to get a gun. read more

Went yesterday to buy boot inserts found some i liked the tag on the display where they hung said 44 dollars plus change when I went to checkout they rang up as 53 dollars when I pointed out the discrepancy the teller just blew me off said I'll check she didn't rang me up at the higher price well I live a hundred miles away so I paid for them been shopping here since it opened guess this is the last time for me read more

Price isn't an issue with this store. Actually getting to spend your money is the issue. Because getting service at the gun counter is very difficult. The employees there seem to have no sense of urgency and no sense of customer service. They spend a lot of time piddling around with back end issues when they should be dealing with the many customers standing around, waiting. They make an art of ignoring customers waiting for service. I have a distinct limit of waiting time. If I've waited around for 15 minutes with no movement in the customer queue and no acknowledgement from counter staff, I leave. My time is simply too valuable to stand around and be ignored by staff. SW is not the only place that sells guns. read more

Low inventory (possibly closing their doors?) Cashiers are so slow. Chat with each other instead of ringing up the customer. read more

Worst customer service experience ever!!! Was a huge SW guy, told all my friends. Bought and paid for a firearm online went to do the paperwork and was treated like dirt. WOW, It was truly amazing to watch customer service at its worst. I just kept thinking "I would sooooo fire that guy" just watching how he treated me and another poor guy trying to buy ammo. Sorry, this old man is out. Refunded and running away. Too bad, good selection and prices but..... read more

I made an online handgun purchase from SW. I went to the store to pick it up at about 1:00pm on a Tuesday. There five guys ahead of me. One of them said that he'd been waiting for 45 minutes. There was one person working the counter. Since there were no numbers passed out for customers, the only option was to stand around and wait. I left after 25 minutes. The line hadn't moved at all and two more customers had joined the line. My credit card shows that the payment to SW has been made, otherwise I would cancel the order and pay a couple of bucks more for a gun from Cabela's. Live and learn. read more

I've been a regular of this store for a while already, cashiers are always super friendly and helpful. However hasn't been a single time that the price tags are the real price that the system shows at the cashier. Inventory on Shelves look organized but the tags don't match. Until today they were able to match the prices on the shelves but I had a manager with a rude attitude when I mentioned the price in the system didn't matched the one on the shelf. First response was "I don't think so" and walked away without saying anything else, cashier and I assumed he went to check the price so we waited. When he came back with the tag he said "this isn't for the same item, is for a 150g". Even with his attitude I just replied "I won't take it" very calmly, to which he replied "then don't buy it" on a very rude tone and walked away. I'm sorry but is not my job to hunt in between shelves which tag matches the item I'm trying to purchase. And definitely that is not the kind of customer service I would expect from such a great store. I will still come back, hopefully this review will help to improve their customer service and order inside the store. read more

Poor management and inept staff all around. The guys at the gun counter and the manager who was overseeing them are completely and totally incompetent. I was there for over an hour waiting to get my gun (since they're so slow) and I felt like I was an extra in a bad sitcom. There was one employee behind the gun counter insulting another employee for messing up a customers paperwork, he spent five minutes demonstrating everything the employee got wrong and calling him out in front of customers who were clearly frustrated and just wanting them to hurry up and get his paperwork processed. A half hour later I then saw this same obnoxious employee insulting a different customer (who was within earshot and pretending not to hear) while talking with a different customer. Why is that guy still employed??? There was also a different employee, an older guy, going back and fourth apparently doing nothing and constantly talking about how he was about to go on his break. A break is supposed to be 10-15 minutes , how many break does that guy get? Keep in mind the entire time all of this was going on there was a "manager" there overseeing everything. Whoever is in charge of this place is sleeping on the job because the behavior of your employees and whoever that manager was is unacceptable. read more

WARNING, DO NOT BUY from them. I bought a silencer from them and AFTER I selected it I saw a 206 dollar tax stamp added to the 699. dollar silencer. I called the Store and the employee in the gun dept told me he had to pay a fee when he bought a silencer. So I went ahead and bought it online. THEN 2 hours later I get an email from Silencer Central to set up an account on their website to facilitate the sale. Then I get another email from them that they will need my finger prints so they will be sending me a kit . THen another email saying they need a passport size photo. At thsi point Im done. BUT I cant find ANY link to cancel my order. So I leave several messages (Friday 14th of march within a couple hours of the purchase) that I want to cancel. I called sportsmans wearhouse and they told me I had to contact the silencer company. THen on Monday after I didnt hear from them I called them and they said I had to call sportmans ... I told them NOWHERE did it say I would have to send in prints or pictures and that the government already has my prints from my permir application. They said the government doesnt share with them so THEY need to have them on file. Bottom line is NOW Spoortsmans wearhouse is going to charge me 200 dollars just to cancel the order. cancellation fee? WHAT? DO NOT do business with these people. We've received your request to cancel order 9085400173 for the Banish 9K Suppressor and understand you've expressed concerns about the amount of paperwork required by the federal government. While necessary steps are involved, we work closely with our partner, Silencer Central, to streamline the process and make it as easy as possible for you. I have observed the process; most steps can typically be completed in under 10 minutes each. Our team researched many options, and we're confident this is the easiest and fastest method of delivering suppressors to our customers' front door. We want to help you get the gear you want However, we completely understand if you'd prefer not to proceed. As outlined in our Terms and Conditions, a cancellation fee of 25 percent of the total paid or $200 processing fee (whichever is greater) will apply. Please also note that once a cancellation is initiated, we cannot stop the request. Please reply to this email by 3/22 to confirm your decision. If we do not hear from you by then, we will assume you wish to proceed with the cancellation. Upon completion, $686.25 will be refunded to your original form of payment. We value your business and look forward to hearing from you. Jason Sportsman's Warehouse Customer Service read more

