Very professional and they do a great job each time with my fur baby. I highly recommend them if…read moreyou're looking for a groomer that is consistent and the prices are very reasonable for the service you receive.

Very wonderful experiences here w Sheila and Samantha. Always communicative re: appointments and…read morethey do a fantastic job of grooming. They always listen to what you want and never fail to deliver.

can't say enough good things about anna and the gang! we only shop there. so thoughtful, informed,…read moreand understanding! thank you!!!! 5+ stars

Very wonderful pet store! The selection is awesome and all the staff are beyond friendly, helpful…read moreand knowledgeable. I've done both in-store and curbside pickup since Covid and both experiences were great. Fantastic local place to get food, treats and huge bones!

The positive reviews on Yelp inspired me to bring my dog, a 16-lb. Chihuahua Shiba Inu mix named…read moreSam, for a grooming at Metro Pups. The booking experience on the phone was pleasant enough. I made sure to explain that he is a heavy shedder given his Shiba background and needed a very good brushing out. However, after spending 1.5 hours at their shop, my dog looked clean but curiously thick-haired, and hair was falling off of him with every step. I took him home and took my brush to him (the small Ferminator meant for his breed type and size, one that I've been using successfully on him for the six years I've had him), and clumps of his undercoat began coming off. I called Metro Pups and they told me to bring him back for another brushing, but when I did, they got incredibly defensive. They told me their "commercial methodology" - blow-drying my dog as a way to de-shed him and then taking what I saw was a fairly wide-toothed comb to him - was better than mine, and that I should expect him to shed after their de-shedding methods. They even told me that yes, it does sound counter-intuitive, but that's how it is. Among the excuses: I was told that I don't know my own dog, that my brushing methods all these years are wrong, and that my dog will always shed. Oh, they also told me his hair is falling off because he is "excited." Having had Sam for six years, I know he will *always* shed, but also know from my own thorough brushings of him, and from taking him to other groomers, what a good, proper brushing looks like. This was not it. I left Metro Pups and spent 30 minutes brushing Sam, yielding a beach ball-sized pile of hair - I took a picture after I threw half of it out, but have attached here a bit of what I took off. It's clear that they did not take the time to properly brush my dog, or if they did, used methods that are not up to par. Including tip, that's $62 hard-earned dollars, plus my time, down the drain. I would not recommend this place if you expect a thorough brushing / de-shedding of your pup.

They have a couch. My pup really appreciates that…read more She goes to daycare about once or twice a week & plays with all of her friends. Always has a great time & the dogs are well supervised & cared for. The owner & staff are great. They love the dogs and give them the space they need to just be dogs & have fun in a safe environment. They even have activities like pool parties occasionally for some added excitement. A great addition to ossining. Any social and well-mannered dog should have no problem fitting into the pack. My pup started daycare with the owner at 5 months old and now she is almost a year and we've never had any problems or complaints. Just a happy tired doggy

I didn't read reviews about this place before bringing my dog here.... As I continue to read them…read morenow, I see a lot of mix reviews about this place. I took my dog (a 64-pound nonaggressive, submissive pit bull mix) for half a day daycare, when I picked him up, I was notified that he was injured from another dog who had nicked his ear... I was upset that i was not notified of the incident when it had happened. My dog had blood dripping down his ear, onto his coat.. onto my car.. and every time he shook his head it would splatter elsewhere. I was on facetime with my fiancée and we were both surprised because we expected this to be such a fun experience for our dog! he seemed under stress and rushed to get into my car on the way out literally pulling me to leave. I tried to call for the manager and didn't get a call back. I ended up emailing the manager that same evening and got a response back reporting she had been in the ER with a family member the day before and couldn't reach out to me beforehand (totally understandable so i didn't get upset about the delayed response). What I did not like, was the way she downplayed the incident and the fact that I wanted to be notified when my dog is injured in her email to me... she reported she doesn't know me well enough to know I would want to get notified but as any dog parent knows, it's the principle to know- whether its big or small- and who wouldn't want to get notified when their dog is injured. Especially as my dog was actively gushing blood from his ear. It might've not been a big wound, but it was still bleeding a lot. I took my dog to the vet, and he was put on antibiotics. The manager of this location was able to reach out to the other dog's owner to pay for my vet visit, but it was submitted to the account for future visits.. and I no longer feel comfortable leaving my dog at this place. This might work out for others but unfortunately didn't for me!

Update: Read the owner's response but doesn't really address what I wrote. It was kind of them to…read moreaccommodate us -- several other places did too, especially since you can't really schedule a skunk bath that far in advance, skunk's don't make appointments. Her comment is also defensive and inaccurate--I called them around 5 pm. She just didn't get back to us until 9:45 pm. Answering service was told 15-20 min late but didn't say that wasn't ok, I ALSO texted her as a courtesy and she said something different. Had we never texted her IN ADDITION to calling, we would've driven the 45 min to get there and then told we were too late. So much for running an "efficient" business and being "honored" by people who choose them. The Wall Street background lack of people skills is definitely not for every potential customer. Just warning those who, like me, prefer warm and informative communication especially during a moment of distress with my dog. Google reviews also show a pattern of bad, ineffective, and dangerous communication (where dogs were injured). I guess she just doesn't care. Dodged a bullet! Yikes! The owner was SUPER defensive from the jump before we even brought our dog in. That tells me the business has been criticized a lot and she's very tense about it. Not the kind of atmosphere you want for your dog. Hostile and dangerous. The people who work there probably save the place's rep but they'll come and go and it's too risky--go somewhere kinder and actually professional.

