I like the doctors and staff at the Buckeye clinic, but there are serious problems with obtaining…read morecare here. 1. Claims are frequently submitted to insurers with insufficient documentation. When the claim is tentatively rejected, the clinic does not resubmit with the proper documentation. So the claim is rejected, and then it must be appealed. 2. It's impossible to reach the clinic by phone. One must wait on hold for literally an hour with Adelante's main customer service line. There is an option to leave a message, but it doesn't always work. 3. Messages to doctors via the patient portal go unanswered. 4. Time spent in the front waiting room is reasonable, but patients spend a long time in the treatment rooms, with long gaps between doctors and assistants during each step of diagnosis and treatment. It usually took close to 90 minutes to get through each routine appointment. I will say that my doctor here was very pro-active in addressing significant health issues that my previous doctors had ignored. He listened and took time with me. I did not feel rushed, ignored, or disrespected.

My son has been going to this doctor office since he was six months and he is now going to be six…read moreyears old this year. I just want to say Dr. Warren is a very good pediatrician I will never forget when my son got sick and urgent care and pch said he was fine to follow up with his pediatrician well we did and she knew exactly what it was when she seen him she saved my sons life because the Kawasaki disease was swelling up his coronary artery. also want to say the front desk workers are very nice some of the nicest workers I've met since going to doctors offices in Arizona. There are lots of rude front desk people, but I've never had that problem here and I just want to say thank you for all that you do Adelante buckeye staff.

We only go here because it is close to our house and accepts our insurance. To see a doctor about…read moresomething quickly this works. However, it is a low end medical clinic. They seem to have redone the waiting area so it is brighter and a tad more comfy, but it was hot as Haiti in there today. The staff behind the counter when you walk in is overworked and sometimes a bit rude. When you get into the back area where the doctors are the AC was on and it was quite comfy after chilling in the stuffy, hot waiting room. Dr. Duke somewhat reminds me of Dr. House with his mannerisms, but the guy really knows his stuff. I personally have considered driving to Avondale to go to the other office they have. I try not to be to snooty about my stuff, but really feel that I can go to a medical clinic slightly more upscale than this. Everyone deserves health care, but this is a dingy, overworked place. That really does not communicate well with you unless you call them. I think they are sterile, but not sure if they have a cleaning crew that comes in, because this place could really use it.

I had a very nice doctor give me my exam. However, the place needs some remodeling. I've been going…read morethere for over 10 years and you can tell they have some of the same furniture. Its cracked and its old. I think with the money that office makes, it could do some changes. It needs it. The other thing, I noted is.....Since when does a Doctors office not have magazines to read? I had to wait almost an hour and they didnt have anything but brochures.

The front office and the Dr are all amazing. I have long term and they do not overbook so you are…read morewaiting. Calls are answered quickly and messages are returned. Dr. Valerie Bustos is amazing.

I just saw dr shah as a new patient and wow I am so glad I came here. I had to find a new primary…read moredr since my old one didn't take my insurance. This place was clean professional friendly and super fast. My appointment was set for 9 am check in at 830 since I was a new patient. I got there early around 810 and I was seen and out the door in a total of 20 min. I'm so glad it was quick since I have a 3 month old with me and she was getting antsy. Dr was amazing took her time with me and I never felt rushed. I'm so glad I found this place I'm already recommending it to my friends :)

My first visit with Dr. Blackburn went really well. I was seeing her for a routine physical,…read moreMammogram and medication refill request. Her MA (Adriana) was very kind and professional and got me in before my scheduled time. Megan was on time, efficient and happily answered my questions with thought and honesty. As usual, I had to get my blood drawn and although the wait was long (40 min) the phlebotomist was calming and good at her job. Everyone at the front office was also very helpful and welcoming.

She's great , compassionate and caring, willing to listen! I believe she's moved offices.read more

This is a very convenient Dr office close to home . But this time it's all about Labs or lack there…read moreof . Lol Would you want your blood drawn by people who look asleep ? The lady was kicked back at the window head back feet up. And the guy was resting his head on the counter and well you guessed it resting , must of been a hell of a day . Showed up three times and no labs . Oh well always tomorrow. Well tomorrow is here after showing again and getting no where I finally called banner health only to find out they do not take orders from outside doctors and after 5 time and I did explain to them it was a outside doctor never once communicated to me that they couldn't do it . Wasted a ton of time and now it back to starting over . Over all clean , convenient, friendly sleep deprived employees.

