Victoria(Nurse)I understand being in a crazy building where things are constantly going. However,…read morebed side manner is a thing. I was passing a kidney stone and was trying to get comfortable on the bed(while watching my IV obviously not close enough). You then come in 15 mins later(because someone informed you I was just letting it chill out of my arm until someone got the chance to come back. You didn't give me any button and I wasn't going to scream I was in pain.)I wasn't pushing nobody away from their duties. You then throw open the blinds "Why would you pull out the IV" I said I'm so sorry I didn't do it on purpose". You instantly with even more attitude say "I had a patient having a heart attack and you pull me to put the IV back in your arm cause you ripped it out." I said "I'm sorry I didn't mean to do it on purpose." You then walk out and slam the curtains again damn aggressive. I apologized to all the nurses if I was rude that I was in pain and just kept apologizing. Not once did that you come back in to apologize. I want you to have some bedside manner or apologize cause that was a lot! We will be filing further if you can't apologize and be a respectful adult. I didn't do anything on purpose. Mistakes happen. I'll be in back soon. We all have bad days that why I apologized! Trying to make this a direct message to her. Exactly what happened. Victoria was extremely rude, I've never once experienced that. If she was having a bad day, I get it. However I don't believe it takes 4+ hours to realize. Jessica the nurse was amazing I could tell she was a little frustrated but she still remained sweet and I continued to apologize. Due to me feeling bad for crying and being wiggly.

Nurses and doctors are moving really slow, there procedures are not real good. i recommend not…read morecoming here during the night time due to things running slowly

My son has been going to this doctor office since he was six months and he is now going to be six…read moreyears old this year. I just want to say Dr. Warren is a very good pediatrician I will never forget when my son got sick and urgent care and pch said he was fine to follow up with his pediatrician well we did and she knew exactly what it was when she seen him she saved my sons life because the Kawasaki disease was swelling up his coronary artery. also want to say the front desk workers are very nice some of the nicest workers I've met since going to doctors offices in Arizona. There are lots of rude front desk people, but I've never had that problem here and I just want to say thank you for all that you do Adelante buckeye staff.

1 Star -- Buckeye Adelante: Unreliable Communication + Disrupted Care When It Mattered…read more This review is for the Adelante clinic in Buckeye. I'm writing this to warn other patients because while the care was good at times, the overall experience became unacceptable due to inconsistent communication, no follow-through, and how concerns were handled. There were appointments where everything seemed fine. But too often we dealt with calls not being returned, portal messages going unanswered, and a frustrating lack of response when we genuinely needed help. In healthcare, inconsistency is a serious problem -- especially when patients are relying on ongoing care. My wife and I have ongoing health concerns, and we also have a 12-year-old child with a disability. I am insulin dependent, so regular follow-ups and timely communication are necessary. When a clinic can't reliably respond, it creates stress and risk that families should not be forced to deal with. We have complained to Adelante in the past, and we have also contacted the medical board in the past due to concerns. Patients raise complaints because they want better care from the clinic they already go to, not conflict. People dealing with health issues are looking for quality care, accountability, and basic respect. Instead of our concerns being addressed and corrected, my wife, my child, and I received a Notice of Discontinuation of Care, stating the "care relationship has experienced a breakdown." That wording is extremely vague and gives no clear explanation of what the "breakdown" supposedly was. It comes across like a generic reason used to remove patients who speak up. Even worse, they canceled my 3-month diabetic follow-up appointment, even though I'm insulin dependent and need monitoring. Canceling care like that isn't just inconvenient -- it's irresponsible. This clinic may be fine when everything is simple, but when you need real support and consistent communication, the Buckeye location failed our family. Based on our experience, I strongly recommend others think twice before relying on this clinic for long-term care.

Dr. Duke is one of the best doctors I. I have ever had. he has been my doctor since I've been in…read moreBuckeye and he's always been very attentive to all my needs.

I have been seeing Dr. Duke and his staff for the past 2 or so years and find them to be excellent…read more Having worked in healthcare in a role that exposed me to many physicians and their practices, Dr. Duke and his office rank in the top 1% of those I've encountered. He always takes the time to fully and carefully LISTEN to his patients, and works WITH them to provide the best care. There are Docs who simply want to impart their textbook knowledge on their patients, without actively listening to them. Dr. Duke is the polar opposite. I rarely have to wait long to see someone/anyone/Dr. Duke on my visits, but if I do have to wait, I am generally OK with it because I know that they are providing great care for someone else who needs that extra bit of time. I've never felt rushed, talked at, or unheard on any of my visits. Dr. Duke and his staff are friendly, efficient, and even though most folks don't go to the doctor's office to have fun, Dr. Duke's office make it as enjoyable as it can possibly be. And they seem to have fun and truly enjoy their work. It's truly a refreshing experience. I can't recommend Dr. Duke and his office highly enough!

