1. SPL Water Proofing

    1. SPL Water Proofing

    0

    Santa Ana, CA

    SPL Water Proofing

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    Services - SPL Water Proofing

    Attic inspection

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    4.0
    (23 reviews)
    Roofing
    5.0
    (20 reviews)
    Roofing
    Responds in about 30 mins
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    2 years ago

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    2 years ago

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    I hired MFK to remove and replace an old balcony in my residence. Mitch visited the site and…read moreprovided me with a detailed written proposal and a reasonable price. He also accommodated my comments and the changes I requested on some work items. He was very professional and we had great communication through completion of the project, exchanging multiple email messages and phone calls. The crew was always on time, efficient and responsive to my requests and cleaned up well at the end of each work day. I also retained them to replace my damaged wood sidings and trims. Martin did a great job custom making wood panels for me as my residence is relatively old and no sidings matching the original ones were available in the market. They completed this job efficiently as well. I found this family owned business trustworthy and will continue recommending their services to friends and family.

    I ended up hiring MFK for my deck after the contractor I went with never completed the project…read more Hindsight is 20/20, but I should've waited for Mitch and his team. They discovered things that weren't done properly and did their best to keep our costs down knowing that we were essentially paying twice to have the deck fixed. They finished in the time they promised and didn't even hesitate or push back when I asked them to address some minor details about the fence. They're professional, knowledgeable, communicative - everything you want in a contractor but usually can't find all at once. Highly recommend if you want a deck done right the first time.

    Hand Crafted Metalworks

    Hand Crafted Metalworks

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    I had a very disappointing experience with Hand Crafted Metalworks…read more From the beginning, I was extremely clear about what I wanted. I provided a reference photo on the very first day and made it known that I am very detail-oriented, especially because this was a major custom staircase railing project costing around $20,000. I wanted the finished product to closely match the design, proportions, style, and overall look of the reference photo. Unfortunately, the process became frustrating and confusing. Instead of feeling like my vision was being understood and executed, I repeatedly felt like the design was being scaled back, reinterpreted, or changed from what I had originally requested. Multiple revisions were needed because key details were not reflected properly, including how the railings were supposed to continue down the lower steps and terminate at the bottom. One major issue was that the shop drawings showed a rectangular/square wood cap, even though the reference photo I provided showed a round wood handrail. That was a major design difference, not a small detail. For a custom project of this size, I expected the drawings to accurately reflect the design direction I had communicated from the start. Another major frustration was the coordination process. I hired Hand Crafted Metalworks expecting them to manage the project. Instead, I felt like I was being put in the middle between their metal team and their wood subcontractor. I was connected directly with the wood subcontractor, who appeared to be unaware of important details, including that the wood was already part of the original quote. At one point, it felt like I was being asked to coordinate or clarify things that should have been handled internally by the contractor. There was also confusion around the timeline. A timeline that had been discussed as approximately six weeks later appeared to become September, which was a significant difference. When I asked for clarification, the conversation became defensive instead of simply explaining the scheduling change. Overall, my frustration is not just about one isolated issue. It is about the entire process: repeated miscommunication, inaccurate design assumptions, unclear subcontractor coordination, changing expectations, and a feeling that I had to keep fighting to preserve the original design vision I clearly communicated from day one. For a high-end custom project, I expected a much smoother and more professional process. Instead, I felt like I had to constantly correct, clarify, and manage details that should have been understood and handled by the company. Based on my experience, I cannot recommend this company. I'd post only after the credit card dispute is filed, not before, and keep screenshots/emails organized in case they respond publicly.

    Our experience with this company was extremely frustrating. After paying our deposit, the project…read morewas ridden with missed appointments, poor communication, and repeated mistakes. Our primary point of contact, Chris, was responsible for coordinating the project, yet we frequently had to make multiple calls just to get updates or receive a response. On one occasion, workers arrived at our home, informed us they needed to leave to purchase materials, and then never returned that day. The problems extended far beyond scheduling. The initial measurements taken for our custom railings were inaccurate, resulting in the wrong product being fabricated. When installation day finally arrived, the wrong order was delivered. We were assured the mistakes would be corrected, only for another incorrect order to arrive later. The same crew was repeatedly sent back to address the issues, yet the problems remained unresolved. The quality of the installation itself was also concerning. The railings were improperly installed, caused damage to our walls and floors, and portions of the installation began pulling away from the wall within a month. Given that stair railings are a safety feature, this was particularly alarming and further diminished our confidence in the company's workmanship. What should have been a straightforward project turned into months of delays, repeated errors, broken promises, and constant follow-up on our part. We were repeatedly given timelines and assurances that were never honored, and obtaining updates often required persistent phone calls. The most disappointing part was not the mistakes themselves, but the lack of accountability and follow-through. Every issue seemed to require multiple calls and reminders, yet meaningful resolution never came. After months of frustration, we ultimately canceled the contract because we no longer trusted that the project would be completed correctly or safely. Mistakes can happen in any business, but professionalism is measured by how those mistakes are handled. Unfortunately, between the inaccurate measurements, incorrect fabrication, poor installation, wall damage, communication issues, missed appointments, and failure to stand behind the work, our experience was extremely disappointing. I cannot recommend this company.

    SPL Water Proofing - roofing - Updated July 2026

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