I want to start this review out by saying I had wonderful interactions with all of the office staff…read moreand the nurse who saw me before the doctor came in. This was my first, and last, appointment with Dr. Han because of the disappointing lack of communication. I scheduled a well exam/yearly physical and assumed that is what I was going into. Dr. Han was in the room for maybe 15-20 minutes and it was a brief appointment, nothing crazy. I spoke about symptoms I was having due to being anemic and other things that I have usually discussed with my primary care provider (I had to switch due to change in insurance). I was sent to do labs and all is well. Then I received a bill for $80 and I reach out to my insurance and they say it is because of the certain coding used. They assume it's a mistake and tell me to reach out to the provider who issued the lab work and have them change the coding. Sounds simple enough until I learn that my scheduled wellness exam was no longer that the minute I started talking about medical concerns. The concerns were nothing life threatening, but concerns you'd talk about with your doctor at your annual exam; which is what I had scheduled with the office. It's very disappointing that Dr. Han failed to tell me the appointment had changed once I started discussing my medical concerns. It's even more disappointing that it seems like talking about medical concerns is just seen as additional coding and extra money for the doctor. I will not be returning to this office, nor would I refer them to anyone. I highly suggest reading other reviews and finding another doctors office.

I really enjoy seeing Dr. Pramhus. He's extremely friendly and knowledgeable. it's also so nice…read morethey have a lab attached so you can get your blood work done quickly. I'd like to give a special shoutout to Joyce who helped me get an earlier appointment on short notice and also Dr. Pramhus' MA, Brisa who went above and beyond to help me with my nightmare insurance company. Thank you for everything you do.

Victoria(Nurse)I understand being in a crazy building where things are constantly going. However,…read morebed side manner is a thing. I was passing a kidney stone and was trying to get comfortable on the bed(while watching my IV obviously not close enough). You then come in 15 mins later(because someone informed you I was just letting it chill out of my arm until someone got the chance to come back. You didn't give me any button and I wasn't going to scream I was in pain.)I wasn't pushing nobody away from their duties. You then throw open the blinds "Why would you pull out the IV" I said I'm so sorry I didn't do it on purpose". You instantly with even more attitude say "I had a patient having a heart attack and you pull me to put the IV back in your arm cause you ripped it out." I said "I'm sorry I didn't mean to do it on purpose." You then walk out and slam the curtains again damn aggressive. I apologized to all the nurses if I was rude that I was in pain and just kept apologizing. Not once did that you come back in to apologize. I want you to have some bedside manner or apologize cause that was a lot! We will be filing further if you can't apologize and be a respectful adult. I didn't do anything on purpose. Mistakes happen. I'll be in back soon. We all have bad days that why I apologized! Trying to make this a direct message to her. Exactly what happened. Victoria was extremely rude, I've never once experienced that. If she was having a bad day, I get it. However I don't believe it takes 4+ hours to realize. Jessica the nurse was amazing I could tell she was a little frustrated but she still remained sweet and I continued to apologize. Due to me feeling bad for crying and being wiggly.

When my my and my wife's PCP retired, we were left with no really good options. We tried a couple…read moreother doctors at the same office, but were not happy with any of them, so we tried another office closer to home, but again were not really happy with any of the doctors we found. When my wife wanted to a yearly exam, we realized that there was a Dr. office in the building just down the road, which also houses an ER, and we thought it would be worth checking since it was so close. Not really sure which doctor was her best option, we chose Dr. Pramhus, and boy, were we happy we did. He has a terrific 'bedside manner', seems very knowledgeable, and just seems like a really great guy. When my wife would go in for an issue, he was willing to stick around and discuss other questions, etc.. He also responds very quickly through the online portal, and has even called us directly in response to questions we post online. We liked him so much that I have even decided to make him my PCP as well. We're very happy with him.

