1. Spirit Lexus

0

St. Louis, MO

Cancel

Open app

Search

Spirit Lexus

2.7 (115 reviews)
Open • 9:00 am - 6:00 pm

Services - Spirit Lexus

Auto brake repair

Auto general diagnosis

Auto no-start diagnosis

Spirit Lexus Photos

You might also consider

Recommended Reviews - Spirit Lexus

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

The rip they said they fixed.
Adam H.

For a dealership that seems very focused on ratings, this was a terrible experience. I love my vehicle, but that's the only positive. We contacted Mike B. (sales) on Facebook after he posted our vehicle. We told him we were driving two hours and what day we'd arrive. At no point did he mention the vehicle wouldn't be ready to take home that day -- but it wasn't. While discussing price, I asked about fees and whether to address them with him or finance. He said finance. By the time we got there, it was too late to question or negotiate those fees. The vehicle still needed work before they'd release it, so we had to drive two hours back home. They said they were making improvements so it would be "pristine." We planned to pick it up the next day, but that changed to the following day because it still wasn't ready. When we returned, one key didn't work and the 3-4 inch tear in the seat they said would be fixed was still clearly visible with poor stitching (see photo). Mike replaced the key battery and said we could take the vehicle to our local dealer for the seat repair so we wouldn't have to drive back again. I agreed and left -- only for the gas light to come on shortly after leaving the lot. I've never purchased a vehicle from a dealer with an empty tank. A week later I followed up about the seat repair. I gave Mike our local dealer's information and he said I'd have an update by Friday. Twelve days later, still nothing. I followed up again. Three days later -- still no response -- so I left a negative review. The next day, they called. They asked me to remove the review while they fixed things, so I did. They also promised a $50 gas gift card (still waiting 3.5 weeks later). Then at the DMV, the paperwork Spirit Lexus provided was rejected because there was no lien release included. When I took the vehicle to our local Toyota dealer for the seat repair, Mike said Spirit Lexus would pay by corporate card over the phone during my Friday appointment. The repair was completed, but when Toyota called for payment, Mike and managers were out and no one could process payment until possibly the next morning. Toyota had to hold my vehicle. I didn't trust paying myself after already being promised (and not receiving) the gas gift card. I called Spirit Lexus: 1st call - Cheyenne (Service), transferred to voicemail. 2nd call - Operator, transferred to voicemail. 3rd call - Operator, sent to voicemail before anyone answered. 4th call - Hung up on. 5th call - Finally transferred to Scott. Scott told me to pay and get reimbursed. I explained what Mike had promised. After checking, Scott obtained the corporate card and paid Toyota. Ten minutes later Toyota confirmed payment. I'm done with Spirit Lexus. You can keep the $50 gift card. Buy yourself something real nice. And no, I won't be removing this review again. If you think this was a "one person" issue, invest in a functioning CRM system. Better communication and follow-through would have prevented nearly all of this.

I brought my car here for service (first and last time) and after bringing it home I noticed fresh paint scratches on the hood. It's as if the hood was open when they raised it on the lift and it collided with something overhead. Spent $2200 in routine maintenance to get my vehicle damaged. They either have such a lack of attention to detail that they did not notice the damage or a lack of integrity to report it. Now I have to get it fixed out of pocket. Find a different Lexus dealership for service and avoid this one. Read and trust the reviews on this one.

Dirty car after the "complimentary" wash

See all

16 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 7
Thanks 1
Love this 0
Oh no 1

6 months ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 4
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

7 months ago

Heck No, nice facility but awful service and mismanagement give you the runaround and give you false information constantly not worth it

Helpful 3
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

8 months ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Mary O.
105
3
0

1 year ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sean M.
43
1
10

1 year ago

Helpful 2
Thanks 0
Love this 0
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Gwen W.
151
25
30

3 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 1

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of General M.

General M.

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0
Photo of Kat R.
0
16
0

4 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 1

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Amy F.
79
9
1

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Adna H.
110
3
7

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Social Media T.

Social Media T.

Helpful 0
Thanks 0
Love this 1
Oh no 0

Page 1 of 3

Ask the Community - Spirit Lexus

Review Highlights - Spirit Lexus

“Along came Joe Edwards, a service advisor and took us under his arm to finish the job.”

Mentioned in 7 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Car Dealers 1,976 times last month within 15 miles of this business.

Verify this business

Lou Fusz Mazda - Mazda Cx30 and Mazda6sport

Lou Fusz Mazda

(90 reviews)

I took my car here for an issue that I procrastinated in having addressed. Notwithstanding my…read morelateness, Service Advisor, Robin Howard was able to get the repair approved to be covered by warranty. In addition, we were provided with a loaner car for over a week. The service was above and beyond our expectations.