Sketchy! Purchased an over/under and got the PROCEED. Went in for pickup and was informed that I had to wait an extra day. Apparently they misspelled my name and had to resubmit the documents. I don't care about the wait... I do care about errors on legal government documents. If they messed up on my name, WHAT ELSE COULD THEY HAVE MESSED UP? So I cancelled the sale. The manager was very understanding and I appreciate that. I wouldn't recommend buying certain items from them because apparently this happened to somebody else that day. read more

Wanted to return 2 items, since one of those had no tag on it the cachier called the manager. The manager, a young man (didn't catch the name) cake over and said they can't process the return without the receipt (despite me being a club member and having the card I purchased it with with me). He claimed that they can't look for orders by card. When I asked why, since every other store can, like Cabela's, he said "then go to Cabela's". And then just turned around and left. Well, I am definitely going to Cabela's now read more

Gary the gun guy is incredibly knowledgeable! Very friendly even with all my millions of dumb gun questions. He upsold me on my rifle choices. read more

I like Sportsman's warehouse over Cabella's for many reasons but this last time, my experience was not awesome. This is my second firearm purchase so I know how this goes especially in Washington. At any rate, I went in knowing exactly what I wanted and figured it would be someone and in and out. It was close to closing time but they said they would fit me in to get the paperwork done. Either way, I was fine with coming back in the AM, if they would hold the firearm, They chose to fit me in. Now, I know they do not have control of other people not reading directions and asking questions about their paperwork....I get it, people are special sometimes. I was done when another customer came in hot 10 mins before close. Turns out he was waiting on some paperwork to release his firearm but hadn't gotten a call yet because they were buys all day. Don't you worry though, he's a VIP, his words not mine...he thought pretty highly of himself. *giant eye roll* The guy that was helping me, stopped, went over to him and did what he needed done. Mind you, I was done in 4 mins with my paperwork. Because the guy decided to do this instead of just finishing with me, he got to stay late. Oh well. Don't overlook me and think that I am less of a customer because I am a women. I fire guns just like the "boys". Ridiculous. read more

Bought a couple of guns here, had good experience, but not the best. Customer service can be rude sometimes, fine with me. Still able to get what I need. read more

What a change. Go in for some hiking boots, forget about getting any help. It's like they're trained to look the other way and act busy doing something. Disappointing, no customer service, at all. read more

So I ordered a handgun. Few days later they email me and tell me it's ready to be picked up. I go pick it up and they can't find my gun. I go in the next day and no one can give me a logical explanation. On top of it being packed at the gun counter and only one guy working read more

Solid company, support the smaller regional companies folks. They've got what you need and will take care of you.

Wow. I'm a grave shift worker. For convenience I take a bus to and from work, and I carry my work supplies in a backpack. Stopped in this store this morning with $200+ dollars burning a hole in my pocket and a specific shopping list. But within less than 5 minutes in the store I was approached and informed that the store doesn't allow backpacks. I said, "no problem, I will leave it up front.". I was told that was not an option. Unless I could "put it in my car," I wasn't welcome in their store. How's that for disrespect for working people and anyone who isn't driving a car. I will spend my money elsewhere, and so should you. read more

I've never been here when it didn't seem understaffed. Like I've never seen the registers staffed besides the customer service desk and it's always a long wait in line even with only 2-3 people checking out. The staff seem friendly enough and the selection of gear is pretty decent though. It's probably the best big box fishing/hunting store in the area. Rather go here than Cabelas that's for sure! read more

If you've got 2 hours of time to waste just to pick up your gun that you spent 2 hours waiting just to fill out the paperwork this is the store for you. Gun counter staff seem uninterested in getting people in and out. Watching paint dry is faster than the staff in this store. I would rather shoot myself in the dick before buying anything at this store again. read more

There is zero reason to do your business here. Rude as hell and they seem to get pleasure in ignoring you and being unhelpful. Never again.