We found this place after my wife was needing a road bike for a triathlon. People were very…read morehelpful, educated us on the bikes, love this place. Only drawback is they are only open 3 nights a week. Bought my son's birthday present there. He was soooo happy!

Such a nice fresh of breath air in downtown Toledo. The staff is best in town and you can either…read morelearn to fix it and gain knowledge and satisfaction, or you can have Eric and the staff fix if for you. The best place to take your bike in Toledo. I've both bought a bike from there and I have worked on mine, and it's gone perfectly every time

Could not say enough good about this bike shop. Wife and I bought 2 new e bikes. Service is top…read morenotch, Jill took time to explain everything and Brett was super helpful loading the bike on my truck and giving us tips on hauling the bikes. 100% satisfied, would recommend to anyone.

I enjoyed the gentleman who helped me pick out the cutest bike. I've never paid so much for a used…read morebike, but it was so cute, I couldn't help myself.

Based on numerous visits over 20 years…read more Plus (+) Full dealership with road and off road bikes and ATV's, parts and service. They have a number of brands such as Honda and Kawasaki, and also some pre owned bikes. Local. Easy to get to. Gear is available to try on. Unlike the internet where you may have to return. Minus (-) A dull experience. Not unfriendly but not that friendly either. The motorcycle dealer experience should be a joy to go to, ideally with people that seem like they want to be there due to the love of motorcycling. I have seldom felt this vibe there. A dull shopping environment. A drabby look. Well kept and clean, but drab. Prices for parts and gear are OK, but online is often cheaper. This is like most dealers Fee to use Credit Card! A Deeper Look: I spent allot of time at dealers when I was younger when I raced mx and loved spending time there. It was a place in the. Cleveland area. It was a regular thing to get parts and supplies, long before the internet. There were some mail order places that were a bit cheaper, but the advice and good service received at the parts counter and even service dept was worth it, both to mention the welcoming family like environment. I bought all my bikes from there. Years later I moved to the Toledo area and Honda East is the major dealer in the area. The internet made price shopping easy and online prices for gear, parts, lubes/cleaners and even motorcycles are readily available. You get allot of items online cheaper. But I like to give my business to smaller places in an effort to keep local dealerships around. Its also convenient and nice to see and touch things before I buy them. I will normally not see the item I want and then buy on the internet for any items at stores, bicycle or motorcycle dealerships or anything else. Not fair to the dealer. But I think its reasonable to expect service including knowledge and friendliness in exchange. Unfortunately Honda East has been so so at best. Not rude, but never that friendly. Sometimes knowledgeable, sometimes not (and thats OK, but would appreciate a "let me find out, I will get back to you".). Generally sales in bikes and parts has always been a rather dull experience. On top of that, new owners took over and add a 3% charge for using credit cards. I found this out, paid cash and made the decision to buy at another dealer or online from here out unless I need something urgently. My recent bike was bought at another dealer about 30 minutes away and the experience was very positive. Very helpful and knowledgeable for sales and parts......but friendly and family like as well. I think they might even invite you to ride with them type of vibe. I hope the best for Honda East, but there are better choices, you just have to drive a bit.

Communication!!!!! Talking to Mike in the service department is like pulling teeth a 3 year old…read morecan answer questions better

What an amazing change since Toledo HD took this business over in 2024!!! This is a bit long…read morenarrative but hopefully it will help folks like us return to this location in Perrysburg. We stopped this spring just to look at new style bikes... and get a giggle at rudeness, put out Sherman staff and uncomfortable place we met in past. WHAT a remarkable change in customer care, from positive greetings and to when we left the shop, repair guy spoke with us as we walked by the open shop door. WOW we were impressed at the whole notable change in this shop. Earlier, a sales rep greeted us, wanted to showed us a new Nightster. We said we weren't in the market just checking out the style changes and didn't want to take his time. He said no worries, let's just take a look for maybe another time, why not, we had time that day. He invited us to sit on it and get a feel for it. This nice young man, had another rep come over, he took time without issue, for some questions we had. Finally we had to ask, why the dealer name changed and basically, the whole place's customer care? Enthusiastically said, new owners. When we were ready to leave, he and others invited us to come over for events and food coming up. We were loyal Roeder HD Monroeville customers since 1986, miss that valued, treat you like family care you got from them until they retired. That was the HD way is what Roeder's said. Great job "new" Toledo HD team , we may not have bought a bike that day but we felt like we finally found a new shop we will buy from, who cares. Had to write today, especially after reading the older reviews. We've been back for parts, oil change, accessories for our ones we have and they are still knocking it out of the park. Rick & Kris

They were very friendly, polite and helpful. A clean facility, easy parking and access from the…read morehighway! Love it!

great experience! Rob went above and beyond to get me into my dream bike. He actually packed up…read moreand met me quite a ways from the dealership, which made it possible to get the bike. He spent so much time over the weekend answering my questions and making sure everything was perfect. I picked up the bike which he prepared to be fully woods safe and legal and did it in 24 hours. Truly amazing experience. Thanks Rob! Now its time to rip!!

**UPDATE*** After…read morethe initial sale... things just kept getting worse. They sold me a used bike with only one key and never told me there wasn't a spare. After I asked about it, they told me they could order another for me... but I'd have to pay for it (lame). I said okay, but they never got the KTM registration card from the previous owner, so they couldn't order another one. Ok, great! I asked if they could help out because when I call KTM, they said I would have to go through the dealer. After numerous attempts of asking my sales rep for help--nothing. After 5 or 6 attempts, I got tired of asking. So, I'm stuck with one key. Hope I never lose it! Another thing that sucks... Trojan claims that their used bikes go under inspection. However, when I got the bike there was an issue with the brake squeaking loudly when stopping. Turns out a pad needed to be fixed. The horn was also not working. So, they sold a used bike to me without even know the horn was shot? Which leads me to believe nothing was inspected and there could have been many things wrong or broken. They were cool enough to come pick up the bike and fix it for me after the sale. Wish it would have been taken care of before! Unfortunately upon delivery of the bike, I had new scratches on the tail that were NOT there prior. Assuming it's from the strap used to secure the bike in their truck during transportation to and from the dealership. The scratches are on both sides of the tail, exactly where a strap would sit. Never said anything to me. If they would have offered to fix it, I wouldn't be updating this review to a one star. But here we are. I also had asked them to email me a copy of my previous bikes odometer statement. I traded in my used bike... and instead of paying off the loan balance for me, they made me contribute $500... just to get more of my money. Since $5,400k for the used KTM wasn't enough. LOL! I said screw it because I was already at the dealership coming from an hour away. And I planned on getting a refund on my old warranty that could help cover that loss. After a few emails back and forth, I never got the copy of the statement. Frustrating sequence of events. Wouldn't do business with these guys again. If you want to buy a motorcycle, here's my advice: buy from a private seller. You'll get a better deal and more honesty.

Eddie told me how to get my bike started. Seems like a nice guy, I would try him for mechanical…read morework.