Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Customer service is great! Lilianna answered my message via yelp and had pricing for me within the…read morehour. Very pleased with the service and the repair!

We had 4 watches that needed batteries and they were able to help us. Good pricing and replacements…read morewhile we waited We will comeback again and have already passed on the name to our friends

Fair a friendly people we felt like we got a good value for our money…read more ...................... !!!!!!

Bought a cheap cute garage sale men's watch that needed links taken out but because you don't sell…read morethat brand, snooty girl wouldn't even let me use that tool needed to do myself. I've purchased from Jalin before. What a shame that your customer service is less than exemplary. No Easter eggs for you all!! Jalin on Preston at Gaylord

Great service! This will be my go to jeweler from now on. I needed two items engraved. They…read moreresponded promptly to my questions and gave helpful suggestions on the positioning of the engraving. The items turned out beautifully. Even though it was a relatively small job for them, they made me feel like a very special customer.

Super friendly and great price! I went to get a quote for sizing a silver and diamond band down…read more They only charged $60 for mine, when the Fast Fix store in Stonebriar Mall wanted $200. They also fixed a couple the bends in my rings for free. I recommend them and will use them again. :)

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

I don't know where to begin. They are just excellent. Probably one of the best jewelers I have been…read moreto in the nation. Excellent service. My husband bought me a 23rd diamond ring Anniversary Wedding Band. I found Javeri on Yelp. I like that it is 5th generation owned, and women owned. I told them about our Anniversay being the 20th (the next day), and even during holiday madness (5 days before Christmas), they made it point to squeeze me in for resize up 3 sizes in platinum band! Super friendly. Excellent customer service. Excellent pricing, very affordable. They will now be our neighborhood jeweler going forward. They do custom pieces too. They have an in house jeweler or 2 on staff. So they can do everything in house. So happy with them.

Great neighborhood resource for the purchase of new, restoration of existing and repairs. LaDan and…read moreAleena are great to work with and I appreciate their attention to detail. Local family business with global knowledge!

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

First time being to this establishment and just on a whim..I had 2 watches that were designer and…read moreneeded batteries and not alot of jewelry places cary the batteries I need for these watches or so I have been told. I walked in and first thing I noticed was the inside was very clean and very well put together. Then I was greeted and promptly asked what I needed done. I told the man what I was needing and he took my watches and said he had the batteries and could fix them in about in about 15 min total. As I was going to pay he noticed my rings were a little dull and asked me if I would like to have them polished and cleaned up. The service I had done and received were phenomenal and I will definitely be coming back for anything else that I need to have fixed!

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.