Loved my mini goldendoodle's haircut. I've been to three groomers so far and Paws on Main is by far…read morethe best. They listen to what you ask for and they take a reasonable amount of time to groom (2-2.5 hours). My only complaint is it's expensive for dogs who need regular grooming like doodles.

My husband and I brought our 4 month old goldendoodle pup, Reggiano, here for his first grooming…read more Reggie was very overgrown and was in dire need of cut. We were super nervous since it was his first cut -- we didn't know how he would handle it. Paws on Main put us at ease and really did a great job. He was comfortable in the environment and all went well. We gave specific instructions to the groomer and she gave us exactly the cut we were looking for! We are so happy with the care they provided and the beautiful cut he received! We will definitely be back!

Very defensive owner. Doesn't know about customer service. Avoid at all costs. They cut my dogs…read moreears so short and when I complained they got super defensive. He was not super matted, as the owner will claim. The groomer are fine. But the owner is not.

Outstanding grooming professionals who really know dog behaviour & treat each canine client with…read moreexceptional care. Our Great Bernese (very shy) and Treeing Walker Coonhound (very friendly) love their sessions @ Pooch Parlor. And they look (and feel) fabulous after each grooming. Thank you Pooch Parlor pros!

So glad I tried this groomer despite some of the negative reviews. I had a pleasant experience from…read morestart to finish. When I called to book an appt for my mini golden doodle's wash and cut, I spoke with Kelly. She was very nice and helpful in getting all of my information and finding a time for my dog that week. I met the owner Madeleine upon drop off. My doodle had a good amount of matting on her chest and back legs and I expressed how I didn't want her shaved and to try their best to keep her hair as long as possible. Madeleine was honest with me and said it's going to be hard to keep her hair long with such deep matting, but they would try their best. Upon pickup, I was pleasantly surprised to see that my girl's hair was still long and fluffy. It took about 2.5 hours which was the estimated time they told me. The price was also very fair for a mini golden doodle, $95. I've paid up to $180 for cuts that I didn't like as much as this one. My girl looks beautiful and we'll definitely be going back for future haircuts. Mom and pup approved! Thank you, Petscentrix team.

Unprofessional and complete waste of time. Hi, sharing this…read morereview in case you're looking for a new place to take your loved one (pup) - don't bother coming here. When I first called to make the appointment the young lady was kind and accommodating and we discussed in detail the services I would like for my pup. Very simple - bath, trim, cut nails and brushing of the teeth. My appointment was set for 2:30. They called me around noon to ask if I could arrive at 1pm and I accommodated their schedule. The drive is 20 minutes each way for me. When I arrived the woman at the counter was extremely rude and hasty. Speaking to me with a mouth full of food. She didn't greet me and asked for my information by pointing at my dog (6lb Maltese) asking "who's this one?". When I gave her my pups name and confirmed my initial reservation was at 2:30 and I was called to arrive at 1pm she said "okay bath" and I confirmed the services that I agreed upon - while speaking she proceeded to interrupt me and was very rude. If there was some sort of misunderstanding between myself and the woman who made the reservation (which happens - we are all humans) - there are ways of clarifying without being rude. I don't know if this is how this location conducts business. But it is truly unprofessional and ugly for lack of a better word. I'm happy I didn't leave my dog there. Groomers need to understand - we are leaving our beloved dog in your hands, in your care! - how you present yourself is key! This woman gave this business a very poor image and name and I will be sure to express this experience with my community chat to prevent anyone else this complete waste of time. They're providing a service - we are the paying customer. Kindness and respect goes a long way. Not to mention they've wasted 40 minutes of my time and now my dog isn't even groomed. Don't bother coming here. I drove 20 minutes to be spoken to disrespectfully by someone with a mouth full of food.

We have been bringing our all our pets to Christine and her wonderful staff since day one when she…read moreopened. My dogs always loved (and continue to love) to go there! You cannot find a better groomer. She is THE dog whisperer of all time. No one has is more knowledgeable about pets, training, resources and of course grooming.

I called to make an appointment. The person on the phone had a very unfriendly tone and was…read morequestioning why I needed a new groomer and she said they weren't taking new clients. I was given a gift card for a grooming and She said "well you can just buy something" It was like she's trying to get rid of me from the moment I called -- rude and unprofessional. I don't know if there's a manager in this place, but I hope they pay better attention to their employees

I have been taking my 3 year old toy poodle Dolce to Nancy at the Pink Dogue for the past year or…read moreso. Nancy is a wonderful groomer who understands the needs of her clients and is so loving and gentle with the dogs. The salon is adorable, very clean and cozy (especially at the new location in Shrub Oak!). I would highly recommend Nancy and the Pink Dogue Pet Salon. She truly cares about the dogs. Not only that, but Nancy does a great job of cleaning and styling the dogs. Dolce is a tough dog because she skwerms a lot and has some sensitive areas, but Nancy is wonderful about calming her to make sure she is clean and gives her a nice haircut every time. If you are looking for a great groomer that you can trust with your dogs and will treat them just as you would, than this is the best place in my opinion. Thanks Nancy and The Pink Dogue Pet Salon! P.S. I have heard horror stories of groomers in unsanitary conditions where dogs become sick and are not treated well. Please pay the extra $20 or $30 for an experienced groomer with a clean and nurturing environment and it will be well worth it.

We love our dogs and wouldn't trust them to anyone else. Nancy has a gift with animals, and her…read morestore is adorable. There is no better!