My husband and I moved here from out of state. I called and made an appt with his NP. We had to…read morewait for an appt for 1.5 months. I gave the office all of our insurance info. The day before our appt they called and said that since we had Optim as part of our medicare/HealthNet insurance that the NP (Kirstin Blackshear) couldn't see us because Optim wouldn't ok any tests or pay anything on what she ordered. I have worked beside and had many NP's as my PCP. NP's work under a doctor's license and they certainly can order tests and the like. The insurance company obviously has a problem with her. My insurance card had Dr. Pramus as my PCP. They refused to let us see her and told me that they could schedule us for an end end of July appt with Dr. Pramhus. So we would have to wait another 2 weeks for an appt. We are both diabetics and I have A-fib. I explained this to the receptionist. I didn't get any sort of understanding or sympathy. No apology. Nothing. Obviously we are going to have to find yet another doctor and wait probably, another couple of months. While I can't speak of the care you would receive, since they wouldn't see us, I certainly don't think their front office is at all capable. Might want to think twice before seeing them.

Looking for new Dr... selected Dr Horrocks based on Yelp reviews and information...he is part of a…read more"membership practice " wanting more than $100 a month just to be part of the practice! (Insert standard Ukrainian response here). Having been in a "membership practice for two years no, I can say you don't get anything more and that's at $199 a year. It's just a way to soak patients for more money.

I used to be a HUGE fan of this office and the Dr. Unfortunately, they went with MDVIP and no…read morelonger accept just good ole regular insurance. Such a shame, I have yet to find another provider who is as great as Dr. Horrocks.

Only issues is the Labs. The wait time is TERRIBLE!! Waited way over 30 mins to be called back and…read morewe had just left the pediatrician for lab request. Only saw 1 phlebotomist and she is either very slow or there is no communication. That whole time we waited she called back 2 patients and they were in and out. So why the long wait in between patients??

Not the friendliest and not the most professional front staff. Make sure u get a school or work…read morenote since they don't offer. They will make u drive all the way back instead of sending it.

I rarely leave negative reviews, but I feel other patients should be aware of our experience…read more My father is 82 years old, diabetic, and on dialysis three times a week. On June 24, his pharmacy notified us that his medication required a prior authorization from this office. Because the authorization was not completed and the medication was medically necessary, we had to pay out of pocket to ensure he did not go without treatment. Since then, we have called the office numerous times, spoken with multiple staff members, and repeatedly explained the urgency of the situation. Despite multiple follow-ups and escalations, the prior authorization was still not completed in a timely manner. We were even hung up on during some of our calls, making an already stressful situation even more frustrating. At no point did we feel that the seriousness of my father's medical condition was being taken seriously. What is most disappointing is that my father, an elderly patient with significant medical needs, has had to endure the stress and uncertainty of this situation. He is fortunate to have family members who can advocate for him, make repeated phone calls, and navigate the healthcare system on his behalf. I cannot help but think about patients who do not have that support. No elderly or medically vulnerable person should have to fight this hard to receive a medication they have already been prescribed. It is deeply concerning that clinical issues like medication prior authorizations appear to be handled through a call center that is unable or unwilling to appropriately address urgent patient needs. Patients deserve timely communication, compassion, and a process that prioritizes their health--not repeated transfers, unanswered requests, or disconnected calls. The way this office has handled this situation has been unacceptable. I am sharing our experience because I genuinely do not want another patient or family to go through what we have experienced. I sincerely hope this practice improves its prior authorization process, communication, and overall care for medically vulnerable patients.

I've Been a Patient Here for Years, and the Care Has Always Been Exceptional…read more I have been coming to this doctor's office for the past few years, and every visit has been a positive experience. The entire staff is consistently warm, welcoming, professional, and genuinely caring, which makes such a difference. The office is always clean and has nice decor. Katrina, NP, is simply the BEST! She is friendly, compassionate, knowledgeable, and incredibly competent. She always takes the time to listen carefully, never makes me feel rushed, and addresses every concern with kindness and respect. I truly appreciate the exceptional care she provides. She provides the same great service on Telehealth appointments. I know some people mention that some providers occasionally run behind schedule, but if they're running late, it's because they're giving the patient before you the same exceptional care they'll give you! The company may only allow appointment slots that are 10-15 minutes, but many patients have complex medical concerns that simply can't be addressed that quickly. I'd much rather wait a little longer than feel rushed through my appointment. As a medically retired registered nurse, I recognize quality healthcare when I see it. Katrina, NP exemplifies the kind of provider every patient hopes to find. I am grateful to have her as part of my healthcare team and highly recommend her and the wonderful staff at this office.