If I could give them ZERO stars for customer service, I would! I walked in to receive a quote for baseball uniforms and apparel. A few employees were standing around talking amongst themselves. I waited patiently for five minutes. One lady finally asked if I needed help, then referred me to the other two men engaged in a personal conversation. I patiently waited for another five minutes before I realized that their personal conversation was way more important the conducting any business. read more

It's a really nice place big with lots of stuff. I agree with Pam the customer service is lacking. If you love baseball or softball it's like heaven but limited for most other sports. I really don't shop there very often. Selection is limited and prices are kinda high. They do have a large Jersey selection for baseball and softball. They also do glove restitching, which I had done and they did a good job. It took longer then they said but it was good job. read more

Wow - SHOCKINGLY UNPROFESSIONAL. So surprised that our school district would allow such persons to operate as a vendor in this scenario given the extreme unprofessionalism and lack lof customer regard. We are lobbying hard at this Mondays meeting to BAN SPORTLINE from doing business with ANY of our school districts teams based on their conduct. BELIEVE THE NUMEROUS NEGATIVE REVIEWS HERE and save your team from agony, this company does not care about you and after numerous attempts to reach Bela, I had to launch civil legal action just to get a response. Love supporting teams with logo gear, DO NOT WASTE YOUR MONEY / TIME with Sportline. read more

Inexpensive, fast service. My friend is in a bar pool league, so I thought it would be fun to take in a shirt from the bar and get her name and # put on the back, like a jersey. They were able to help me right away, they made suggestions for letter size, etc. and the whole thing took ~15min and only cost me ~$8 for a pretty fantastic xmas present. I will definitely be back when I come up with some other silly gag gifts :) read more

0 stars!! Have still not received this order...now I do not even get a response from them. Unbelievably bad customer service. I was told two weeks ago that it was going out later that week. The volleyball season will be over by the time I get this order...Everyone on our team who ordered from them has had the same experience, read more

I have been trying to get a hold of someone for about a month regarding my daughter's letterman jacket which was ordered in November. We still have heard anything and I work and I am unable to get off in tome to go and check on this since the houses aren't really for working parents. The phone isn't operating. They don't answer to emails. read more

It was extremely busy when I entered the store for a relatively small order. I was pleasantly greeted at the entrance and told it might be a few minutes, understandably. Within one minute, I was assisted by Patty, who could not have been nicer and helped me tape the patches I'd brought onto my hockey jersey and she explained the heat-pressing procedure. Patty was extremely thankful that I had printed out pictures of what I wanted the jersey to look like to give them a blueprint to work with. She gave me an estimate of three days and Sportline called on the third day to tell me my order was ready. It was nice to be treated with such respect even though I'm sure my order paled in comparison to entire teams ordering uniforms. I was so happy with the experience I wandered the store and found some terrific deals on Adidas and Under Armour products. The staff was knowledgeable about a question I had about another product, just adding to my terrific experience at Sportline. read more

They need to receive NO stars, I made a purchase of spirit wear for two of my sons lacrosse teams to wear in support of there games which sport line contracted through our sports organization. I placed the order and after 3 weeks of hearing nothing I called to check the status, the customer service was/is horrible. I was told you might have it by the end of the month I tried to receive more detailed information and they said that was the best they could do, so I waited and called back after 5 weeks and they said you should MAYBE have it today or tomorrow and my response was good it shipped, they responded with I'm not sure. Well another week goes by, my kids have played 5 out of there 8 games and still no spirit wear. Sport line could care less about any unhappy customers. NEVER EVER but anything from here! read more

I have walked through this store 3 times over the past two years. Looking for various sports gear. Not once has anyone in this store asked me if I needed help. I stood by the gloves for about 20 min. Not one person came over to help me or answer questions about gloves. I even would smile at them walking in and out. They wouldn't say a word! Basically look directly at me and then look away. Terrible establishment with rude employees. No idea why anyone would buy anything from this dump. Every time I walk out thinking. Why did I come back here! read more

Had a great experience, got everything we needed in one stop and even got a better product for less than what we had been paying for it. If you have kids in sports, check them out. read more

Two years in a row I go in for softball sizing and no one wants to help me.

