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Raphtis S Chris MD

5.0 (2 reviews)

Services - Raphtis S Chris MD

Eye exams

Eye surgery

Eye testing and diagnosis

1 More Service

Retinal imaging

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Fraser Eye Care Center - Warren

Fraser Eye Care Center - Warren

(6 reviews)

1st, let me say I have been a patient here for about 15 years. Dr. Vanderhoof is excellent and…read morecompassionate. My cataract surgery is the reason for the 2 stars. On April 1, 2025, I was told my cataracts were "ripe" enough to do surgery. I was put on the waiting list. 3 months later, I had my first surgery. Before that I met with the surgeon and the "insurance expert", Fran. During a one-on-one meeting with this so-called expert, I made it quite clear I did not want my eye drops prescription called in to Walgreens. She assured me she would call it in to Henry Ford Pharmacy, my preferred pharmacy. She called it in to Walgreens! After 4 phone calls, I straightened that mess out. After the above, I spoke to the office manager, Kathy, about Fran's actions. She assured me that Fran would be "written up". While on the phone with Kathy, I inquired why I had to pay the $35 refraction fee before they would do my surgery. Her response, "that's our procedure". BTW, that refraction didn't occur until August 21, 7 weeks later. But, of course they processed my payment immediately. After the 2nd eye operation, I did a follow-up appointment to see how the procedure went. I had some swelling, so Dr. Vanderhoff suggested I return in 2 weeks for another evaluation. When I got to the front desk, I was told there was nothing in 2 weeks, so they set it at 3 weeks. A week later, they called me and said they had to push my appointment out another week, or a month after my surgery. I ordered my glasses through Costco and finally picked the up today. My entire summer was blind-sighted (forgive the pun). Why can't a cataract patient be given a schedule of appointments so that the final outcome can happen in a reasonable timeline? There seems to be a disconnect between the professional staff and the people at the front desk. Why does a patient who knowingly has numerous appointments have to use the card reader to check-in every time. "The system" has all your insurance information and your driver's license stored. I will be seeking additional vision care at a different facility.

I recently went to Fraser Eye Care in Warren, MI for a LASIK surgery evaluation. I was thoroughly…read moreimpressed with the entire experience. The office itself is stunning--modern and aesthetically pleasing, providing a welcoming and comfortable atmosphere from the moment you step in. While the wait time was slightly longer it was well worth it because I saw 2 doctors that day. The thoroughness of the staff is evident in their detailed explanations of all available options and alternatives for LASIK surgery. Each step was clearly outlined. What truly stood out was the meeting with the counselor. They went above and beyond to explain the cost aspects of the procedure with complete transparency. just one straightforward price. This level of honesty and clarity was refreshing and greatly appreciated especially in medicine.

Raphtis S Chris MD - optometrists - Updated May 2026

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