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    Spooner Buckeye

    5.0 (1 review)
    Closed 7:00 am - 2:00 pm
    Updated 2 months ago

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    7 months ago

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    Desert Hand and Physical Therapy

    Desert Hand and Physical Therapy

    4.0
    (2 reviews)
    9.4 mi

    Arriving for my appointment at Desert Hand and Physical Therapy in Goodyear, I was greeted by…read moreAmber. She was smiling and friendly. We chatted about the lovely PT area, recently painted a bright white, and light wood flooring. Amber went through the insurance questions and scheduling process. My therapist was Chris. He was pleasant as he asked about what caused me to come to PT and I explained my condition. He read through the information I brought with me indicating the results of a recent MRI. He took measurements as a baseline, and then we went over exercises I should begin. Chris also stretched out my shoulders after the exercises. All in all, the entire staff is courteous, kind and patient. I felt comfortable with the knowledge, expertise with exercise recommendations and overall kind care.

    The hand occupational therapist I saw here is fantastic. Spends a good amount of time with you one…read moreon one and is very knowledgeable. However... before you see the therapist they have you sit alone for a majority of your appointment with therapy activities to do alone and no one tells you how to do them and no one watches you to see if you're doing it correctly and they bill your insurance for it saying someone was with you when you did the exercises. They don't clean / sanitize the items between patients so I question their cleanliness. Wash your hands after your appointment to be on the safe side or use sanitizer. Some of the staff talk really loud having conversations across the room with each other rather than going over to each other to speak. The younger employee at the front desk accidentally charged my credit card 2x for the same visit and it's taking over 3 months to get my money back. I called the next day and was told they would look into It and email billing and get back to me and no one did. I repeatedly kept asking and was repeatedly told that they would send an email to the billing person. After two months, I finally spoke to the billing person who acted like this was the first contact and I know it was a lie and that the front desk emailed billing on my behalf. Billing told me that they gave me an account credit rather than refund the money to my credit card. I don't want an account credit, I wanted the money back to my credit card. It was their error!! When I spoke to the girl who worked in the finance department she said she didn't know how to credit back a credit card and that she was going to have to talk to somebody else. I told her to call her merchant contact at the credit card company. She then called me back and told me that she was going to issue me a refund check. It's now been a month since I spoke to her and 3 months since they double charged my card and I still don't have the check and when I called to ask where the check is the girl told me she requested the check 3 weeks ago and to wait another week and if I don't have it in another week call her and she will put in another check request and that will take another month to process. I will dispute this charge with my credit card. Do not give this business your credit card information to keep on file and be careful of the younger person at the front desk, she seems clueless when you ask her things and she made this error. They also post a question of the week and ask every patient about it and take a poll and maybe if staff paid less attention to asking people a trivia question they could spend time helping patients with their alone time exercises instead and spend time sanitizing tools and not having loud conversations across the room. Updated: I finally received the check in the mail.

    Spooner Buckeye - sportsmed - Updated August 2026

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