I have been a customer here for a few years. The service in this shop is exceptional. From the…read moreperson at the front, to the sales staff, to the purchasing experience. The same is also true for service (if you need it). I have never been pressured here, but always welcomed. In the past three years, I have visited countless times. I only purchase when I feel time is right, and in those three years I've purchased only three times. And yet every time they greet me with a smile! That's the way to build a business relationship. And when things go wrong? I was recently given the wrong box for a watch I purchased at closing time. (I got the watch all right, just the wrong box.) It was resolved before opening the next day. Perfect! Everyone in the store is wonderfully helpful. I usually deal with John F and John P while looking at watches, and every time it's like visiting old friends. Why go anywhere else?

Yelp removed my last review due to me explaining in detail a particular male person who was working…read morethere and being rude with me when I was looking into buying a 9K dollar watch. So I won't go into detail again due to yelp threatening to remove my account, but I will never shop there again due to that rude staff member and I recommend no one else does. I ended up going to watches of Switzerland down the road and they were extremely pleasant to deal with.

Kim helped me out. She was so sweet and patient with me and my fiancé. We will definitely be coming…read moreback here.

From the owner: The family jeweler you've trusted for over 40 years - Hannoush Jewelers is your premier destination…read morefor fine diamonds, jewelry, engagement rings and watches. We also offer engraving and custom jewelry design. We're a a company whose philosophy has always been one of family collaboration and attention to detail. Under the careful planning of the Hannoush family, the first Hannoush Jewelers store opened its doors in Massachusetts in 1980. Today, the Hannoush Jewelers network includes more than 50 company-owned and franchised stores located throughout the United States.

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Very fortunate that Delta Air Lines selected Richter & Phillips to manage our specialty watches…read more Since my first purchase, they have maintained an informative relationship with me---with no pressure. During a CVG overnight, I walked in and was greeted like an old friend. They helped me seal the deal with the Delta 100 year anniversary watch. Cannot wait for the delivery. They say 3 times is a charm. They know what I want next! Thank you.

Family owned business! Very nice store with beautiful…read moredisplays! Great service and very knowledgeable! I highly recommend shopping here for all your holiday, special occasion, birthday needs or just to treat yourself to something beautiful!

Somewhere in the end of 2022 to the beginning of 2023 I brought in two diamond earrings I had…read moreinherited from my mom. The posts hurt my ears as they were too large. Mount Washington mounted them on silver mounts and posts, and weighed my old post and knocked off eight dollars or something like that off the approximately $200 bill. I only wear the earrings on special occasions and I'm certainly not rough with them, and the post broke off one. So a few weeks ago in July 2026 I brought them into Mount Washington jeweler to have the post repaired that had fallen off. They took both earrings and to make sure the post was good on the other one, I told them I had had them done by them and they charged me $90 to put a new post on the earring that it broke off. I just picked up the earrings, and the owner said to me that the solder looks good on the other earring so they repaired the one that they had done before. They implied that they had not done the other earring and they were just checking it for me. Now I'm confused. They did both earrings. I reminded him he did both earrings. To which he talked over me and wished me a happy day and bye-bye have a great day. The weather is good, see ya. Maybe I'm wrong, and you can all tell me I am. But to me, his lack of I owning his work, and probably should repair it considering it's my work kind of left me scratching my head. Does this mean that every third year I'm gonna have to pay $90 for a post that falls off because I have to trust that his work only holds for three years? Are they the only dog in the game? I don't know. I moved here from California and I just picked them out out of the phonebook. Is it normally close to $300 just to get a new setting for two earrings? I don't know. I'm kind of at a loss for words right now. I'm still trying to figure out what happened.

Great selection and good prices. We went in to upgrade my engagement and they had a good sale. They…read morewere patient as I tried on just about every ring in their selection. 1 star deducted because the rep kept telling me the diamond I was interested in was a natural diamond, not lab grown. This mattered because there was a difference in the sale price (25% vs 30%) and because even without the sale the ring was more expensive than similar styles, and I was told it was because it was a natural diamond. Long story short, they gave me the paperwork folded up, in its little folio, after I bought it. Turns out it's a lab diamond. Thankfully, I love it and don't care - but what if I did? Pretty obvious they made a mistake and instead of owning up to it they successfully hid it. Another star deducted because they offered $900 for a necklace and ring I got $1800 for elsewhere. I expected them to be less... but THAT much less? That feels sus.

Went in sell a watch they offered me $1200, went home to think about it 2 days later they're only…read morewilling to give me $850 then 3 minutes later they said that's too high we'll give you $700.... Wouldn't recommend doing business with a company that doesn't stand by their word.

Fabulous family owned business! So helpful and thoughtful and honest! Brandon is awesome a pure…read moredelight to work with!

My mom had passed away a couple of years ago unexpectedly and prior to that had non-chalantly given…read moreme one of her ring's that I had always recalled her wearing quite often. It became a favorite of mine and unbeknownst to me, I didn't realize my sister had always loved that ring. I decided to try and make a replica so that both of us would have one. I have never had anything custom made before, but since I had a friend, Elizabeth, who worked for Kirk & Company Jewelers I thought, who better to replicate my mom's ring than where she works! The customer service there is awesome! Everyone is super friendly and very personable. They walked me through the process and helped me pick out the materials and jewel for the new one. They also kept me up to date via text and email throughout the entire workings of the ring. End result? A beautiful job helping me create a slightly different but very similar version of my mother's ring. And when it came to the final fitting, it slid on like a glove. So smooth and so incredibly gorgeous. Thank you Kirk's for your crew in putting together this important piece. You guys are the best!

My wife needed to get a setting redone and the people at Geraci were absolutely wonderful to work…read morewith. The repair was finished early and exquisitely and for a very modest price. Good, fast and cheap is possible with this store.

Geraci Fine Jewelry is amazing!! Jeff, Joe, and everyone…read moreelse who has helped us have gone above and beyond to provide a level of customer service I didn't think existed anymore. Jeff spent so much time with us, explaining different details and patiently showing us options that resulted in a ring that I never could have imagined, and I could not be happier. My one of a kind ring was perfectly made, and when it was a bit too big on my finger, they even resized it in ONE DAY so that it is now even MORE perfect! I am a customer for life!