Had a little bit of a wait for appt. Staff and doctor were nice. Parking in rear.read more

Dr Raphtis is a great doctor! I have experienced very short wait times to see him. His staff is…read morevery pleasant and kind. Dr Raphtis was actually my choice for a second opinion. I was told by another doc that I had severe cataract's and needed both of them removed the next month. When I explained that I had no symptoms, he smiled rather patronizing and again insisted I needed the surgery. In the meantime I was taking my patient to see Dr Raphtis. My patient had a severe eye inflammation and after watching how well he cared for him I made an appointment for myself. As I had suspected, I do not need cataract surgery, furthermore Dr Raphtis explained that I would tell him when it was time for surgery because I would have symptoms! I was very impressed with his honesty and explanations and his willingness to listen and answer my questions. I am thankful he was my patients doctor, I am confidant that I and my patient are in good hands!

1st, let me say I have been a patient here for about 15 years. Dr. Vanderhoof is excellent and…read morecompassionate. My cataract surgery is the reason for the 2 stars. On April 1, 2025, I was told my cataracts were "ripe" enough to do surgery. I was put on the waiting list. 3 months later, I had my first surgery. Before that I met with the surgeon and the "insurance expert", Fran. During a one-on-one meeting with this so-called expert, I made it quite clear I did not want my eye drops prescription called in to Walgreens. She assured me she would call it in to Henry Ford Pharmacy, my preferred pharmacy. She called it in to Walgreens! After 4 phone calls, I straightened that mess out. After the above, I spoke to the office manager, Kathy, about Fran's actions. She assured me that Fran would be "written up". While on the phone with Kathy, I inquired why I had to pay the $35 refraction fee before they would do my surgery. Her response, "that's our procedure". BTW, that refraction didn't occur until August 21, 7 weeks later. But, of course they processed my payment immediately. After the 2nd eye operation, I did a follow-up appointment to see how the procedure went. I had some swelling, so Dr. Vanderhoff suggested I return in 2 weeks for another evaluation. When I got to the front desk, I was told there was nothing in 2 weeks, so they set it at 3 weeks. A week later, they called me and said they had to push my appointment out another week, or a month after my surgery. I ordered my glasses through Costco and finally picked the up today. My entire summer was blind-sighted (forgive the pun). Why can't a cataract patient be given a schedule of appointments so that the final outcome can happen in a reasonable timeline? There seems to be a disconnect between the professional staff and the people at the front desk. Why does a patient who knowingly has numerous appointments have to use the card reader to check-in every time. "The system" has all your insurance information and your driver's license stored. I will be seeking additional vision care at a different facility.

I recently went to Fraser Eye Care in Warren, MI for a LASIK surgery evaluation. I was thoroughly…read moreimpressed with the entire experience. The office itself is stunning--modern and aesthetically pleasing, providing a welcoming and comfortable atmosphere from the moment you step in. While the wait time was slightly longer it was well worth it because I saw 2 doctors that day. The thoroughness of the staff is evident in their detailed explanations of all available options and alternatives for LASIK surgery. Each step was clearly outlined. What truly stood out was the meeting with the counselor. They went above and beyond to explain the cost aspects of the procedure with complete transparency. just one straightforward price. This level of honesty and clarity was refreshing and greatly appreciated especially in medicine.

Excellent service, extremely caring staff. Dr Human explained my eye condition completely.read more

Dr. Parent has terrible bedside manner. He walks in the room for barely 2 minutes then leaves. He…read moremay be a good doctor but does not seem to care at all. The younger staff are personable and great but that is not enough for me to ever come back.

Horrible experience. Some of the nurses do not care about cleanliness. Used urinals left on the…read moreback of the toilet for me to lean on. Bathroom was not cleaned for 4 days. I was there 6 days and my sheets were not changed, even though I had an infection that had leaked from my legs on the bed. The floor was damp mopped twice, but only partially. When I complained, I was asked if I was "Mr. Clean" at home. I tried to talk to a nurse advocate, but was never able to. When I told one doctor I had a bad reaction in the past to a drug he wanted to give me, he said I was nuts, he gave it to his 91 year old mother.My bed was broken, It leaned to one side. I couldn't get another one. It was like that for 4 days. There was lots more. I will do everything in my power to not go here ever again. Ever since they closed Henry Ford Bi-County, known as the CHOP SHOP, they must have been looking for a place for all those people. THEY FOUND ONE!!!

They don't know what the hell they are doing, half ass doctors, that lie. They messed me so bad…read moreemotionally I've got PTSD I can't even drive by this place. I pray I never have to enter this hospital again. Watch your back here.

After several appointment cancellations by the doctor, I finally saw Dr. Malinowski and after…read morecomplaining about all of the cancellations, she didn't apologize, basically said nothing and about a week or so later I received a letter stating that none of the doctors in the office would treat me and that I should look for another retina specialist. She just didn't care at all.

I continue to expect good customer care and professionalism [period]. If I want disrespect and…read moreincompetence, I'll visit your competitors.

Expect to wait 30 to 40 mins after your scheduled appointment to be seen....I was there on a…read moreSaturday, 11:00 o'clock appt...didnt see the Optician until 1145...went through eye exam with the assistant....led down a hall to a waiting room to wait for the Dr with 6 other people already in there waiting to see the Dr. Completely under staffed for an office that takes in emergencies and scheduled appointments. I said i wont ever be back ...the assistant asked why....i said i had to wait 45 mins to be seen and ive been here an hour and a half ...she actually said...oh thats not too bad !!! Wouldn't and Don't recommend this place.

Great eye care but absolutely the WORST phone service I have ever encountered. Over 25 minutes on…read morehold to reschedule an appointment! Hire more people!!

Team was able to get me in quickly for consultation and procedure. Procedure was very quick and I…read moream a month out with no complications. Overall extremely easy process- wish I did it sooner

After an hour wait I never saw the optometrist for the consultation…read more Front desk person had no estimate as to when I would be seen. Then I asked how long the actual consult would be and it's an hour and a 1/2 long?! That needs to be advertised that it's an all day appointment.