On February 19, 2014 I was referred to this office because I was in a car wreck and have had severe neck pain from whiplash. I called the office and talked to Deann, I explained my situation and told her that I was referred to them because I have done other treatments and they havent helped. She then asked me when my car wreck was, I told her, she then said oh wow that long ago. She then asked me what insurance I had, I told her it was a car wreck and that it was the other drivers fault, so I was using my pip. She then told me that she didnt think there was anything they could do for me and that if I would have called right after my wreck, maybe they could of helped me. She then said I could go see a surgeon, I told her I had already seen a surgeon, and then she again said, oh well like I said there is nothing we can do to help you. I then asked if she was one of the Drs that worked there and she said no, Im the front office manager. So I wasnt sure why she was telling me that there was nothing you could do for me if she wasnt a Dr. , nor had anyone seen me there yet. After I got off the phone with her I called my lawyer, who is the one that told me to go there, and she said she would call the office to see what this was all about. She called me back and told me that April said, If I had known she was working with a lawyer, we would have got her right in??? So she said to have me call and she would get me right in. Needless to say , I will not be making an appointment at this center because of the poor customer service, lack of compassion, and the fact that I wasnt going to even get an appointment until she found out I had a lawyer. I wrote them a letter asking if this was their policy to have their office manager not only diagnose potential patients over the phone, but also recommend they see a surgeon? Also, I also asked why there was nothing they could do for me until they found out I had an attorney? I left my # and never got any response. read more
