My review is a bit late; we did a party bus for holiday lights tour. We chose the option to meet at…read moretheir pickup spot. It was easy to find and well lit. The person on the phone who helped me book the tour was very friendly and kind too. My family really enjoyed our experience. Matthew was an amazing driver and guide. He was kind, funny, and knowledgeable about the stops. We really enjoyed the hidden gem stop at the end of the tour. The bus was clean and comfortable. My family enjoyed our experience and we would absolutely book again with Matthew.

I'm extremely disappointed with this company. Last year we booked a limo months in advance for a…read moreQuinceañera. I went to the office, left a deposit, and gave all the details to the lady in person. On the day of the event, they showed up with a party bus instead of the limo we booked. When I called to ask what happened, the lady was very rude and claimed she never confirmed a limo and that they "don't rent limos for Quinceañeras." This made no sense because my family has used this company for years. I had a party bus for my own Quinceañera, and just three years ago they rented us a limo for my cousin's Quinceañera with no problem. Instead of fixing their mistake, they said they had nothing available, refused to take any responsibility, didn't offer a refund, and didn't even try to resolve the situation. It was unprofessional, stressful, and completely unacceptable for such an important event. I will not be using this company again and I do not recommend them.

Thank you for your great service for my transportation home from the Richmond Airport this year. I…read morecan always rely on James River Transportation for great customer service and a pleasant ride home. All the best to you for the holidays!

I had a reservation to be taken to the airport with 4 pieces of luggage. The driver was combative…read moreand complained about my luggage being overweight, which was false, all 4 bags were under 50 lbs. He refused to load and unload most of my luggage and was left at the airport curb with four suitcases that I had to take in one at a time unattended. Unbelievable. I will never use this company again.

We asked to reserve 2 vehicles for our son and future daughter in laws wedding. We tried for days…read moreto get our deposit to this company. Days later they told us that they had rented the car to someone else. I would not recommend doing business with this company. They will let you down and will not do what they say they are going to do.

AWFUL! They ruined the last 30 minutes of our wedding! I had to book a 3 hour minimum so I had them…read morearrive early. After us being 5 minutes late than the time we were supposed to leave, the driver started throwing a temper tantrum. Mind you, I had a broken ankle at my wedding so moving fast wasnt something I could do. They charged us $120 for leaving 15 minutes late! So my 20 minute drive home from our venue cost over $500!!!!!! I would not recommend them to my worst enemy. The car also smelled like smoke. DO NOT use their services.

Regardless of having any reviews, I called this service when my car wouldn't start. I had called…read moreother services but they either didn't call me back or didn't answer. They picked me up a few minutes longer than they quoted but the driver was so nice and friendly. I felt safe with the driver. It was reasonably priced (affordable) and fast. I would recommend this service.

I was a bit nervous going into this adventure as their waiver includes absolution for basically all…read moreliability, including negligence, and I'm one of those weirdos who actually reads those things. It made me question if they are properly insured as motor vehicles. (Hence the 3 star rating) But I went anyway (trusting in my own coverage if there were to be an incident), and it was fun. The heated seats in the tuktuk were working more in some seats than others, but it was warm enough for me that it didn't matter to me to get a non-heated seat. We did see quite a few houses, and we did get a lot of interesting looks from passersby. I wouldn't want to do this on a particularly cold or rainy day though - I could see it being miserable in those conditions. The route seemed pretty random, as we only crossed paths with the other tuktuk in our party a few times, like the driver was taking us to his faves. The worst part of our trip was that Ownby Fr was all torn up for construction, so it was a rough ride, but hopefully that will improve soon.

Tacky lights tour. We had 9 people, so two tuktuks (max is 6 people per tuktuk). The "tour" was…read morefine, not a lot of input from our driver. Heated seats, BYOB which is always great, Christmas music playing. Not as many lights as last year, not RVA TukTuk's fault, of course. Please note, they add an 18% gratuity to two or more tuktuks. This was probably in the fine print but it wasn't obvious. We tipped a bit in cash and came home to an email that we would be automatically charged for an 18% tip ($100+). The drivers did not mention this.

This service was very reasonably priced and prompt. They are good people. Worth every penny and…read morethen some.

I love Discover Richmond Food Tours and would recommend this to anyone! Whether you're local or…read morejust visiting RVA, it truly is fun for anyone. I had the pleasure of being gifted a tour certificate from my co-workers who all know how much of a foodie I am. I finally found a good time to go when the weather was pretty mellow, and it was just perfect to walk around for the tour. I opted for the Churchill food tour, and shockingly had not tried many of the places on the tour, so was in for a treat. I wasn't expecting the history tour along with it, but that was nice to hear about Richmond's history while walking and site seeing. The tour guides are great and excited to be there and giving the tours, which also makes for a great experience. There were about five stops on the tour within two hours and it was a nice balance of walking, eating and taking breaks to learn. Some tours and stops even include alcohol, so that was a nice surprise. I've already bought another gift certificate to check out a different food tour. Highly recommend this experience to all, especially my foodies and history buffs!

Did the 11am- 1:30pm Church Hill food tour with my husband for my birthday. We moved to Richmond…read moreabout 5 years ago, but still have a lot of neighborhoods to discover! Our tour guide, Erin shared so much history not only about the restaurants we visited but also about the Church Hill neighborhood and RVA! We visited Svb Rosa, Kahlo's Taqueria, Pizza bones, Proper Pie and Second Bottle. Each location was prepared for our groups visit with individual items for each member in our group! Even made accommodations for dietary restrictions! Here's what we got at each stop: Sub Rosa- chocolate croissant Kahlo's- Barbacoa Beef Tacos Pizza Bones- Cheese Pizza Proper Pie- Pork and Peach BBQ hand pie Second Bottle- one red and white wine tasting Would highly recommend for folks who moved to the area, folks with friends and town or just a fun a daytime activity with partner or friends.

FANTASTIC ! From Hannah whom I was told is the…read moreowner(supervisor) answering the phone and very pleasant and professional hiring a excellent driver named Daylan with his very comfortable van who drives very safe and a pleasant professional gentleman . Oh how I hope I can get this company and driver each time I need transportation.

I made an online reservation one week in advance of a flight for an important business trip. I…read morereceived a written confirmation for my prepaid reservation. I was ready and waiting at the appointed time. No taxi. After 5 minutes I called. It took two calls to get a response. When I explained the situation, the agent told me he had no record of my reservation. As he looked and asked for details from me, I was becoming anxious. Finally, he said he would have someone pick me up in 30 minutes. I canceled my reservation and loaded up my car with all of our luggage. Fortunately, I was able to get a neighbor to drive my car so I didn't have to do the Park and Ride, but it was 6:30 AM! I was very lucky. Once I got to the airport I emailed my confirmation to the company and asked for a refund. A bit later I called to ask if the company had received my email. They had and apologized and said my credit card would not be charged. Duh!!! This time I was told that his device was lost and he was not able to retrieve any records. I wonder how he read my email. Hmmmmm... no I don't think I will be calling Mimi's taxi in the future.