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Sport Cycle Pacific

5.0 (8 reviews)

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1 year ago

Totally old school and very refreshing in the age of service advisors and places that refuse to work in anything older than 15 years.

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2 years ago

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7 years ago

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7 years ago

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8 years ago

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14 years ago

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11 years ago

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14 years ago

Reliable, friendly, reasonable, knowledgable. I take my 09 Ducati and 11 BMW GS there.

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Thousand Oaks Powersports - NiteRyders818

Thousand Oaks Powersports

(388 reviews)

$$$

Review for the service department:…read more Super friendly and easy to work with! Prices are also very reasonable compared to other local shops. Brought in a set of wheels off my Vespa to have the shop swap out to a new set of tires. I provided the tires myself and the shop charged $50 per wheel to get the tires swapped and balanced. Wheels were ready for pickup the following day and were nice and clean. Thanks again!

Sales - (5/5 Excellent) Service - (2/5 Below Average)…read more This year I purchased both a Triumph Scrambler and an Aprilia Tuareg 660 Rally from this dealership. Here's my honest review of their Sales and Service Departments: Sales: Brandon was outstanding to work with -- professional, honest, and great with communication. He kept me updated on the progress of my special-order Aprilia and honored a competitive price match on my Triumph. The Finance Department was equally efficient and transparent. There were no high-pressure add-ons or upselling tactics, and both purchases were completed in about 30 minutes each. I truly appreciated how simple and straightforward the entire sales experience was. Service: Unfortunately, the Service Department was a completely different experience. For my Triumph's first service, I needed a broken bolt removed to replace both clutch and brake levers, and to have the service wrench light reset. I was charged 1.5 hours of labor for a task that typically takes 15 minutes. The service light wasn't reset, and when I picked up the bike, the seat wasn't properly latched -- something I luckily noticed before transporting it home. For my Aprilia's first service, I scheduled the work to include installation of the quick shifter and heated grips. The total cost was around $1,000. Despite having an appointment and being told the bike would be ready by the end of the day, I was later informed it hadn't even been touched. When I returned the next day -- a four-hour round trip costing roughly $100 in gas -- I was told the bike was "done," only to be informed in person that a technician smelled a burnt-clutch odor in the oil and suggested I leave it for further inspection. No details, no follow-up plan, and no quick diagnostic -- just a vague recommendation to spend more money on a new evaluation. When I asked if a simple clutch test was performed, I was told they were "too busy." At that point, it was clear my time and investment weren't valued. I chose not to authorize more labor for a potential warranty issue, and decided I won't be returning for future service. Positive Note: Izzy, who works the service counter, deserves recognition -- always polite, professional, and genuinely helpful. Final Thoughts: Customers expect to build trust and confidence with a dealership's service department. Unfortunately, I left with neither. While the Sales Team was excellent, my experiences with Service -- especially with technician Eric -- were disappointing and have completely eroded my confidence in their operation. I would not recommend this dealership for service.

Sport Cycle Pacific - motorcycledealers - Updated May 2026

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