I made an appointment for an estimate to replace my HVAC system. We agreed to a date and a two…read morehour window. No show, no text, no call, nothing. So I called. We set up another date and two hour window. No show, no text, no call, nothing. They treat their customers that way and expect me to be a customer?! No thanks. I don't think they could offer to replace my system for free at this point. How could I, or you, ever trust them?! How could they expect you to?

Fantastic experience with HVAC1! Highly professional, friendly, and knowledgeable. From the quote…read moreto installation, they communicated quickly and promptly found time during the busy season to install my new split-system. The team arrived early and had everything cleaned up and working FLAWLESSLY an hour before they estimated to be done. HIGHLY recommend to anyone looking for HVAC service in the Spokane area!

Our AC went out and our warranty company uses this company. He was a No-show TWICE, didn't even…read morebother to call. Do not use this company

I contacted them through Yelp. Cory was able to get me in within just a few days for a regular…read moremaintenance. Excellent in communication, here when he said he was going to be, prompt service, and decent cost. I'll definitely use him In the years to come and also for my air conditioning in the spring.

Central air went out in my house during a recent heat wave. I called Affordable at 10:30pm and had…read moremy AC unit fixed the next morning at 8am. Extraordinary service, competent, speedy, and, yes, affordable.

Very prompt service and responsiveness. Repaired the fan to the furnace the next day. Main issue…read moreI have is that the wiring junction box cover had been removed and the wiring pulled from the box, not a problem. But upon completing the repair the wiring was left out of the cord grip going into the box and just wire nutted so that the cover could not be put back on, hence leaving the wire cover off. The burner box cover was left off, and the plugs for the A/C unit were not plugged back in and the new motor wires had not been put back through the cord grip that goes into the control panel (they were just put the the hole in the box). I know it was a very busy time of year for Ron due to the two week 95 degree temps and everyone calling, but this is not an excuse for a business owner to do incomplete work. He should have tested the whole system including the A/C whether he had worked on it or not. For crying out loud that is why my wife called him for in the first place, she did not know that the furnace fan needed to be replaced, just that the A/C had stopped working. Upon returning from work that evening, and a quick inspection of the furnace, I called and him and he promptly came back over which was completely unexpected but great service. When he arrived I had already fixed all of the items that he had not completed. Prior to leaving he obviously was upset and was not very polite with his departing comments. I mentioned I had repaired the items he forgot to complete and he just angrily said, "good" and stormed off to his truck and left. My wife mentioned later that she had asked if he needed anything and she said his comment was, "just stay out of my way and this will get done much sooner". Obviously not wanting anyone to watch his work or check it prior to his leaving. Just poor workmanship all the way around. Due to his quick response to the call this might not have been a problem if the home owner wasn't capable of fixing this themselves. But I was not in town and thought it would be best to have someone look at it prior to the weekend when parts are available. My mistake for not asking my wife to stick with some of the bigger businesses in town that were a few days out for service. Not saying that this company is not capable of making a repair, but I won't be using them in the future.

Sonny came out to my house through a SNAP program he is involved with. Love that!! I cannot tell…read moreyou what a great guy he is and very knowledgeable about what he does. He serviced my furnace and did a couple upgrades on it. I am feeling so confident going into the winter knowing everything has been looked at and taken care of. I would highly recommend SOS Heating & Cooling to everyone! Thanks Sonny!

Sonny and his son came and diagnosed my AC unit and told me I needed a new one. They replaced my…read moreunit, and after a week it quit working. I called SOS and again Sonny and his son showed up and explained that it was a power issue from the power companies side, so I contacted them and they came out and everything was good from the their side. They were the first to tell me to beware of this company from what I was relaying to them what SOS told me. Turns out they put a 4 ton unit in my 1 to 1.5 ton max living space and duct size that is short cycled and stopped working. I had this confirmed by two different HVAC companies. Its been 6 months all through the summer and no solutions just empty texts and unanswered calls. My family feels take advantage of. Beware

We called these guys on the day of a big storm and were thinking that it would not be possible for…read moreus to get service. Our Heat Pump went out just that morning. To our surprise they made it out to us, serviced the unit and we had heat. They were fast, reliable, honest , and professional. We'd highly recommend them.

