I am writing to you to express my appreciation for the excellent customer service which I received…read morefrom Nardone Brothers on my last visit to your store. I met with Eddie was accommodating, and helpful to me. I went to Nardone Brothers not knowing exactly what I wanted ...I spoke to Eddie and he was very helpful with suggestions ...He was interested in making sure that my choice of sofa loveseat would fit In the condo complex . I showed him what I wanted and he make me aware that would not fit up the stair in condo.. His suggestion was to get recliners since they come apart to better fit. I was not sure I wanted recliners ..I said I would think abou it. I came back two days later and was met with Steve I requested I look at recliners as suggested . I did like the choice he provided I decided on gray sofa and love seat.. A quote for the work was quickly received, provided delivery date .He said that Eddie and himself would be delivering the furniture and make sure all went well I was very impress with their friendliness and I felt like family I was so impress with the customer service highly recommend Nardone Brothers they treat you like family not a number They listened to me patiently and answered my every question. Thank you for you terrific service I love my furniture Highly recommended

Our most recent purchase of a small sleeper-sofa with chaise and a matching ottoman, in our choice…read morefrom among 20+fabrics went as smoothly as could be. Made in America, shipped and delivered upstairs by two polite young men, on time. Previously we had purchased a four-piece living room set in our choice of fabric for the same price as the set on the floor of Bob's - except you can only select one fabric in just four colors from good old Bob. These folks are as nice as can be, price competitive and have been part of the local fabric for a long time. If you need furniture, even something you have seen elsewhere or online, you owe it to yourself to give them a chance

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

Dominick went over and beyond to help us find exactly what we needed to furnish our new place. He…read moreeven helped me make a decision on what I wanted. (Since I'm so indecisive) lol. Dominick made us feel welcomed, he ensured us we'd get our furniture the time we needed it, and he even said if he couldn't he would have it delivered more than one time for no additional cost to us. We felt confident to make our purchase there with him. Thank you Dominick for going over and beyond for us. ***Their prices were very reasonable compared to every other place we went. We will definitely go back whenever we need something else.

Just bought new furniture for my loft here. I could not be happier with the furniture, the service,…read morethe delivery and the professionals!! We had them get rid of some Bob's garbage furniture that LITTERALLY Started to fall apart from the day we got it. I'm writing this review while sitting in my new chair for the first time..and it's sooooo comfy! I love it. The delivery took a bit longer then I wanted..but that was a wear house issue..but was worth the wait. The delivery team was fast, professional, respectfully, and efficient. Definitely check this place out before going to the more expensive big name furniture stores that sell cheap China trash. Enjoy your new furniture my friends!

A very special store by a very special man!! The store has so many unique antique pieces from…read moredifferent times. The space is filled with so many unique precious items that you feel like you time travelled into a different world. I bought a bunch of old post cards and he gave me a discount, a nice man. I wish him all the best!!

All of your vintage Christmas dreams will come true at Once Upon A Time Antiques! This tiny shop is…read morecrammed with all kinds of curious finds, from toys throughout the ages to holiday treasures, with the exception of the oh-so-elusive vintage Halloween decorations (they do have a stand of repro postcards). But if it's Christmas that you're looking for, Christmas you will get. So impressive, from completely intact boxes of tiny glass ornaments to 1950s Santas and reindeer. Also, their antique Easter offerings are legit. Although jam-packed with stuff (little to no furniture, it's all knick-knacks, I believe), so much so that it's hard to take it all in, I think even Marie Kondo herself would find immense joy in something here. Note: as others mention, this store is way more organized and all items are clean and seem to be in good condition (unlike some of the other shops on the block). Definitely worth a stop in on your Main Street stroll!

Great place, lots of treasures to be found and super nice people running it. Highly recommend…read moresince their inventory turns over quickly.

I haven't been in a while, but you can find some really nice things here. Quality apparel, and a…read morewhole Christmas decoration floor. The service has been great for me! Quiet and accommodating.

The store is host to many little shops of antiques and collectibles. Each vendor has their own…read moreaesthetic and items. It really has something for everyone. The prices range as each vendor sets their own price point. It is a fun little shop to find items that you didn't realize that you wanted or needed. It also is a great store to get lost in nostalgia. The staff at the front counter is beyond coral and friendly, they are very helpful despite not being the individual vendors.

Ugh. They are closed now. The first owners were SO nice. The newer owners ok, way less friendly…read more Overall, nice little place, what on earth happened that made them close permanently?!

What a very fun collection of carefully curated items! I ended up with a fabulous, heavy, wrought…read moreiron lion's head door knocker, which will eventually grace the door of my next house. There's all manner of fun household items, huge wall clocks, pillows, hostess-gift type things, old knives, etc. The owners, who don't allow photographs inside the store, were friendly and informative. They clearly enjoy scouting objects for their store. The variety of home decor items is definitely worth browsing. I didn't know that I needed a door knocker until I saw this one. And it was very reasonably priced, too. A great place to spend a half hour or so, if you're in Cold Spring.

Love this store! Has so many quaint home goods and I was able to find a Sid dickens memory block I…read morehad been looking for! Lots of fun festive finds as well. The shoppe owner is super nice and very accomodating

Nice and clean…read more Came in 'just looking' and left with a 2 huge bags of stuff... PS - In the past I've had luck buying their food items and snacks. Never really disliked anything that I can think of but... they sell these soft macaroons.... DO NOT buy them. They are really really gross!!!

You have very shady employees who take bribes from people to hold things in the back for them. It's…read morenot fair that everyone is not given the same opportunity to purchase items that come into the store because they never make it to the floor!