If I could give 0 stars I would. Late orders, no communication, no replies to emails or phone calls. Expecting refunds and not getting refunds either. Attitude of person answering the phone acts like we are really disturbing them to ask questions. read more

Def will not recommend this company to anyone I like, first, I sent my art ready to go and after a month, I hear nothing back, when I call, he then proceed to check his email, that is one month wasted, then I receive a hard proof, jersey was completely wrong and nothing was fallow, seems like they did not care at all, just make whatever was easier and closest to my original design, then I gave them another chance to make me a digital proof, another months goes by and nothing, I call every day the entire time and he was always "busy" finally got a hold of him and he basically told me they are not doing it so I wasted all this time for them to tell me they do not want my business..... WHAT? I will never ever going to recommend this place to anyone nor I will be returning as a customer, poor customer service, and they just don't care, STAY AWAY. read more

Great place. Thank God for this place! You can't buy high quality sports gear online. Yes, the cost will be more than you can typically find online, but you'll save time and cost by getting what you need the first time. Bought a new catchers mitt today. I wound up getting a brand that I would not have considered initially. Totally worth the drive. I had the guys steam and oil it for me. Saved some break in time. read more

Terrible Service, I will never go there again. Went in on thursday looking to get a name and number digitally heatpressed onto my jersey, Young girl took care of me and asked antwone, if he could do it, he said its just a digital print, so agreed it would be ready around tuesday the following week. I paid and the girl said she would call me. No call nothing, on Friday I called and the lady said it had not been done at all, antwone, has been gone all week at a tournament, same with the girl, so I was basically lied to about it going to be done. read more

I have been ordering school uniforms from them for several years. Every order takes weeks and usually well over a month to be delivered. I would order from somewhere else but the school forces us to us them. When I reach out to find out an order status my emails go unanswered and no return call. Their customer service is horrible! read more

They had some really great prices on shoes! I got a pair of really comfortable Nikes for $40! Score!

Went there to get my son his first baseball glove. The place was really clean and organized. The staff was really helpful and friendly. They did everything they could to accommodate my sons needs. read more

I bought a maple wood composite bat last night and went to the cages to hit, as my coach was soft tossing me my bat broke and it was my first round and I didn't even get jammed. It was very frustrating so I go back the next day (today) to get a refund or a new bat and one of the employees who i forgot his names was being really helpful and explaining to me that i had to go to the company and get the warranty claim there. But the owner Tom I think was his name, asked what happened and said "oh that's what went wrong, you shouldn't be swinging the bat at the cages, first mistake!" He proceeded to be an asshole, and quite frankly i wouldn't recommend buying from a company who's owner is an ass. But good products good service, asshole owner. read more

Amazing service. Finally a store that has all of the real sporting gear that is needed for kids sports.

Better wear a helmet and pads when dealing with a team sports representative there. She provides horrible customer service. She talks down to customers. We went for a simple uniform fitting and got this: told she was busy, we were late, told we had the wrong fitting time by the team, and had to wait in line. The problem was we were just waiting quietly and patiently in line until her co-worker summoned the cashier to see what we needed. While she's helping another customer she tells me she might not be able help us today because we missed the time. I explained the team told us to be there by 6pm (and it was 5pm) but she stood firm stating that we had the wrong information and we just have to wait. Funny--because that's what we were doing until her rant. Too bad they have such a great selection of sporting goods and are the only store in the northern area for team sports. In a more competitive market, they would be challenged to keep their team sports business. Other than team sports their floor representatives have always been friendly and helpful. read more

The absolute WORST customer service my wife and I have ever experienced! We placed an order for for our 10-year-old's school uniform shirts on August 1st. Not only were we given absolutely no time frame in which we could expect the order (no tracking number, expected date of delivery, NOTHING!), we also did not receive it in time for the beginning of school. We made multiple attempts to get in touch with the company in regards to the timing of us receiving our order and finally got a response after calling multiple times and sending multiple emails three weeks after we'd placed the order. When we did finally receive our order it was incomplete. We were given no explanation as to why we were shorted and again, had to make multiple attempts to contact them to find out whether or not we would be receiving the remainder of our order or a refund in lieu of the shortage. We were told through email on Sept 12 that we would receive the remainder of our order "by Saturday" which did not happen. We had to write ANOTHER email to inquire as to the location and fulfillment of our order and just today (Sept 28th) received an email with a tracking number, no apology or explanation or offer to compensate for the egregious amount of time it has taken to ship our products. We are just shy of two months from the date which we originally placed our order. This summer when we signed our daughter up for a summer camp through her school, we placed an order for a medium size t-shirt and received a large. Not a big deal, as she will be able to grow into it and continue to wear it as a part of her daily uniform, but is still an error with no explanation or offer to replace or compensate whatsoever. We also placed an order for a size medium t-shirt for a trip she was taking with her ELEMENTARY school, knowing from experience that a size large would be too big, and received an MEN'S ADULT size medium making it far too large to even be a part of her everyday uniform attire. Not only was it the wrong size AGAIN, but she did not receive it in time to be worn on the school trip (despite the order placement deadline being met) and, again, no explanation or offer to compensate in anyway. If you are looking for a company that will provide good customer service, timely shipments and accurate order fulfillment DO NOT ORDER FROM THIS COMPANY! AWFUL! TERRIBLE! WE WILL NOT AND HOPE OUR SCHOOL NEVER USES THIS COMPANY AGAIN! Thank God we weren't ordering anything pertinent to our daughter's health otherwise she would be dead by now! read more

