So I have used this car wash for a few years and they are terrific. Here are two incidents where…read morethey really shined. One was I had a rather unexpected and unusual incident that really changed my life. I found myself without my car and I finally made it over to cancel my monthly membership about 45-60 days after my last car wash. They not only did not fuss, but they canceled my membership without any fees and refunded me for two months of the membership. The next was just about a month ago. I went for a car wash in he morning and there was a rather large clang as I pulled out of the car wash. I noticed my car riding funny and I had a horrible flat tire. I huge kudos to the glass shop a few lots down who helped me jack up my car to put on the spare. Soft Touch responded appropriately & paid for the tire and was terrific about the whole situation. It is just so nice to experience mishaps and not be condemned when asking a business to make things right. Usually now a days people are not only unapologetic, but usually somehow blame you for their mistakes. Soft touch gets five stars from me and two thumbs up

Very disappointed with the new ownership of this car wash. I've been a customer at this car wash…read morefor YEARS and it's gone downhill the last 5-6 months. No more pre-spray, soap dispensers are broken when you're driving in. No more towels available to dry off water spots (dryers do not work well) and for the past three weeks - no more towels. I asked about the towels, spray cleaners etc. - no longer an option. I'm canceling my membership immediately.

Have taken both my SUV and car to TNT several times. They always do a fabulous job with much…read moreattention to detail - inside and out. I recommend them highly.

Really nice couple does the detailing they did a great job on my car inside and out will be a…read morerepeat customer and they have the best price around.

I definitely recommend this business, Humberto was so kind he even added a free carwash alongside…read moremy interior detailing! My car looks nicer than it did the day I drove it off the lot... affordable price as well.

From the owner: Take the best detailing service in Austin and surrounding areas, call us today!read more

Not a very good wash job for my car. Would not recommend Shell. Spend the money for a better washread more

Fraud is rampant at this shell location, I had a horrendous experience last month when I got gas at…read moretheir pumps. I paid at the pump to fill my tank and had a digital receipt (thank god for shell rewards it sends you e-receipt) but the attendant started claiming my payment didn't go through and that I'd have to pay inside or get cops called on me for leaving without paying (when I asked why did the gas dispensed at all, no answer to that). Anyhow, I show my digital receipt only to be called a liar and if I left I'd be charged with a theft. I had no choice but to pay again, of course when I asked to speak to a manager he was not at the store and that I'd get a call from him. Mark, the gas station owner, called me asking to email the digital receipt for investigation and that he'd get back to me in 24 hours. It's been a month I got no call back no refund and the corporate office doesn't care either when I made an online grievance. Fraudsters, stay away from this location if you can!!!

great service great speed highly reccomend this family owned…read morequick lube the guys are knowledgeable very professional way to go troop

Highly recommend Cassidy's. They go above and beyond, the best customer service! Very friendly…read morestaff and efficient service.

These guys have great attention to detail. Th car looked new again! And super reasonably priced!…read more Stop in.

Great fast service! It was hard to tell where the entrance of the place is. Basically you drive up…read moreto the garage door (which is supposed to be open) and then pull up inside. There's a sign that says you have to honk. It's quite tucked away. They did a great job cleaning and doing everything I asked. $10 for the wash and $2 more for interior, $5 for interior shine or tire shine or leather care. Awesome!

Looks super sketch from the outside, and waiting room makes you fear for your life, but other than…read morethe CASH ONLY transaction (with the actual price higher than the posted), this was definitely the best $23 I've spent on my car in a long time! The place is located on the corner of Sample/Sheridan, the entrance is a small driveway off of Sheridan. Pull up to the closed garage door and follow the sign: honk your horn and wait. They'll open up the door soon enough and wave for you to drive in. From there you can choose your services: a basic car wash includes vacuuming all but the trunk. You will need to take your stuff off the floor though or they'll ignore those spots. The trunk is additional to the posted $15. The wheels weren't washed, but the body was fine and their shop vac did justice to my husky's fur on my dark seats! I also added a small tip for their quick and efficient service! (And for making it out there alive!)

Good car wash. It offers an automatic touchless wash without a dryer. The cost is moderate, but we…read morewere in need of it and it was conveniently located in the area. We were happy with the results.

Way too expensive! Oil changes are more expensive if you have high mileage. Car washes are too…read morepricey. This is only for wealthy, or above middle class.

We bought my wife a car on a Friday and there were no nicks or chips on the hood. It is a red car…read moreand so it would've been very obvious and easy to see when we bought it. On Saturday, we went to the Drive & Shine for a car wash. After the car wash, we drove home, which is about 4 miles away. The next day she noticed about 10 chips in the hood. I drove the back the following day and talked to a manager. Five days later, he called me back and said they were not at fault. When talking to the manager on the phone, he ended up hanging up on me because I asked him too many questions I guess.