This review is for the Cataldo Square location. Following is a synopsis of an email sent to their general Admin:
I had a bad experience with your front desk admin, Hannah. I overheard that the office would be closed on Saturdays until further notice. I was not otherwise informed about the office closure situation, and there were no signs posted. I asked about the possibility of carrying over one appointment to the following month to account for the closure, since I live 30 miles south-west of town (Cataldo is the closest location). Without hearing my full request, Hannah interrupted by telling me that it was not an option. I asked to speak to an office manager who might have the ability to override, she denied me access to anyone, until finally belligerently telling me that a remote manager would get with me within seven days, yet I tried to point out to her that I only had four days to use one more appointment, yet they were closed two of those days and I was out of town the other two.
Hannah apparently called a "team lead" and flat out lied three times as I stood right in front of her, aghast at her blatant lies- for all in the office to hear. She told the "team lead" that I said "I have a life" and "unwilling to drive to another location" and said that I "threatened to post on every social media site". None of those were true. Although I did say that if I had to fill out their in-house complaint form then wait seven days for a response, then I might as well exert the same effort to simply post a Google review - not EVERY social media site... On the other two items, I stated no such thing. Hannah flat out lied. And she dared to tell me she was using a "figure of speech" when I confronted her.
Needless to say, I cancelled upon the first opportunity to do so. read more