Sadly I agree with the bad reviews of Sportline. I hate it because I grew up with Sportlne and always thought so much of them. Now that my son is in baseball, I have had almost nothing good happen each time I need to deal with them. Ordered a shield, in person with them..... they ordered the wrong item. Was on a team that had an account to get a discount on items in the store but not a single person at the store could figure it out and even told me that they did not do business with the team which I knew was not true. The items that team ordered also came in late and some were not correct. Now we are on another team and the same thing is happening. Also just took a hat in to have a number embroidered on the back. Three weeks later and we do not have a hat. I have left a message on a cell with the man who was to take care of it and have yet to hear anything back from him after a day. The customer service is horrible (except one nice young man who is always helpful) but most are a bit rude, never know anything, and would rather stand around and talk while you are waiting right in front of them. So disappointed but also tired of it. I do shop anywhere else I can just to avoid them. They have such a corner on the "team" market I wish someone would open a place that would do a good job. Bummer read more

Customer service in the team sports is horrible. I have been there twice and they have been rude every time.

As an individual purchasing a competitive team uniform for my son I was perfectly happy with the service. I walked in, told them what I needed and Tammy walked me directly to the rack. She found our sizes for us and put the numbers on the shirts. We were in and out in less than ten minutes. Thanks Sportline! read more

Sportline is a great local resource for screen printing, heat transfer and embroidery work. They are fantastic to work with. John in team sports has been our rep for years and has always found great gear that works with our budget. read more

Sportline has gone downhill. They can't get baseball orders done by March that were submitted in November. This is true for both of my boys. There have been multiple problems over the last 3 years. I strongly recommend looking elsewhere. read more

BUYER BEWARE!!!! Extremely unethical and extremely unprofessional!! The product our salesperson INSISTED we go with, was for lack of better words, was the worst product I have ever purchased for the type of sport we play. As soon as we started experiencing the effects of this low quality product, at first the company refused to step and stand at least behind their name. The Salesperson was outwardly rude to each and everyone of our customers who purchased the product and acted as if we were putting him out! When we finally got a hold of someone, they agreed to fix the product....and needless to say, it was worse than when we bought it, and when we went back , their comments were that "We just had to deal with it". This salesperson works on commission and made that verbally clear and at the end of the day, got a pretty nice commission off of our group. Hopefully they can find another group to continue to pad their pockets, because we will never, ever, order from this company or salesperson ever again. read more

Horrible customer service. I called (twice - never received a return phone call) to ask about their sizing before I ordered and if they tend to run true to size or run small or large. I was told he couldn't tell me that but if I was between two sizes to go with the larger size. Their large was more like a generous XL -- can't even be worn by my medium size kid. They obviously do not know their own product. Do NOT do business with this company if you don't have to. read more

The store is an ok place to shop but every time I go to have my son's name put on the back of his jersey the gentleman behind the counter with the long brown hair acts completely annoyed that I'm bothering him to do it for me. He's not friendly at all and is rather rude. I understand he has other projects too but come on, I'm a PAYING customer. Don't be a jerk. I always leave there feeling awful. read more

My daughters softball team went here for uniforms. All of the girls were measured and there were many issues. Shoes not fitting and pants not fitting. Went back to get remeasured\alterations for pants and 2 months into the season the pants for some of the girls are still not right. Very disappointing first experience with this company. read more

How this place stays in business is beyond me. My company has a local softball team and wanting to give the city our business, we chose Sportline over on-line stores. All went well until I went to pick up the shirt. They had completely forgotten to put the names on the shirts. They promised it would be ready in 30 minutes. I came back 2 hours later and not only had to wait while the sales person (who I am pretty sure was an owner or manager) chatted with a co-worker (I timed it, 5 minutes of waiting) but the shirts were still not done yet. We had ordered 3 extra shirts with no names. They pulled those out and never put then back in. Then two of the shirts were misspelled which meant another trip back to the store. They only fixed one shirt and not the other shirt that was messed up. Finally I asked them why they had so many problems with such a simple order. What bothered me the most was the way they just brushed it off, like it happens all the time. I have dealt with Sportline before and had bad experiences, and I have learned my lesson. After having to return 3 times because they couldn't get it right and still not being satisfied, having to wait so long and being disregarded as just an annoying customer, they have lost my business forever. You can only treat people badly for so long before you loose all your customers. I would not recommend this store. Go online, the quality is better, the prices are better and I am positive the customer service would be better. read more