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    Spiritual Cinema Circle

    3.0 (2 reviews)

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    Recommended Reviews - Spiritual Cinema Circle

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    7 years ago

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    8 years ago

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    AMC Flatiron Crossing 14

    AMC Flatiron Crossing 14

    3.5
    (153 reviews)
    4.1 mi

    Alex and Sam were beyond helpful in addressing minor issues outside of their control or ours that…read moremade a major difference in entire night for myself and two children, will be continuing to return to this theatre based on this care alone!

    I am honestly flabbergasted by what we just experienced…read more My wife and I were watching Disclosure Day on her birthday before going to dinner. However, the theater was very warm and still. After about 30 minutes, my wife--who is always cold--started sweating and needed to step outside to cool down. She spoke with a very pleasant and professional young gentleman who immediately apologized and said he believed the A/C was having issues. My wife asked if we could come back later, and he said we could receive vouchers but would need to leave the theater. When she told me that, I decided we should take him up on the offer. Once we stepped out, we were told we had to wait in line at the concession stand for the vouchers. After waiting about 10 minutes, I asked to speak with a manager. Five minutes later, someone stepped out of the office. Before she even said a word, her body language made it clear she was annoyed. She never introduced herself--I had to ask her name. Rachel. What I cannot understand is why she chose the approach she did. She immediately insisted the A/C was working fine, yet later admitted there were cooling issues in the lobby. More importantly, she had not even bothered to walk in to the theater we were sitting in before deciding we were wrong. Things break. I get that. What I don't get is the attitude. The young employee handled the situation with professionalism and courtesy. Rachel did not. She came across as snarky, dismissive, and irritated that we were even raising the issue. When she finally provided the vouchers, it felt like she believed she was doing us a favor rather than addressing a legitimate customer concern. We had PAID for our movie and I am sure it doesn't come out of her check. Birthday movie and dinner with my wife is priceless. I have spent my entire life in customer service, and one thing I have learned is that customers are a gift, not an entitlement. We will simply vote with our wallets and not return to this location. I am disappointed not because the theater was warm, but because of how we were treated when we brought it to someone's attention.

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    AMC Flatiron Crossing 14
    AMC Flatiron Crossing 14
    AMC Flatiron Crossing 14

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    Spiritual Cinema Circle - movietheaters - Updated August 2026

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