When my my and my wife's PCP retired, we were left with no really good options. We tried a couple…read moreother doctors at the same office, but were not happy with any of them, so we tried another office closer to home, but again were not really happy with any of the doctors we found. When my wife wanted to a yearly exam, we realized that there was a Dr. office in the building just down the road, which also houses an ER, and we thought it would be worth checking since it was so close. Not really sure which doctor was her best option, we chose Dr. Pramhus, and boy, were we happy we did. He has a terrific 'bedside manner', seems very knowledgeable, and just seems like a really great guy. When my wife would go in for an issue, he was willing to stick around and discuss other questions, etc.. He also responds very quickly through the online portal, and has even called us directly in response to questions we post online. We liked him so much that I have even decided to make him my PCP as well. We're very happy with him.

My husband and I moved here from out of state. I called and made an appt with his NP. We had to…read morewait for an appt for 1.5 months. I gave the office all of our insurance info. The day before our appt they called and said that since we had Optim as part of our medicare/HealthNet insurance that the NP (Kirstin Blackshear) couldn't see us because Optim wouldn't ok any tests or pay anything on what she ordered. I have worked beside and had many NP's as my PCP. NP's work under a doctor's license and they certainly can order tests and the like. The insurance company obviously has a problem with her. My insurance card had Dr. Pramus as my PCP. They refused to let us see her and told me that they could schedule us for an end end of July appt with Dr. Pramhus. So we would have to wait another 2 weeks for an appt. We are both diabetics and I have A-fib. I explained this to the receptionist. I didn't get any sort of understanding or sympathy. No apology. Nothing. Obviously we are going to have to find yet another doctor and wait probably, another couple of months. While I can't speak of the care you would receive, since they wouldn't see us, I certainly don't think their front office is at all capable. Might want to think twice before seeing them.

My first visit with Dr. Blackburn went really well. I was seeing her for a routine physical,…read moreMammogram and medication refill request. Her MA (Adriana) was very kind and professional and got me in before my scheduled time. Megan was on time, efficient and happily answered my questions with thought and honesty. As usual, I had to get my blood drawn and although the wait was long (40 min) the phlebotomist was calming and good at her job. Everyone at the front office was also very helpful and welcoming.

She's great , compassionate and caring, willing to listen! I believe she's moved offices.read more

We only go here because it is close to our house and accepts our insurance. To see a doctor about…read moresomething quickly this works. However, it is a low end medical clinic. They seem to have redone the waiting area so it is brighter and a tad more comfy, but it was hot as Haiti in there today. The staff behind the counter when you walk in is overworked and sometimes a bit rude. When you get into the back area where the doctors are the AC was on and it was quite comfy after chilling in the stuffy, hot waiting room. Dr. Duke somewhat reminds me of Dr. House with his mannerisms, but the guy really knows his stuff. I personally have considered driving to Avondale to go to the other office they have. I try not to be to snooty about my stuff, but really feel that I can go to a medical clinic slightly more upscale than this. Everyone deserves health care, but this is a dingy, overworked place. That really does not communicate well with you unless you call them. I think they are sterile, but not sure if they have a cleaning crew that comes in, because this place could really use it.

I had a very nice doctor give me my exam. However, the place needs some remodeling. I've been going…read morethere for over 10 years and you can tell they have some of the same furniture. Its cracked and its old. I think with the money that office makes, it could do some changes. It needs it. The other thing, I noted is.....Since when does a Doctors office not have magazines to read? I had to wait almost an hour and they didnt have anything but brochures.

This is a very convenient Dr office close to home . But this time it's all about Labs or lack there…read moreof . Lol Would you want your blood drawn by people who look asleep ? The lady was kicked back at the window head back feet up. And the guy was resting his head on the counter and well you guessed it resting , must of been a hell of a day . Showed up three times and no labs . Oh well always tomorrow. Well tomorrow is here after showing again and getting no where I finally called banner health only to find out they do not take orders from outside doctors and after 5 time and I did explain to them it was a outside doctor never once communicated to me that they couldn't do it . Wasted a ton of time and now it back to starting over . Over all clean , convenient, friendly sleep deprived employees.

I want to start this review out by saying I had wonderful interactions with all of the office staff…read moreand the nurse who saw me before the doctor came in. This was my first, and last, appointment with Dr. Han because of the disappointing lack of communication. I scheduled a well exam/yearly physical and assumed that is what I was going into. Dr. Han was in the room for maybe 15-20 minutes and it was a brief appointment, nothing crazy. I spoke about symptoms I was having due to being anemic and other things that I have usually discussed with my primary care provider (I had to switch due to change in insurance). I was sent to do labs and all is well. Then I received a bill for $80 and I reach out to my insurance and they say it is because of the certain coding used. They assume it's a mistake and tell me to reach out to the provider who issued the lab work and have them change the coding. Sounds simple enough until I learn that my scheduled wellness exam was no longer that the minute I started talking about medical concerns. The concerns were nothing life threatening, but concerns you'd talk about with your doctor at your annual exam; which is what I had scheduled with the office. It's very disappointing that Dr. Han failed to tell me the appointment had changed once I started discussing my medical concerns. It's even more disappointing that it seems like talking about medical concerns is just seen as additional coding and extra money for the doctor. I will not be returning to this office, nor would I refer them to anyone. I highly suggest reading other reviews and finding another doctors office.