Mr. Tilton came out 8/21/15 to inspect my air conditioning unit. I was ill when he came for the…read moreinspection so I was in my bed resting.My downstairs master bedroom was not cooling properly. He informed me that the ducts were cramped and needed to be replaced. He told me that this was due to normal wear and tear and that he knew it would be covered by the warranty company. He also stated that he would make sure to word the report properly so that there would not be an issue with coverage.He stated that he would have installed the ducts differently if he did them and that builders try to cut costs by routing the ducts using the shortest route and that is what he think happened and may have caused the cramping. My son was present during this conversation. I also asked him to call the warranty company in front of me before he left my home because I felt like he was shady but he refused and told me that he had to get to another job and he would call in his car. He collected $65 and told me that he would collect the remaining $35 when the job was completed. I asked him if the work wasn't covered what would it cost and he stated it would be no more than $350. He then reassured me that most likely the warranty company would cover the duct work. Mr. Tilton left and I received a call from the insurance company shortly after informing me that my claim was denied because he reported that the damage was NOT normal wear&tear and could've been done by an human or animal. Also, that this was a preexisting issue caused by improper installation. I contacted Mr.Tilton immediately and informed him of what the warranty company said.I had him on speaker phone and my husband was present.I asked him to please confirm the details of our conversation, which he did. He reconfirmed that what he told me was exactly what he wrote in his report and that the warranty company must be mistaken. He told me that he did find that the cramping was normal wear and tear and that it was NOT caused by a human or animal. He told me that he would call and fix the issue. I waited to hear from him that evening and the next day. The insurance company left him a message as well, which he did not return because he told me he was working late on another job. I finally got him to answer my calls on 8/25 and at that time the phone signal was very poor so he kept cutting off. I called his office and spoke with his secretary and informed her that I have spoken with my warranty company and due to the many issues they were going to send someone else out and that my complaint was going to be forwarded to the appropriate dept. I also stated that this was not good customer service and I did not understand why he gave conflicting reports. His secretary put me on hold and Mr.Tilton got on the phone yelling and screaming at me!! He stated that I was a liar and that he would not lie for me and that I was stupid and had no business calling the warranty company. I asked him several times to calm down and stop yelling at me. He continued to yell and verbally abuse me and then he hung up the phone.He screamed that he was a christian while on the phone but his behavior was scary. My husband called Mr. Tilton and he then yelled at him that stated that my husband was getting under his skin and that we were both liars.He then hung up on my husband. Mr.Tilton send me text messages shortly after apologizing for his unprofessional behavior and claimed that he never said any of the things he told me when in fact my son & husband witnessed him saying them. He also told the warranty company that he would charge $550 to fix the ducts when he told me no more than $350. This has been the WORST experience I have ever had with a repair company!He is a scam artist and when he was caught lying he became irate and aggressive.He is dangerous & I would not trust someone like that in my home again. If he responded like that over the phone I am afraid what he would do in person.

They refused to admit that their workmanship caused our well power outage. One electrician was…read moreextremely Rude and disrespectful.

I needed GFI plugs for my bathroom and kitchen. Mel and David are great…read more Thomas was here within a couple of hours he was very thorough and did a great job! 5 stars for great service.

Amanda was very prompt to respond to my urgent request for a quote. She was able to get me a very…read morereasonably priced unit and install it the next day. She was very knowledgeable and I would not hesitate to use her company again.

I contacted AF Honest Home Services for a second opinion about the condition of our furnace in a…read morehome we just purchased. AFHHS responded by visiting in a couple of hours and providing a preliminary assessment. A deep dive evaluation was scheduled for later in the week. The technician who arrived was very knowledgeable and thorough in his evaluation, pointing out a couple of things that contradicted the original evaluation by the first company. Although the AF technician indicated the furnace was a bit undersized for the square footage of our home, he said the furnace was in reasonable condition for being 11 years old. He recommended a thorough cleaning of the furnace in the spring before committing to purchasing a new furnace. We are very pleased with the results of calling AFHHS and will be looking forward to their service in a few months.

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.