We went to Lou Fusz Mazda to check out a car we found online. The Carfax noted minor damage, and we…read morewere still open to it. Unfortunately, the experience didn't match our expectations. We were greeted by Jamel, but the interaction felt very disengaged from the start. During the test drive, he insisted on coming along but made little effort to be conversational or helpful. The car itself had more noticeable issues than expected, significant hail damage on the roof, a broken trail light, and interior panel damage. When we asked about possible repairs and pricing adjustments, and mentioning that we would have a trade in if the price was right he left and came back with an offer! After mentioning a trade-in and a $1,500 down payment, the pricing we received didn't reflect either. Once we saw that he was not willing to take anything off the initial price I mentioned that Carfax valued the car at over $500 for cars in that range with the extensive amount of damage, I was told that Carfax doesn't sell cars including being told that he wasn't "in the business of giving away thousands of dollars" and he could just sell it to the auction. At that point we got up and left. Overall, the experience was not very friendly or positive. I left wishing I could have worked with a different salesperson, because I would have seriously considered purchasing the car under the right circumstances. Instead, I left with an unsatisfied feeling. We have been to multiple dealerships during this period of looking for a new car and this was the worst experience that we've had at all the dealerships combined.

Henry's Auto & Tire

Henry's Auto & Tire

(10 reviews)

HAPPY #ServiceStarShoutOut DAY, Y'ALL!…read more Listen, I have really bad luck with tires. I am always running over a nail or something else that requires a patch or sometimes (unfortunately), a whole new tire. It's a curse. We really love a local spot that's close to our house, but found ourselves in a real pickle the Friday before the Fourth of July weekend. We had a tire losing air, and they couldn't get us in until Monday because they were so busy. That's when I gave Henry's a call. Charles was so nice on the phone, and didn't even flinch when I asked if they could look at it and make a potential repair by the end of the day. I went and dropped it off right away, and they were so great with communication; without a few hours, they had found the culprit, patched it, and gave me a call to come pick it up. The whole thing cost $25 - I guess that's pretty standard for a patch, but it's definitely the least amount of money I've ever spent on a car repair. We will absolutely be using Henry's in the future and I'm so grateful for their professionalism and how quick they got us take care of!

I went here to get a quote on a tire replacement and when I initially walked in one of the…read moreemployees named Phil was helping an older AA gentleman, he didn't acknowledge/greet me when I came in but I shrugged it off and sat down. 2 minutes later an older Caucasian gentleman walked in and he was immediately greeted by Phil as he was still assisting the first guy. Phil finishes helping first guy and then immediately asks second guy how he can help him. I let him finish helping second guy and when he asks me how he can help me I'm in complete disbelief. I asked him why he helped him before me and his response was "because he used to be the owner". I then tell him that I'm not sure if I want to give them my business and he says "fine you can leave, I don't have to help you". We exchanged a few more words and I left but that level of blatant racism was completely distasteful and I'll never return there. Hope this helps someone else that's thinking about giving this establishment their hard earned money.

Lou Fusz Subaru - St Louis

Lou Fusz Subaru - St Louis

(72 reviews)

Overall it was slightly less than avg. My 3 other buying experiences at other dealerships were…read morestellar. I will score this a three (2.5 rounded up) out of five because they were willing to accommodate my reasonable asks. This dealership was fair with vehicle price negotiation. There were missteps after that due to uncontrollable circumstances with the staffing of the document officer, exacerbated by a modos operandi to keep you from leaving in fear that you may never return. In short, I wished they were more trusting when I promised to return to collect the vehicle and finalize the sale. If you feel like a hostage because of keys being withheld, say something. In my case I optimistically waited. I later expressed my displeasure in a less than graceful manner than I hoped, then negotiated what I calculated my time was worth converted to maintenance service on a vehicle. This is more reasonable than asking for more cut on the sticker as that eats into the sales commission. A dealership is more inclined to give away a dozen quarts of oil and some filters because that cost can be spread out over a longer time frame. In other words, know what to ask for and value your time because you'd rather be at home doing nothing than sitting in a dealership doing nothing. Trade-in tip: take your trade in for a maintenance service that video records inspection report before showing up at any dealership so you know if dealership's assessment is truthful when they list all the things wrong with it and you can contest the claim by proving that all mechanical parts are operational. Back to my review, I tried justifying giving this place a higher rating but my conscience wins out. When I was closing the sale I requested an AME and was promised it will be available in a few days at a stated amount. On day of pickup rep said he'll see if they have stock then comes back with a different cost. This tells me that he didn't place the order when asked to then comes back with exorbitant markup price because he neglected to add (total packages/trim) cost at sale closing. I opted to skip the AME after this interaction. I might even forego my free maintenances just so I don't have to deal with this place anymore than necessary. In all, this place was a gamble for me and am left feeling neither victorious nor defeated. Strangely not feeling thrilled about a new car either. Common theme as of late is that there is less to love about Subaru (dealerships) and it's a shame because Subaru vehicles are great.

Terrible experience at Lou Fusz Subaru (900 N Lindbergh Blvd, St. Louis, MO). In our interaction,…read moreour salesman Delavon came across as aggressive, unprofessional, and just plain classless during negotiations. We used AI technology to help with cost comparisons going into the negotiation -- this is the day and age we live in. We were only $500 apart on the deal when we asked to speak with the sales manager. Delavon refused, telling us he already knew the manager wouldn't lower the price. When we declined and walked away, he raised his voice at us across the showroom floor, accusing us of "playing games." I've bought plenty of cars and never felt treated this poorly. Based on our experience, I'd avoid Delavon -- and think twice about this dealership altogether. ---

Spirit Lexus - car_dealers - Updated October 2026

Loading...
Loading...
Loading...