This place does not deserve even 2 star. My daughter went there for help with some very bad…read morepainful abscessed in her jaw. This place did nothing for her and sent her home, they were supposed to send a prescription to WALGREENS, they sent the prescription to Walmart and didn't even say which Walmart they sent it to. UNBELIEVABLE DO NOT GO TO THIS PLACE

Got an upper bridge and lower plate done. Went back several times to have adjusted after they were…read moredone because they didn't fit correctly. Then finally gave up on ever wearing any of the dental work they did for me. I ended up with awful results and would never recommend them to anyone. I have had to live without any lower teeth and many missing top teeth for over a years now because of them.

I am a new patient trying to establish care at this office. When giving them my Insurance…read moreinformation it kept comi g up that my insurance was not in effect even though i had received an email from United Healthcare stating that it was. I spoke to Vivian who very patiently and thoroughly found the problem. It was a problem at the insurance end. She actually called them for me (after I had tried and got nowhere) and got it straightened out! Very professional and super helpful!!! Your doctor can be wonderful but the front office is extremely important to get things done. I highly recommend this office due to Vivian and her expertise at her job!

Kirstine Blackshear is by far the best PA I have ever had. I am 74 years old and I have seen my…read moreshare. She is not only knowledgeable; she is very kind, caring, and patient. I first saw her in 2010 when we moved to Buckeye. At that time she was working at the clinic one Miller Rd. When I found out she had moved to the Abrazo clinic on Watson my husband and I became patients there and I never regretted it.

I am new to the west valley and overall this doctors office meets my expectations. I am surprised…read moreto see that they accept "walk-in appointments". Once care is established getting into see the doctor does not involve a long wait. The patient rooms are clean and up to the modern age for technology. I went to see Dr. Martin for my annual check up and she is great. I was pleased with a high level of patient care from her. Also, she is conscious of what costs are beneficial for her patients (like generic drugs v.s. outrageous name brands). As far as follow up from staff I have not really had an issue. I did call once and I did not get a call back (I was sick and on a cancellation list). I did call back and was scheduled and seen in a prompt and professional manner. This was after establishing care and getting into the system. So in conclusion, if you want a decent no bull medical office go here. If you just walk in expect a wait. If you want to have some kind of hand held small town experience go elsewhere.

Last Monday (9/10), I called my doctors' office to ask for a prescription to be refilled (that I…read morehave been on since 2002 for seizures and restless leg syndrome) called Clonazepam. I was told that the script would be called in to Walgreen's. It wasn't. On Tuesday, Kylie, my daughter, went in to the office to drop off an update d Power of Atty and Living Will (for an upcoming surgery) and asked about the prescription, and was told that it would be called in to the pharmacy that afternoon. It wasn't. I called again on Wednesday, now three days without the pill, only to be told that it would be called in, and again, it wasn't. On Thursday, I was told that the pharmacy had to send over a fax request to have the script filled and that the doctor would not be back in the office till this Monday, which means I would be without the med for a total of 7 (SEVEN) days! I was then put on the phone with a man claiming to be the office manager who told me that the message (which I have never heard, because if you are placed on hold, 623.298.4642, there is no message, just dead silence) would tell you that your pharmacy must send in a fax request...NOT! He refused to listen to my story even telling me that it was my fault and that he didn't care that I used to be a nurse and that he didn't care who screwed up that it was my fault. He yelled at me, wouldn't let me speak and told me that there was nothing he could do. Consequently, last night, I had a grand mal seizure that could have killed me. Google Clonazepam, and look up what happens when you suddenly stop taking this drug after so many years. I have complained to AHCCCS and will complain to Dr. Jeanette Cruz, of Estrella Family Medical the next time I see her. LAWSUIT? POSSIBLY. You don't have to put up with the bull. I could have been told on Monday to have the script request faxed, and problem would have been solved. My daughter could have been told that on Tuesday or handed a script when she was there, but no. At no time were we told...This office dropped the ball, but it's my fault... I COULD HAVE DIED. I WANT HEADS TO ROLL AND PEOPLE FIRED. AM I MAD, DAMN RIGHT I AM MAD. I HAVE KIDS TO RAISE AND A LIFE TO LIVE. JUST BECAUSE SOME OFFICES REQUIRE A PHARMACY TO SEND A SCRIPT REQUEST, DOESN'T MEAN THEY ALL DO, AND I HAVE NEVER HAD TO DO THIS BEFORE!! ~~ I got a certified letter today, 9/20, telling me that I have been fired. That tells me that this office can't admit to their mistakes and that I am glad that as of October, I am glad I am no longer their patient. I have alerted AHCCCS, the Arizona Medical Review Board and will be filing a Medical Malpractice Lawsuit as well.~~